APS Payroll Reviews

Overall, I highly recommend APS as a payroll software due to the fantastic service team, its highly intuitive software, and the great add ons that make HR and Payroll so much easier.

The service team is easy to contact, super responsive, and always willing to help. The product is intuitive and easy to figure out. Some of my favorite features are the report manager. You can easily customize any kind of report you may need. I also love the 'tile' feature where you can add tiles of information on any tab that suits your needs. For example, on the payroll tab, I added the Employee Statistics tile so every time I look at payroll I quickly see how many employees not enrolled in direct deposit. I also appreciate all the "add on" options, like Benefit Administration & APS Hire. The work very seamlessly with payroll.

I wish rate changes would have beginning and end dates in an easy to view history. Same with direct deposit information. On the Dates tab, if a term employee is changed to active, I wish it would automatically update the rehire date. Also, if a person is put on leave, it would automatically update leave start and if changed from leave to active, automatically update leave end. It would be great if the history of these changes were easily viewable in a list on this tab. One last thing, it would be great if two factor authorization was a feature that could be turned on for APS payroll.

I've been through many such transitions and I have to say this was one of the smoothest , efficient changes I've experienced.

Our implementation team was very thorough and readily available for all of our questions as we went about setting up our instance. We had weekly calls for several weeks to address any open items and for training The system is very user friendly and logical. We were especially impressed with the integration with our accounting software - Sage Intacct. It has saved us literally hours of time in recording the biweekly payroll.

The instructions available for some of the functions that we use very rarely (e.g. paying out bonuses and the related tax issues) were not complete enough for us to process without assistance. However, a phone call for help, quickly resolved our issues.
Also, the history from our prior payroll company did not come through as hoped for, so year to date information is not easy to find.

Great all around product.

Everything,
Taxes, Direct Deposit, Paystub,
easy payroll, and taxes from APS help
Great product, great service, great people,
great tax team,
great interface.

Need to find out what i don't like much, mostly all good.

They need to add little bit of HR to the product.

We switch to APS from ADP a little over a year ago. This has been one of the best changes we have made. I have a relationship with my support team. I feel like they are always there and happy to help. My employees love the system because it very easy to use. APS has saved me time and the company money. I feel like I have a partner with APS and I never got that feeling with ADP or any other HRIS or payroll software.

Amazing Customer Service and support. Love my dedicated service team! They are always available when I need them. I never have to wait on hold for an extended period of them.
User friendly software, even my employees who have trouble with computers are able to navigate APS.
The application tracking is amazing.

APS has a good reporting where you can build your own reports and they have many custom reports already build. Its user friendly. My only con would be I wish it provided totals when exporting it CVS files.

Of course there was a learning curve at first, but I'm really happy with their payroll platform. If I have a question, I send an email and get a response with an hour or so. If I need immediate assistance, I can always call them.

I don't have to re-enter a salary, so unless it changes I can skip that step and not worry that's it's incorrect. The entire process doesn't take very long at all, especially on a payroll run without any changes. Any changes I do make are easily done. Timesheets are easily uploaded to keep track of days off.
I don't have to worry about filing quarterly reports with various state agencies; APS does it for me. W2's are easily circulated.
If I have any changes that I'm not sure about I can run them by my team and get a quick answer and explanation.

I'm used to making changes for the Group Life deduction at the end of the year for former employees. APS requires some paperwork completed on this and they have to make the changes in-house.

We've been using them for about 4 years now and as an HR office of 1 for 100 staff--they have been a real lifesaver!
Whenever I need assistance or just have a question, they are quick to respond and I can usually get an issue resolved right away--or at least the same day.

Support team is top notch!! You don' t just get into a call center--you have a team directly assigned to your account and they all have general knowledge of the whole platform, but each also has their area of expertise for more involved issues (benefits, recruitment, payroll, etc). Workflow is logical and easy to navigate for users as well as management and admin staff.

That I didn't find them sooner! I would like to be able to drag/drop multiple documents at one time into staff accounts but I think they are working on that.

The best HR/Payroll product that I have ever used. The support staff is great. They respond very quickly to all of my questions or concerns.

APS is so easy to use and helps me do the payroll and staffing portion of my job such that I can be more productive in other areas. The transition was smooth. The support staff is fantastic.

I really do not have any cons with APS. I have never used a payroll system before that I could say that about before APS.

It has been a very positive experience so far. I look forward to continuing to work with the APS team as we launch at the first of the year.

The entire experience so far has been seamless and very organized. We have been given clear time lines and expectations. We are excited to be off and running in 2024 with APS.

I have no cons at this time. everything has been positive.

Its is definitely a good payroll software in the market, but could be better. We have had it for almost 5+ years with no major complaints.

It is one of the easiest payroll software to use for a small group. Customer Service is always prompt and assist you with any questions or concerns in a timely manner.

Pay Batch reporting feature could definitely improve. The inability to pull employment status column for each employee while processing a payroll batch can be tricky if you have 2 employees with the same name.

I previewed many programs and found APS met our needs. Many others have fancy bells and whistles, but bells and whistles don't get the work done!

Initial setup was thorough and expedient. We have some unusual circumstances and APS was able to meet our needs. We are a non-profit and APS has met all our needs.
APS Hire makes it easy to vet, hire and onboard new employees and be able to keep track of where each applicant is in the hiring process.
We particularly appreciate our Support team. They are timely and thorough.
The Online Help feature is thorough and easy to understand.
Is easy to navigate. Very intuitive for those determined to figure things out themselves.
Very comprehensive. Exceptional at keeping program up to date. I marvel at the minds behind the scenes!

Currently does not communicate directly with our benefits providers. This will change in near future. Our main provider is updating their system and employee portal.

Overall, love this product and the staff who provide the service. Sales was easy as well, not pushy or overselling. Great payroll product!

The best part of the APS Payroll System is the ease of use of the product, but truly it is the people behind the product. The customer service is amazing! The fastest responses, that are accurate and informative. They will help you through any situation you may have and make sure it gets done correctly so you are able to have everything be correct on reporting later. The product itself is so easy for my staff to use, it is rare that I have to answer questions, the biggest question I get is "I forgot my password", and that's simple to do as well! Love using this system!

They have many training videos and tutorials available, but I prefer to train when I can walk through the use with someone and this is rare.

I would say that APS allows our company to do what we need to do, however, if there was an extra boost in customer service and the ability for APS to compete with larger providers with more robust reporting / benefits needs, it would take APS to the next level.

Lots of functionality and customizability allows the APS product to compete with other payroll providers.

Support can be slow in responding and sometimes it feels as though you are on an island if you have an urgent payroll issue.

A very reliable program and company especially when we transitioned almost 100 people over. Training was wonderful and everything went as smooth as possible.

Very user friendly.
Support is always helpful.
Built our system around most of our needs.
New User Training and Videos are amazing supports for my staff.

Sometimes they aren't able to adjust certain reports for what we need.
Holiday pay is a weird breakdown for our reports, but its a learning curve.

Because we spent a lot of time researching before selecting the APS system, we were impressed that the sales team accurately represented the program. We were given valuable information that made the integration process much cleaner as we moved our data from the previous software. We found that the added modules were valuable, and I would definitely recommend them as assets to the APS system. The integrated system works seamlessly and has provided all that was promised to us. The support staff have been quick to respond, knowledgeable about the software, and willing to work with us on upgrades that we have requested. I would highly recommend APS to others who are searching for a well-developed, robust software system.

Our church began the process of selecting and setting up the APS system 2 1/2 years ago. We found that what the sales team shared was very informative and accurate. As we began the setup process, we found that most of the support staff were very knowledgeable and helpful. We moved from a system that was not integrated, so we were very pleased with the fact the program is seamless. We added the Attendance, Benefit, New Hire, and Onboarding modules and highly recommend them. The downloading of the data came across smoothly and accurately, with very few "glitches." We have found that the dimensions have allowed us to implement the details required for our multiple locations, departments, and events. The software has exceeded our expectations with the ability to fulfill the requirements we desire in HR software. The support staff is friendly, efficient, and knowledgeable when we reach out to them. When issues are above their level of expertise, they quickly push the questions to the programming level. I would highly recommend this software to anyone who needs a robust HR system.

During the setup process, we were assigned an individual who was not as knowledgeable about the system as we needed. This created delays as the person needed to spend too much time either researching or consulting others. Some of the detail required in setting up the system was cumbersome, but after completion, it has worked seamlessly.

I have had nothing but success with APS. It makes payroll easy for anybody to use and navigate. Including your employees who are not technically advances. APS>ADP

Ease of Use and the excellent US based support via email and telephone. 1 Platform, 1 sign in and very easy to use. I have researched several payroll platforms and APS is the best.

Answering this question...because I cant come up with any at this moment.

Overall, our company has been very pleased with the APS solution. It replaced a very clunky and difficult to navigate payroll company. Support is great and fast and all of the members of the APS team that we have worked with during implementation have been friendly, knowledgeable and happy to help.

Ease of use, user friendly system, total package for payroll and HR. Employee friendly system/app. It really puts control of information in the employees hands, freeing up time for the managers.

I wish the HR training came before the payroll training, it seems backwards to do payroll first then HR as there are many HR related things going on prior to running the first payroll cycle. Also, development times for custom reports and integrations with third parties could be quicker.

Very good overall, value is good, and the support is good. As mentioned UI for the administration as well as user portal can be better.

Good value, and they are always adding more features to the platform. Certainly smarter choice than more expensive alternatives.

UI can certainly be better, also adding a wide variety of 3rd part integrations would be a nice thing.

Overall, my experience with APS has been great. Anytime I've had a problem the team has always been very quick to provide a solution for me.

APS provides a great payroll service. Certainly makes things easier. I've used APS here at Tejas for 7.5 years, and another 7 years at Bella Fresca when I was there.

The website takes some getting used to, but really it doesn't need any changes.

Have been using this system for almost 10 years and have not been disappointed. Changes we requested have been taking under consideration and a lot were implemented. Emails keep us informed of upcoming enhancement and regulatory issues.

Features are great and easy to understand. Constant updates to improve customer experience. Customer service is exceptional. Can get someone on the phone when you need a quick answer.

With a smaller provider there will be some limitations with integration to other vendors.

We enjoy APS and feel it is a great asset to our business. This program is a daily enhancement to our team.

APS is user friendly and simple to understand. It covers all of our payroll and HR needs. The support team is quick to respond and help.

No real cons for us. There are features that we may need to get more training on to utilize them better, and we haven't had time to do that. However, APS is great for our small company.