APS Payroll Reviews

I've worked with a lot of providers and this experience is what it should be like be like but rarely is.

The software product is highly customizable, and so far the staff are what have made our implementation exceptional. They've hired a group of knowledgeable and capable folks that communicate clearly and timely. They've accommodated our needs that are outside of the norm.

So far nothing. There are some small things they're working on adding to the platform but already have them in development.

I would recommend APS to any company, big or small for your payroll needs. Management is able to access and edit items with ease.

APS is a wonderful tool for my company. They streamline the payroll process and make it easy and quick.

APS customer service is extremely knowledgeable and friendly in helping with any matter, no matter how small.

The service fee rate keeps increasing.

Overall APS offers a very useful and comprehensive tool to allow us to process payroll, and handle HR-related functions in one easy to use software package.

Customer service is always very helpful and responsive- team 8 truly are Saints! Easy layout makes navigating the system very easy and intuitive.

Some minor tweaks to allow editing of information without having to leave a module completely would be a time saver- such as when approving timecards to be able to view the timecard/edit punches without having to leave the "approve timecard" section completely.

Overall, the system gives us what we need to be able to maneuver a relatively complicated set of rules for our non-profit staff. Customer support is very responsive and helpful. Top notch!

The system is very robust and gives HR a single place to house all related activities. Payroll processing is very efficient.

I would like to have the ability to void checks that were misprinted myself without an additional charge.

We have a unique org structure and require a lot of unique operational functions. The APS team has been engaged in our relationship as a true business partner, not just a service provider. When we first started with them, we had a couple of years of ongoing deep dives to enhance the system functionality to meet our needs. They have always been open to the discussions and work to do what is reasonably possible to meet the expectations. Overall, their customer service has always been on point. We decided to venture out to another service provider in 2021, but it was a nightmare and after about 6 months we had to pivot overnight. APS welcomed us back without hesitation and made it appear effortless from their side to get us back up and operating. We value our business relationship with them in many ways!

Customer service! It is an intuitive platform, the admin side of the system is also very intuitive, the reporting functionality has grown over time and has simplicity to its structure but gets you what you need. The benefits platform has evolved and has been a lifesaver for us by reducing significant admin burden and is simple in structure for the user. APS hire and onboarding is simple and makes the process streamlined and paperless. In general, the system can be tailored to your needs in multiple areas. Where we have run into issues, they are very willing to dig in and work with their development team whenever possible.

There are always tweaks and improvements that could be made but overall, no cons worth noting.

Overall, we are very satisfied with the program and support provided. We highly recommend APS for all your small or large business needs.

I love the ease of use and the customer support. It has a strong payroll program and a good all-inclusive HRIS platform that serves our needs well. They are reliable and I never have to worry about tax reports being filed on time.

The applicant tracking side of things in the HR Hire is a bit cumbersome. Setting up interview questions takes a bit of maneuvering but it is doable.

Overall, I enjoy paperless, weekly paystubs, and no need to keep paperwork organized for tax time!!

I can pull my tax documents right from this app. As soon as I receive the email indicating that I have a payroll item, I go to the app to review my weekly pay and deductions.

There are fields with no information available...ie, documents. I am unsure why this field is shown.

I'm very happy and satisfied with our choice to go with APS as our payroll provider. We've never had such a good service and we have tried a few.

The system is very user-friendly, the layout is easy on the eyes. The notifications are helpful to stay on top of any issues that need to be addressed. Support is fantastic! We can always get someone either on the phone or via email to respond and provide answers in a timely manner.

Hard to do net-to-gross or gross-to-net calculations.

I have not had a negative experience with APS. They have always been super helpful when I needed assistance finding certain reports and customizing deductions for payroll.

Easy layout to understand and maneuver through the website. Quick and friendly customer service. You can customize your homepage with which reports you utilize the most.

The service fee increases each year with no additional benefit.

Overall, APS and its team members are wonderful. They ensure we have all questions answered and able to operate smoothly. We appreciate them!

APS is the easiest platform I have ever used for onboarding, recruiting, day to day employee files. The APS team is always quick to answer any question we have. Payroll is also a very smooth process.

There is not anything I would change at this point.

I like APS in general but I do think there could be more coordination across the platform, or at least alerts when coordination is not available.

Reports are good, ability to allocate salaries and export the payroll entry is a big time saver. The interface is user friendly.

The system is not very coordinated / there are not alerts provided for the chain reaction that a change in one area causes in other areas. For instance, updating the base department for an employee requires admin to populate an additional pay rate for hourly employees for the new base department. This has caused us payroll issues in the past.

APS has been our first payroll service and it has been very helpful to organizing and manage our staff payroll.

They have consistently added improvements over time. Their support team is readily available and able to help troubleshoot with us.

Overall, we have been very happy with APS.

Commitment to improvement.
Ease of use for employees.
User dashboard is easy to navigate.
Customizable reporting.
Assist with payroll taxes and tax reporting.

Administration side took a while to learn how to navigate and use
We have to use some workarounds for our summer payroll because of our complexities.

As much as I'd love to give this product a higher score, I fear I am not utilizing it's features to its full potential and often find myself overwhelmed.

I love the multitude of capabilities that APS offers. It's organized and provides a vast array of features so we can customize payroll processes and employee information to our needs. We take full advantage of the support ticket feature and appreciate the prompt response.

I often refer to APS as a spaceship. Knowing the vast capabilities, we are often left wondering if we even utilize the features to their full potential. We find ourselves overwhelmed and end up drafting our own spreadsheets manually to pull the data we need in the way we need it.

After extensive, exhaustive reviews of ADP, UKG/Ulti Pro, NetSuite, Pay Com, Paycor, Bamboo HR, SAP, Workday, Namely, Ripple & APS the choice was glaringly obvious. APS, hands-down is the only fully unified HRIS platform and eats the other HRIS operations lunch when it comes to intuitiveness and ease of use. Switching from UKG was a cinch and I had a dedicated team that held our hands every step of the way providing training to all management at the time of switching and any time it is needed. If I have an issue I’m unsure of my dedicated service team who knows me by name answers my emails with a resolve within 20 minutes almost every time.

I have used many platforms over course of my career and you do not get the same level of service and care from any other HRIS provider out there.

I command a robust HR army of two... without APS I'd be bald and my generalist would have quit her job already. Seriously, having APS as our workforce partner has allowed me to do more strategic HR programs that even bigger companies struggle with. Our HR department has a seat at the executive table and those leaders look to us for data and strong analytics and we are able to easily provide those KPI's because of APS.

Totally unified platform.
ATS.
Onboarding.
Training.
OSHA/ 300.
Assets Tracking.
Events.
Payroll & Total Tax Service - Next Day Pay Options.
Attendance & Scheduling & Mobile.
Time keeping and Attendance Calendar.
PTO Management.
Performance Management.
Customizable Reviews.
On Demand HR Service Center.
Communications via news feed and email and text.
ACA tracking and Alerts.
Benefits Administration, Enrollment, Carrier Automation options.
Document Management.
eSignatures.
Analytics and Best in Class Reporting, custom report builder.
Documents Vault (unlimited Storage).
End of year (w-2 & 1095 Forms).
State Specific Pay Data Reports.
Off boarding.
COBRA administration integration.
Auto Generation of Org Chart.
Total Compensation for each individual employee.

APS lacks one thing, workflow management options for documents and employee life cycle notifications.

Overall, we are very pleased with APS Payroll and how it functions. We have looked and compared other companies but nothing comes close to to the value of APS Payroll.

We like how easy it is to navigate through the website. When help is needed our team is easy to reach and quick to respond!

Would like to see improved tutorials on using the Report Manager and Report Builder.

We were looking for a solution that met the needs of our small organization. We needed efficient payroll services, timekeeping features, and an employee database. We are very happy with our choice of APS. From the first phone call with Kaylee to explain the product options, to the implementation and set up with Darl, the training with Riza, and now using the product on a daily basis with support from our assigned team, everyone at APS is kind, patient, knowledgeable, and quick to answer our questions. We recommend APS.

APS is designed for a small business like us. The features are customizable to fit your needs. Each client is assigned a customer service team dedicated to your company. They respond to any questions quickly and make the implementation process seamless. You can choose the package that best fits your company's needs, which offers a good value for the product. APS is such a marked improvement from the bigger payroll companies, there is no comparison.

There is a small learning curve since the software has so many customizable options, but once you spend some time in the software it is fairly intuitive. Whenever I had a question I could look in the library of help topics or reach out to APS with a question.

The service is amazing the site is so easy to navigate through and they are always there to help if i have any problems.

I like everything about APS, the service is amazing and the site is so easy to use i will always use it.

There is nothing that i can come up with that is a con to APS.

I have used some big name national payroll providers, but APS without hesitation, has my highest recommendation.

APS is a great tool for payroll and HR. I have been outsourcing my payroll for almost 20 years, and I can honestly say APS has been one of the best decisions I ever made. The product is easy to navigate, customizable to my company uniqueness, and was very easy to learn and master. The support is unsurpassed, and one of the greatest teams I've ever worked with.

Cost are changing everywhere, and continue to rise, but APS is still worth the investment.

I cannot over-emphasize how fantastic APS's customer service is. As a client, I am assigned to a customer care team which means that I am constantly working with the same group of people. Even throughout the pandemic, my team was readily accessible during business hours, either by message online or by phone, and I have never been disappointed by their ability to help solve my (mostly self-induced) payroll issues.

Top-notch customer service: I can rely upon very quick, professional, knowledgeable, and familiar assistance every time
User-friendly interface: I am not a payroll professional, so I need a system that is logical and intuitive both for me and for our employees.

Value-Pricing: it's been a few years since we switched over to APS, but at that time, I was paying another service more money each month for considerably less functionality.

The only piece I haven't mastered is accruals/leave. We have varied leave policies based on hours worked and seniority which complicates the process for me.

The whole process from sales to implementation and training is exceptional. he team I worked with couldn't have been better. Ben, Laura and Riza are just super.

The system is really easy to use and the help files are excellent. It really is an intuitive program.

I find the reporting module a little cumbersome. I can't always find what I am looking for. I wish some items were a little more self-serve; ex. adding PPTO configurations.