Bambi Verified Customer Reviews (2026)

We started Bambi without training—even our drivers—and learned as we went. By day three, we felt like pros; by week’s end, we were invoicing! We love the staff, support, summaries, daily snapshots, earnings display, and quick changes. Drivers love the reliable app and access to important information. Customers appreciate reminder texts, and facilities love scheduling or canceling without calling. Bambi makes our work easier from dispatch to billing. We’re proud to be Bambi customers and tell everyone about it. Healthcare includes ACCESS to healthcare, and we appreciate Bambi helping us get people there!

There aren’t enough words to explain how happy we are with Bambi. Their software is reasonably priced, helps us manage rides effectively, and reduces stress for dispatchers and the people we serve. Their team is hands-on, listens, and cares about our success. What means the most to me is how they are giving NEMT a voice and showing why good people and good transportation companies matter. We have been viewed as “just taxi drivers” for too long. Bambi recognizes the care behind every ride and is helping our entire industry move forward. I couldn’t be more grateful.

I honestly don’t have a long list of negatives. When something needs attention, having a team that listens and stays involved makes a huge difference. I would love the ability to see the addresses and times better/quicker like our old system, but we are adjusting. The auto-assign is also not there 100%, but it cuts my work down by about 70% of the time I used to take to do it. - We would LOVE to see a spot for "notes" on the board and an "extra column" for rides that are pending, leaving them on the workbench gets confusing. We also really need a section for just "notes" in general. Also, a way to keep notes for certain accounts, like maybe certain accounts always have to have an authorized name, and that name needs to be visible to drivers so that it is included on the slips we turn in for billing.

The app is great and really helps our organizational model. What is even more impressive is the customer service from the BAMBI team.
We really appreciate how they took our idea based on feedback and implemented it into the platform.
Thank you BAMBI team for a job well done.

Customizable data exports for analytics and insights
Very easy to user for drivers
Trip requests and scheduling is very well integrated

Pricing could be better
Overall no issues with the platform

The software has been easy to use, and we are learning more daily. It's not hard, it just takes time and dedication to follow the videos BAMBI provides

Th ease of use and the customer support is top tier! The team at BAMBI takes the time to make sure the companies understand how to use the software. You don't feel like you have to figure it out alone.

Nothing at the moment. We are new to the NEMT business and BAMBI has been a very useful tool that has made understanding the requirements in this industry simple to navigate,

I have worked in the passenger transportation industry since 2016, and based on my experience, Bambi is one of the best transportation management platforms available.

I also enjoy watching Bambi’s podcast, which features knowledgeable and experienced professionals from across the transportation industry. Their conversations, practical advice, and success stories have motivated me and helped me develop new ideas for improving our company. The Bambi team also regularly shares helpful industry information and updates through email, allowing transportation providers to continue learning and stay informed.

Bambi has also supported our company’s growth by helping us connect with a reputable transportation broker and secure a new contract. Whenever we need assistance connecting with a broker, completing system authentication, or establishing an API integration, the Bambi team responds promptly and works closely with us to complete the connection.

Before making our decision, I considered approximately three or four different transportation management systems. Bambi was the final platform I evaluated—and I truly saved the best for last. Its combination of reliable technology, industry knowledge, responsive customer support, broker connectivity, and commitment to transportation providers made it the clear choice for our operation.

In my opinion, Bambi is truly the best of the best, and I confidently recommend it to transportation providers seeking a dependable platform and a team that genuinely supports their success.

Bambi makes managing our non-emergency medical transportation operations much easier. The platform helps us organize assigned trips, coordinate drivers, monitor trip status, and keep important transportation information in one place. It is user-friendly, dependable, and has helped our team improve communication, scheduling, and daily efficiency.

Occasionally, the platform may experience minor delays or require refreshing before updated trip information appears. We would also appreciate additional reporting and customization options, but these issues have not significantly affected our overall positive experience.

Highly recommended for any NEMT company looking to scale and succeed.

Bambi is hands down the best dispatch and routing software for NEMT companies. It is extremely easy to use, well-organized, and built specifically for the real needs of NEMT operations.

From scheduling and dispatching to routing optimization and trip management, Bambi covers everything an NEMT provider needs to operate efficiently and professionally. The platform saves time, reduces errors, and helps keep operations running smoothly every day.

If you are serious about improving efficiency, accuracy, and overall performance in your NEMT business, Bambi is the answer. With this software, achieving 100% performance is absolutely possible.

None I don’t see any cons in Bambi. Every day there a new one features which makes our live easy.

My experience using this software has been very positive. It has made managing our team smoother and more efficient, and I feel confident relying on it every day.

I am very impressed with Bambi. It is extremely easy to use and intuitive, making navigation simple for anyone. The customer service team is prompt, friendly, and personable, making every interaction a pleasure. They are always quick to answer any questions I have.

There are no cons that I have encountered!!!!!!!!!

Nirav and his team seem to really care and work hard to build the best product for their customers so we believe in them and their future.

Staff is extremely responsive and communicates very well. They are constantly improving and updating to meet customer needs. We believe they will be on the forefront of AI technology to make our lives easier and better.

We researched all the main NEMT platforms and didn't find any that were perfect. But whatever issues we have found with Bambi they have been quick to fix them

Overall, Bambi and the team are excellent and I trust them to always do the right thing and help me when needed (even on tasks that may seem "silly" or "simple enough") they never bat an eye.

Bambi makes running the NEMT business as simple and effective as possible. Not only is the program very user friendly but the customer service team is incredible. They are very responsive and will help you with anything you could possibly need. They are also always tweaking the platform and adding even more features to make Bambi a real standout platform!

Some features were lacking in the beginning (i.e. texting, trip confirmations, etc.) but they have been in the pipeline since I began using the software and have now become key features for the platform.

We have implemented and/or tested at least a half dozen other platforms and BAMBI is by far the BEST! It was as if they heard our many complaints about the other systems and designed BAMBI to fit our needs. Onboarding & training took only a couple of days; other platforms required weeks with endless follow-up. The on-going support is unparalleled. I typically reach someone on the first call, and if they are initially unavailable, someone always responds within the same business day. Other platforms only allowed contact via their help portal which sometimes would take weeks. They are also very open and responsive to our suggestions for added features.

System is user-friendly. Customer service is readily available, courteous and knowledgeable. Pricing is competitive.

There are some features that we would like that are still in development.

Scheduling, organization and billing needs. Also seems like a product that can scale with my needs. Additionally I feel confident that I can train a 6 year old how to use it. Very easy to use.

As a small business owner having a solution that does so many things like scheduling and producing invoices it a big time saver and saves me a lot of headaches. The team is also so responsive when I have questions.

Nothing, it’s great. I do not have a bad thing to say honestly.

At SMART Ride LLC, we’ve grown from a small regional operation to one of southern New Hampshire’s most recognized names in Non-Emergency Medical Transportation (NEMT). That growth has required a dispatch and scheduling system that could keep up with the real-world pace of care coordination — and Bambi has done exactly that.

From day one, the implementation team was responsive, knowledgeable, and adaptive to the unique challenges of operating in rural and semi-urban healthcare markets. We serve 11 major facilities and hundreds of daily transports, and Bambi’s system has allowed us to streamline communication, track vehicle utilization, and manage multi-level transport types (ambulatory, wheelchair, and stretcher) with clarity and confidence.

1. Intuitive Interface: Dispatchers and drivers can quickly learn the system; minimal training required.
2. Real-Time Visibility: Instant trip status updates for active transports, allowing better coordination between admin and field teams.
3. Strong Facility Integration: Partner facilities appreciate transparent scheduling and accurate ETA notifications.
4. Reliable Performance: Consistent uptime and responsiveness during peak hours.
5. Data & Analytics Tools: Built-in reports support operational tracking (on-time performance, utilization rates, trip volume, etc.).
6. Support Team Responsiveness: Fast, professional customer service that takes user feedback seriously and acts on it.
7. Scalability: Works smoothly whether managing a few trips or hundreds daily — ideal for growth-stage NEMT companies.
8. Compliance-Friendly: Data tracking and audit trails simplify quality reviews and documentation for brokers and partners.
9. Driver Mobile App Reliability: Real-time communication, GPS updates, and navigation tools improve driver efficiency.
10. Cloud-Based Accessibility: Enables remote management from any location — critical for multi-site or after-hours supervision.

1. Limited customization for certain reports and dashboards — more flexibility would help advanced analytics users.
2. Mobile app sync delays can occasionally occur in low-signal areas, impacting live ETA accuracy.

We tried with different software before selecting one; not all of them were the right fit, so when we heard about bambi we decided to give it a try.
From day one, we have had a lot of support from all of the team, and it has been a pleasure.

Excellent UX/UI Design
The best Customer support team
Fast and easy solution to questions from the team.

Adding support for multiple languages.
More customization for reports

BAMBI gives dispatchers a powerful, easy-to-use platform to manage trips in real time with clear visibility into drivers, routes, and ride status. The system streamlines scheduling, reduces errors, and allows dispatch teams to respond quickly to changes while keeping riders and providers informed. Overall, BAMBI makes dispatch operations more efficient, organized, and reliable.

Where do I start!

1. I am new to the area, and I could not do this business without it.
2. The online platform creates a seamless network that all of drivers can communicate with our team, and also our riders!

I wish you didn't have to utilize maps outside of the app.

Great. The customer support is spot on which really made the difference. I would recommend Bambi to anyone with a transport business.

The ability to schedule rides and also invoice for billing seamlessly. The ability to reschedule refresher sessions or reach out with questions is also the best option to have in a company.

The learning curve. But once I got it down it was well worth it!

Fantastic. The general or overall experience has been amazing. I believe this is the best software to use if you are planning to invest in one.

Easy friendly to use software for the administrator and the drivers app. the price is reasonable, and the customer support is exceptional

There is not much cons. There is always room for improvement and perfection, and I see that pretty soon

Bambi streamlines the dispatching process, making it easier to assign and track rides, optimize routes, and manage schedules. This efficiency saves time and ensures timely transportation for clients.

"Bambi's NEMT dispatch software has been a game-changer for our business. The platform is intuitive and easy to use, allowing us to efficiently manage our transportation services. The real-time tracking feature has improved our communication with drivers and clients, leading to smoother operations and increased customer satisfaction. The team at Bambi is dedicated and responsive, providing excellent support whenever needed. We highly recommend Bambi to any NEMT provider looking to streamline their dispatch processes."

I’m really satisfied with Bambi’s NEMT dispatch software.

Satisfaction is an understatement. Our drivers love the app and RUN BAMBI RUN makes things 100 percent faster.

Couldn’t have asked for a better software. Bambi has provided us a software that is user friendly.

No complaints at all. Bambi really set the bar high.

Great over customer service and timely results when we have had questions. it might not always be the answer looking for. Very honest and good customer service.

We really like the ease of configuring the schedule for our drivers. We are able to work multiple days out with scheduling. Also, like the updates they have coming out.

The reporting style for the management reports is taking us sometime to get used to. The dashboard screen we are still working with.

In an era where efficiency and reliability are paramount, Bambi stands out. It’s not just software; it’s a game-changer for businesses looking to elevate their logistics operations to the next level. A+++++

Bambi has a user-friendly interface and comprehensive suite of features, it seamlessly bridges the gap between complex logistical demands and practical, accessible solutions.

From the outset, what sets Bambi apart is its intuitive design. Users, regardless of their technical expertise, can easily navigate through its features, making tasks like route optimization, fleet management, and scheduling not just manageable but straightforward. The software’s dashboard presents data in a clear, concise manner, allowing for quick decision-making and effective management.

One of the standout features is its real-time tracking capability. This ensures that every stakeholder, from managers to clients, can monitor the progress of each trip with pinpoint accuracy. Such transparency not only boosts confidence in the service but also enhances operational efficiency by enabling swift responses to any unforeseen issues.

Customer support is where Bambi truly excels. The team behind the software is not just responsive but genuinely invested in their clients' success. Whether it’s through regular updates, detailed tutorials, or direct support, users feel supported at every step of their journey.

I like everything about Bambi. The only flaw I see is limited customization. If you're looking for simplicity, Bambi is the tool.

Every NEMT business should be using Bambi. It's a no brainer!! It's the easiest to use, it has all the features I need, and it's not confusing at all!! I started using it and figured it all out in less than an hour!

This NEMT dispatch software has blessed my life. I'm so glad I found it. It's the easiest to use, and the customer support is PHENOMENAL!!

NOTHING!!! The Bambi team is the best. I can get them on the phone anytime whenever I need anything.