What is Broadband Dynamics?

Comprehensive omni-channel software solutions integrate multiple communication methods, including Voice, SMS, WebChat, and various social media platforms. They boast a TCPA-compliant manual dialing system that is enhanced with predictive, progressive, and power dialers. In addition to these features, they provide ACD/queues, capabilities for call and screen recording, sentiment analysis, as well as tailored dashboards and sophisticated reporting tools equipped with automation options. Quality Assurance is embedded in the system, which includes automated call scoring, and is further enhanced with AI-driven solutions for Voice, Chat, and SMS BOTs. Moreover, the platform offers CPaaS for the automated acquisition and management of phone numbers through our carrier network, facilitating seamless connectivity and operational efficiency across all communication channels. This all-encompassing framework empowers businesses to refine their customer engagement strategies and significantly improve interaction quality. As a result, organizations can better meet their customers' needs and drive long-term loyalty.

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Company Facts

Company Name:
Broadband Dynamics
Date Founded:
1996
Company Location:
United States
Company Website:
www.broadbanddynamics.com

Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
24 Hour Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Broadband Dynamics Categories and Features

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

SD-WAN Solution

Application Delivery Control
Centralized Orchestration
Dynamic Path Selection
Multi-Cloud Management
Policy-based Management
VPN
WAN Optimization
Zero-Touch Provisioning

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

More Broadband Dynamics Categories