What is Callix?

Callix is a Brazilian-developed cloud contact center solution tailored to manage high-volume operations such as sales, collections, customer support, and market research. Each license supports both inbound and outbound voice communication features, which include Preview, Power, and Predictive dialing (allowing agents to make up to 10 calls simultaneously), in addition to multilevel IVR, callback queues, live monitoring with whispering and barge-in options, call recording, and real-time analytics. The platform's Reverse IVR capability can facilitate up to 5,000 calls per day per license, efficiently routing responses to either an agent or a WhatsApp template. Moreover, Callix offers an official Meta WhatsApp Business API service that includes a shared inbox, an AI-powered chatbot, bulk messaging templates, and comprehensive oversight tools. Other notable features encompass a cloud PBX system, local caller ID options, CRM integrations, an easy-to-use REST API, and webhooks, all with data securely housed within Brazil. Licensing operates on a concurrent basis and is charged monthly in Brazilian reais, which simplifies the process by removing long-term commitments. Accounts can be set up and operational within a mere three business hours, and the platform is currently in use by more than 800 companies, highlighting its reliability and popularity within the industry. The swift implementation and extensive functionality render Callix an appealing option for organizations aiming to improve their communication strategies and enhance customer interactions. This adaptability and focus on user experience make it a forward-thinking choice in the evolving landscape of contact center solutions.

Pricing

Price Starts At:
R$89/license/month
Price Overview:
Voice starts at R$89/month per concurrent agent license, with telephony charged by usage. Discador starts at R$199/month per license, WhatsApp at R$99/month plus a one-time R$400 activation fee, and Reverse IVR at R$119/month. WhatsApp message charges from Meta may also apply. Plans are billed monthly without a long-term contract; published entry prices cover up to three licenses, with custom pricing for four or more.

Integrations

Offers API?:
Yes, Callix provides an API

Screenshots and Video

Campaign supervision dashboard showing agent statuses, call totals, performance metrics, campaign rows, and an idle-time chart.

Campaign supervision dashboard showing agent statuses, call totals, performance metrics, campaign rows, and an idle-time chart.

Company Facts

Company Name:
Callix
Date Founded:
2012
Company Location:
Brazil
Company Website:
www.callix.com.br/

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Portuguese

Callix Categories and Features