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What is ClickSend?

ClickSend provides a comprehensive suite of communication tools including SMS, MMS, Voice, Online Mail, Email, and Fax specifically designed for businesses. Our user-friendly messaging solutions are not only easy to utilize but also feature automation and integration capabilities, making them the choice of many reputable brands, organizations, and developers worldwide.

Accessible to everyone, ClickSend can be used through our intuitive Dashboard, mobile application, versatile API, or through over 900 integrations available.

Additionally, we offer round-the-clock support and ensure rapid delivery through a secure and dependable platform.

With services ranging from SMS marketing and notifications to bulk mail deliveries conducted right from your browser, over 90,000 businesses globally rely on us for their communication needs. Our commitment to a 100% uptime guarantee and ultra-fast direct routes ensures that messaging remains consistent and reliable across all channels.

From small enterprises to large corporations, ClickSend facilitates billions of messages across the globe through its extensive network of 232+ direct carrier connections. Furthermore, our pay-as-you-go pricing model allows businesses of any size to effectively manage their communication expenses. This is why ClickSend is the ultimate solution for business communications, streamlining processes and enhancing connectivity.

Pricing

Price Starts At:
$20 minimum topup
Price Overview:
Pay for what you use.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, ClickSend provides an API

Screenshots and Video

Company Facts

Company Name:
ClickSend
Date Founded:
2013
Company Location:
Australia
Company Website:
www.clicksend.com/en/
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training Options
Documentation Hub
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

ClickSend Categories and Features

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Transactional Email Service

A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Online Fax Service

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Cloud Communication Platform Software

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

More ClickSend Categories

  • Reviewer Name: Rita R.
    Position: Marketing Director
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Labor unification to enhance campaigns

    Date: Jan 03 2023
    Summary

    In general terms, this platform has been fundamental for our daily work since we have found in it the solution that we need so much, we connect with each of our clients through various ways, since the word has power we have been able to achieve through our marketing and messaging campaigns that ClickSend has provided us to capture the attention of the people we are looking for and with this achieve greater receptivity from each of our clients. Having a clear message and a better distribution of information has given us incredible advantages over what we previously did, these internal types of greater complexity, even the opposite, have greatly improved the time we dedicate to this management, thanks to the fact that It has allowed us to automate various processes that we did not know we could do before and that now that we have this we know that our work management can be much more efficient and that the achievement of our goals is no longer as far away as we saw it before. Having the right tools at our fingertips and the utility it has provided us has been gratifying for our work team, and we are happy to be able to do our job quickly and efficiently, increase productivity and work performance, and considerably reduce the time we had spent on it. been investing, this to allocate this lost time to much more productive things that can bring greater benefit to our company. We found to improve the arrival of our messages, it was a solution that we did not know how to find, now we know that ClickSend has the right solutions to various situations and integrates its tools to achieve it, the recipients now receive their emails in their main panel and that's it not spam so we guarantee that our message will be read successfully. Without a doubt, it is a participant in better communication in a company as well as with customers, it allows us to have a better relationship and integration of information Thanks to the fact that the messaging system has given us the possibility of joining our store and being able to communicate much more fast delivery of orders, thus obtaining satisfaction in each of our customers, which is just one of our objectives. Compared to any platform similar to this one, we prefer 100% ClickSend because its main feature is the ease in sending messages, no more absurd templates or complex configurations, nor the manual loading of data or contacts, it makes everything The above described is nonsense and proposes innovation in the sending of massive messages, thus making our marketing campaign management a simple job.

    Positive

    The platform has an endless number of base tools that contribute to communication in our company, it provides a dynamic and varied interface as well as being easy to use, everything is together, it creates a significant space in which to navigate and use the platform will always be a pleasure. pleasant experience, where we do not need professional training to start using the platform or manage its flow on a daily basis. Another thing that seems positive to us about the platform is that it provides the API capacity with which it is possible to complement the work and cover much more in marketing campaigns, where we can be as creative as we can with sending text campaigns , postcards and letters. The quality of the work that we have obtained thanks to ClickSend is something that is not achieved in any other platform, in addition to working in real time and being quite precise with all the details. The connection RM comics work has been possible to unite them to be able to send the promotions to each of our potential clients. This integration with the database of our clients has facilitated a lot of manual work. Without a doubt, it also allows us to do massive work where we have been able to cover all the campaigns and the communication system on a large scale without leaving anything out, being much more productive and efficient in the work, previously this was a complicated task due to the fact that sending messages one by one or the automation of this process does not guarantee protection and reliability of what we were doing, instead ClickSend defending number 1 has allowed us to adapt our work system and has provided us with all the security we have always needed.
    The messaging integration service was one of the reasons why I joined the platform, however, as we have discovered the endless number of useful tools and functionalities that provide versatility to our messages, we have now found the right tool for our work. of marketing. This tool is important to us because it has allowed us to configure every detail to what our company needs, always focused on guaranteeing the fulfillment of our objectives in a personalized way. Contact management has been very useful because there we can upload all our important contacts and make sure that we can always have them there for any occasion. Last but not least, we've found that we go above and beyond for the quality we receive, the functionality has always been as promised, and we know its cost is truly worth it.

    Negative

    It really is a difficult job to find negative points, most of the things I have to say about ClickSend are positive and this is because the platform does not provide anything other than positive aspects, its tools are just what we need, it does the job in an incredible way without leaving no detail out and the functionality at the right moment in the management of our work has always been efficient, without interruptions and providing the quality of information that we are looking for. ClickSend is an all-in-one, it integrates and diversifies our work by innovating in various areas that we didn't know about before, getting to know it now and discovering how easy it is to configure and adapt the sending of emails, the automation of calls and messages, and it doesn't come out with this facilitate our work, create a line and a guide of activities the plus we need. There are few negative features that I have to mention, one of them is that it would be nice to have more features that allow us to add a much more dynamic visual aspect to our messages, diversify the templates and make the sending of our marketing campaigns look different. Much more professional and innovative. Another thing is that despite the fact that it has integrations with other tools that allow the use of its database to be able to send our messages in bulk, on some occasions it has been difficult to see the data update in real time, Since if we update a number or delete it sometimes it is not reflected automatically and this prevents us from being able to send our campaign quickly, although this has happened to us we have found the right solution with a little more waiting, and when I can't fix it anymore because the client has always been there to help us. One of the essential aspects for our work is that the flow is always optimal, on a couple of occasions we have come across that the application becomes a bit of a lens and this hinders our work productivity, you have to solve quickly but just in these moments where the platform gets stuck, it interferes with our daily work and hinders our process and adaptation labor.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Key Account Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Business texting made easy

    Updated: Jun 08 2022
    Summary

    It functions perfectly as another methodology of outreach and integrated really well into my day-to-day. Great experience!

    Positive

    ClickSend integrates well with my email campaigns and allows free flowing conversation with my clients. The pricing is incredibly affordable based on your needs as well!

    Negative

    Creating SMS templates is slightly confusing. It would be great to have a few more options or updates!

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager Lead
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Super Compatible Interface

    Date: Jun 01 2022
    Summary

    Overall the experience is absolutely mesmerizing. From the interface being so friendly to the mass messages being so perfect. ClickSend is something I will recommend to all my future employers.

    Positive

    The overall interface of ClickSend is not only welcoming, but very much easy to pick up and get started. Never have I felt so much like I’ve done something before, that I haven’t.

    Negative

    The one thing that could be fixed is the character limit being too short, but even that is something that can be looked at as a positive from a perspective to keep messages short and to the point.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CEO & Founder
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    ClickSend Opinions

    Date: Jun 01 2022
    Summary

    When I installed it, it took me a few minutes to understand everything. It then took a 15 minute meeting to teach everyone how to use the program and how it worked. Overall I am extremely satisfied with the project.

    Positive

    My team and I have been using ClickSend for almost 2 years now and we have easily adapted and used the product. Sending messages between each other has became EXTREMELY easy and has allowed us to work smarter and faster.

    Negative

    My team and I haven't ran into any issues that I know of.

    Read More...
  • Reviewer Name: Robert V.
    Position: IT Director
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great and efficient software

    Date: Sep 02 2022
    Summary

    ClickSend is an amazing software that I use for my company and I will definitely continue to use this in the future.

    Positive

    ClickSend has payment options which are very affordable, which stood out to me the most. Setting this software up was not a hassle at all - I could easy navigate to where I wanted to go. Additionally, I liked the fact that there was both online SMS and MMS Gateway, and the first 25 messages were also free.

    The delivery times are faster than other programs I have used, and the support is reliable and quick as well.

    Negative

    In some cases, there was a lack of customization and submitting API requests did not work. Although, this is not that big of an issue and doesn't interfere with my experience.

    Read More...
  • Reviewer Name: Thomas J.
    Position: Copywriter
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Super Easy To Use

    Date: Jul 26 2022
    Summary

    ClickSend is super easy to use and to work with. Just as few flaws. But that's normal with any company.

    Positive

    The best thing about ClickSend is the availability of options, I can use their platforms for SMS, emails, and more.

    Negative

    You can't auto-delete bounces or no-delivery. The bounced numbers isn't automatic.

    Read More...
  • Reviewer Name: Peter W.
    Position: Tech
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    ClickSend is heaven sent!

    Date: Jun 01 2022
    Summary

    Overall my experience was pleasant. Masterful UI meets simplistic navigating brings a very delightful user experience.

    Positive

    Simple, precise ability to send receive communication. Secure, private. Instant notifications, no mode waiting and wondering when/ if response is sent. Quick load, very responsive. User friendly and intuitive.

    Negative

    Slightly "clunky". Navigating was a little difficult. Categories could be laid out better.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Worker
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Review

    Date: Jun 01 2022
    Summary

    Overall, good experience. The app is pretty amazing in my opinion. I would recommend to others to try out at least. Very good.

    Positive

    ClickSend is a really good app. Overall it works perfectly and is very helpful. Also it seems like it was worked on and executed very nice.

    Negative

    Sometimes it was kind of buggy. Some messages were delayed also sometimes the app would crash at random.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manger
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing Product

    Date: May 31 2022
    Summary

    Overall, this is the best product I ever ordered in this year so far and I’ll continue to shop with y’all.

    Positive

    It’s very important and useful in my office I like the way it operate and the quality of the product.

    Negative

    The price is the only problem because some people might not be able to afford it.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Life Saver!

    Date: Jun 01 2022
    Summary

    I can speak for not only myself, but my coworkers when I say that this is a must have for any office.

    Positive

    Ever since ClickSend has been introduced at the office I work at, I can say that productivity has increased drastically!

    Negative

    Friendlier pricing could help it become used in more places.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Super Simple and Clean

    Updated: Jun 01 2022
    Summary

    Very awesome overall, and will continue to use for as long as it stays running. Amazing customer service. You’ve made a customer for life out of me.

    Positive

    Loved the overall layout and how much I feel like apart of the ClickSend family. Recommend if looking to bulk send messages.

    Negative

    The one thing that is not amazing but still great is the character limit.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Secretary
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    High recommend

    Date: Jun 03 2022
    Summary

    It was overall pleasant, the service was really fast and efficient. It also provides a more efficient way compared to traditional ways.

    Positive

    It is really easy to manage SMS and Email that are sent out. It is very efficient and overall offers a pleasant experience.

    Negative

    There were some problems that I encountered but It was eventually resolved.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: FA
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Helpful client messaging app

    Updated: Jul 05 2022
    Summary

    Great & simple use! Yet to utilise all services.

    But their messaging is great and they have dual use with other services.

    Positive

    Easy communication between customers & employees. Can't complain can send for free! Great for correspondence & easy to use.

    Negative

    Difficulty with auto delete system and no receipt msg.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Nice program

    Date: Jun 01 2022
    Summary

    I am satisfied with the pricing and the functions that the program offers while I believe that using this products does help me to increase my revenue. And I think it still needs to be improved, not only the customer service but also more functions.

    Positive

    One part of this program I really like is the Email to SMS function. It works well with my outlook and gmail. Its strengths help us to fill some of the gaps in our email campaigns to make our marketing strategies more powerful. I also like ClickSend that it is easy to setup, save me so much headaches so I can put energy to delicate my business.

    Negative

    I wish they have a better customer service team so I can get the response ASAP when I contact them. They’re kind of failed to follow up. Time is sensitive to the business so that the problem shouldn’t be hung in there.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: IT Director
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great app with many features

    Date: Jun 04 2022
    Summary

    All in all, ClickSend is a great app with a plethora of features, and it helps our company in terms of business communications. I would definitely recommend this to any business owner who is looking for a service like this.

    Positive

    The user interface of ClickSend is simple to use, especially for newer employees. This app not only is easy to use but also expands the marketing possibilities for my business, and other businesses across the world. Being able to fax, post, etc. is good because sometimes we may have to use one or the other. For my company, we integrated ClickSend with Google Sheets, and it works nearly flawlessly. It helps a lot in our work environment and makes things run more smoothly.

    Negative

    There are not many negative points I could add about this app. One thing that could be better is the character limit for both the Standard SMS message and the Unicode SMS message. Although it is sufficient, sometimes we have to put more than the limit and cutting it down is a hassle for us as we do not want to leave out any important information.

    Read More...
  • Reviewer Name: Jim R.
    Position: Business Owner
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing product/application

    Date: Jun 03 2022
    Summary

    Great product for my business and my co-workers say it brings something new to the table for us and we will continue to use it. I recommend others to try this out as well.

    Positive

    - The dashboard for this software is extremely user friendly, and after showing this app to others, they did not need to ask for help at all due to it being very easy to use.
    - Additionally, the API's are quite reliable and I like that I am able to view the variety of docs.
    - Really efficient for my business, and it took less than 30 minutes to set up (mostly) everything.
    - Having the ability to schedule a product demo is nice as I can view the product before everything else.

    Negative

    - Lacks some aspects of customization. Dark mode, themes, etc. Have heard this from others as well.
    - Fax gateway, for me, is not as simple to use as the others, but it is still easy.

    Read More...
  • Reviewer Name: Dan O.
    Position: Programmer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great program, better quality

    Date: Jun 01 2022
    Summary

    Overall, I'd rate this program a 9/10. It really does what it's supposed to and is easy to understand and operate.

    Positive

    -Ease of access
    -Sleek UI
    -Quick, easy, cheap
    I've enjoyed using ClickSend the last couple days, it really makes my life easier.

    Negative

    -Not any complaints, can be confusing at first but not an issue.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: I.T director
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    ClickSend review

    Date: Jun 06 2022
    Summary

    Simple to use and great to use! I suggest everyone get this asap it'll help out a lot. If you have questions there is always someone to help.

    Positive

    This app is amazing. The fact that it can handle Email and MMS is incredible and easy. It makes everything available and handy when I need it!

    Overall: This software is easy to use. Allows fast communication between companies and its features are super rich.

    Negative

    It seemed like it was a little slow, but that might have been on my end. other than that I haven't had anything go wrong and that's not normal to say for most products!

    Read More...
  • Reviewer Name: Sarah L.
    Position: CEO
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Worked perfectly!

    Date: Jun 01 2022
    Summary

    Overall, this is definitely one of my favorite buys. It works exactly how I wanted to, and the quality is amazing. Definitely a 10/10 product, and I can't wait to get more next time I need it!

    Positive

    -Super straightforward and simple setup! Anyone can do it!
    -Great design
    -Support team is amazing! They were able to help me out when I needed!

    Negative

    The price is very expensive for it; however, you are given great service and it is guaranteed high quality!

    Read More...
  • Reviewer Name: Alan S.
    Position: Marketing
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy and intuitive!

    Date: May 19 2022
    Summary

    Genuinely happy with the platform - my account manager is happy to help me (even if i'm a bit slow at times!), and the service does exactly what I need!

    Positive

    We wanted to send SMS to large groups of people for marketing, ClickSend is quick to set up, easy and intuitive to use, and when i had questions it was easy to chat 24/7 to their support team, and even set up a call with my account manager within the space of an hour so i go the help I needed very quickly!

    Negative

    I don't really have any cons as such, I just wish I found it sooner! :)

    Read More...
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