CloudTalk Reviews

I have been using CloudTalk for over a year now and I must say this is one of the best cloud based calling tool I have ever used. Very easy to install and integrate with the CRM, auto dialer is great, auto recording and transcription feature is the best and dashboard is also very easy to use. I can easily track my calls at the end of the day. Highly recommended!

Auto calling recording, auto transcription, auto dialer, easy to install, easy to integrate, easy to use, best calling software.

Pricing may be a bit high for small organizations.

It helps to monitor the effectiveness of our support call on an easy-to-use dashboard, and we are unquestionably closer to our customers worldwide.

Installation and configuration is quite straightforward. Their smart speed dialer tool speeds up call making and cuts down on time spent keying in numbers.

Pricing is higher which should be reduced and their windows application needs some improvements.

Satisfactory and recommended. Ease of use, quick and simple integration and great/good call quality.

Incredible experience in general. Having utilized other call suppliers, I can unhesitatingly say CloudTalk brings the best incentive for your cash.

I really tried to search out any major disadvantage in this product but no such major issue found but always improvement required. There have been a few issues with the portable application, but there has been a new update to the application so these issues will ideally be a relic of past times.

In general it is an application that I would recommend. Nowadays, the world is turning more to online communication to the detriment of traditional calls. What it takes for a company is to follow the movement and what the software offers to make us a little closer to our customers.

The application adapts perfectly with our business requirements and a strong point to note is the fact that it is able to record telephone calls and store them which can be of great help to you in the event of conflict with a customer.

The major drawback lies at the level of the calls or it can have connection problems or unstable network, making communication difficult.

The auto-reach conversations and remote-access cells are the most incredible features plus they are very simple and essential to use and it's fast.

The best benefit of the software is its monthly payable there is no annual membership needed. Cloudtalk helps to solve our problem to outreach interested customers.
Fantastic support and staff.

There is nothing that comes to my mind.

While this software was unable to meet our needs, I feel confident that it would likely be useful for other users.

Software seemed very functional during my trial period, I was trying to utilize it for communication purposes to the Philippines.

Ultimately this software did not have the functionality that I needed for the purposes of communication with the Philippines.

CloudTalk is a great software but I believe it has the potential to be amazing. It has got all the basic things right, which is perfect but still missing a few key features. Adding these features will make a go to software for most companies. I hope the above mentioned features are added soon which will make our work effortless.

- Accepts billing address from numerous countries (in my case - India; this is extremely important as it makes it easier to show expenses during taxation).
- User-friendly interface which makes it easier for other executives to adopt quickly.
- Numerous integrations available although I use none of them.
- Ability to create SMS templates and send SMS' to clients from the software itself.
- Ability to have conference calls. I will use this feature soon.
- Ability to create separate groups for separate clients and divert specific clients to certain executives only.
- Ability to track all my executives and analyse the calls using the software itself.

- I hope CloudTalk team can come up with more customizable options for the plans. At the moment I'm paying for a lot of features many of which I don't use.
- Google mail and drive integration, PLEASE. This is still not available.
- Video call feature to communicate with my team can be so helpful. Still missing sadly.
- Ability to download a PDF version for all the SMS is not available. This is possible for calls, but not from SMS', why? Please add this feature soon.

Overall I’m happy with CloudTalk. The service is good and the phone calls have a very good quality. The iOS native application should be improved in order to always work properly.

The platform in general is good. Support provided was also good with a response time within the first 24 hours.

iOS native application sometimes is buggy, sometimes I’m not able to make phone calls from there.

Fantastic! I use CloudTalk everyday and It made my life easier. Would recommend to others. Kudos to the team.

I have used a couple of softwares and nothing beats CloudTalk. It's easy to use and got all features you want.

There's nothing much. Some of the integrations needs improvement.

Overall, CloudTalk is a great and affordable software for national and international calling over the cloud, it provides you with a lot of functionality that helps you achieve your goals and increase your productivity.

-It is very simple and easy to use and the interface is user-friendly.
-I was able to track calls, record them and also analyze the data to improve our metrics.
-The price of the software is very affordable especially for us, I run a startup and in our startup cloud talk is a lifesaver in terms of pricing.
-The quality of the calls, be it national or international, the audio was crisp and easy to hear and understand.

-It needs a strong internet connection to function otherwise the audio gets a little bit distorted.
-Sometimes the solution takes a while to be solved but, they do follow up and update you with progress and solution.

4 stars!

- ease of use
- great reception
- communicative support team
- ability to have multiple agents
- great to have both desktop and mobile apps

- no three-way calling: this is very important to us as a business.

Very good.

Call quality.

Pricing.

Overall it is a pretty good experience however there are some bugs that must be solved. They are young and it will be very strong software soon.

UI is good. Very strong potential for an app. The call routing setup is easy and the support is pretty good.

Calls can occasionally drop. Must have app open at all times on computer

CloudTalk is the only solution for small companies outside the US. The competition is either not working with non-US companies, or it's targeting big clients (no way to know prices or to do a free trial).

Very quick to set up (without having to request a quote or do a sales call).
Offers, integration with Zapier.
SMS follow-up available in the middle tier.
Great customer service (by chat).
Instant free trial without charge.

Zapier integration only notifies after a call is missed, not when it starts to ring.

Overall, Cloud Talk can be used by organizations and companies to make local and international calls instead of using normal phone calls, that can be an expensive option.

- The setup of the software is easy and straightforward.
- The software is available on both smartphone and desktop.
- The customer service is fast and responsive.
- Cloud Talk can be easily integrated with intercom.
- The dashboard of the software is organized and has all the main feature displayed on it.

- There is no feature for admin call that does not show the caller ID.
- Call logs download feature is missing.

I still use CloudTalk, and I probably will for a while. It's a great solution when you don't have the time or skills to set up a PBX system yourself, and you're not required to bind to a contract for more than a month at a time. I do wish they let you remove and add seats in the middle of a billing period and the price would adjust to that, as we have support agents that we want to test out, and some do well, others don't. Therefore the amount of seats in a set billing period might sway a little bit, and I wish that their pricing automatically took this into account, and you only got billed for as long as the seats were in use.

The dashboard is very easy to navigate. It clearly shows where all the information is, and you don't need any prior knowledge about VoIP to use it. It also has a neat desktop app that means that your agents don't need physical IP phones, or a 3rd party app. It's also easy to get numbers from just about anywhere in the world through CloudTalk.

There is little thought put into the customers who actually do want to use physical IP phones with CloudTalk. For instance there is no way to dial voicemail, all the voicemail is kept on the website and sent on email. As a user of a physical phone this is very impractical as I have my voicemail button, but can't actually use it because CloudTalk doesn't have an internal number for voicemail.

CloudTalk delivers what we needed for call integration with our CRM. We have more Productivity with CloudTalk.

Ease of use with my CRM program! CloudTalk delivers what we needed for call integration with our CRM.

None. CloudTalk delivers what we needed for call integration with our CRM. We have more Productivity with CloudTalk.

Had a very good experience with CloudTalk. Very simple installation and setup up process. Customer support has been very good and helpful. Might be missing on the mobile devices but I hope the developers might soon develop it.

- Much user friendly interface.
- Affordable pricing.
- Very intuitive.
- Good customer service.

Application not flexible across devices. Mobile app hasn't yet released.

Early days so far so we have some technical issues to iron out (which will be sorted with Cloudtalk's help) but overall experience has been great. The ability to call any country without worrying about costs and scalability makes life much simpler, and the integration with our CRM means it's simpler to work across the team. This is especially true during lockdown.

Integrates with our CRM and allows us to route in a smart way based on the inbound call country and the account manager of the incoming call, if one is already defined.

The sync between the mobile app and the desktop app could be better in terms of agent status.

We are using CloudTalk across the entire business. CloudTalk is our picked stage to contact and be reached by the entirety of our clients. Since I'm continually making a trip CloudTalk permits me to be in touch with every one of our clients from a similar telephone number.

Easy to configure.
The arrangement is especially direct.
Incorporation with radio.
The presentation set up call is likewise exceptionally careful whenever required.

Middle of the road jobs among specialist and chief. Or then again leave a job that can oversee gets to independently.