ConnectWise Automate Integrations

Auvik Network Management offers a sophisticated software solution for network oversight that enables IT experts to gain comprehensive insight, automate processes, and manage their network infrastructure effectively. Organizations, regardless of their scale, rely on this cutting-edge platform to improve operational efficiency, bolster security measures, and enhance performance metrics. A key highlight of Auvik is its ability to provide real-time network mapping and discovery, which automatically creates interactive visual representations of your network’s layout. This feature simplifies the identification of devices, connections, and possible bottlenecks within the network. Such critical insights facilitate better planning and optimization of network architecture, ensuring peak efficiency and reliability. By leveraging Auvik’s capabilities, organizations can proactively address issues and adapt to changing network demands.

Guardz is an advanced cybersecurity solution driven by AI, designed to equip Managed Service Providers (MSPs) with the tools necessary to safeguard and insure small to medium-sized enterprises against cyber threats. This platform offers automated detection and response mechanisms that shield users, devices, cloud directories, and sensitive data from potential attacks. By streamlining cybersecurity management, it enables businesses to concentrate on their expansion without the burden of complicated security measures. Additionally, the pricing structure of Guardz is both scalable and economical, providing thorough protection for digital assets while promoting swift implementation and supporting business development. Moreover, its user-friendly interface ensures that even those without extensive technical knowledge can effectively manage their cybersecurity needs.

Control D is a versatile DNS filtering and traffic redirection service that utilizes advanced Secure DNS protocols such as DNS-over-HTTPS, DNS-over-TLS, and DNS-over-QUIC, while also accommodating traditional DNS. With Control D, users can effectively eliminate harmful threats, restrict various types of undesirable content across the network—including advertisements, trackers, IoT data, adult material, social media, and more—while also redirecting traffic through transparent proxies and monitoring network activities and usage patterns at a client-specific level. Consider it your own personalized Authoritative DNS resolver for the entire Internet, providing you with detailed control over which domains are allowed to be resolved, redirected, or blocked. This capability not only enhances security but also empowers users to tailor their online experience according to their preferences.

Kixie: Intelligent Calling and Texting Solutions for Revenue Teams Kixie serves as an AI-driven sales engagement platform designed to enable teams to connect more swiftly, secure additional deals, and grow seamlessly—all while maintaining a personal touch. 🔥 Outbound Sales: Elevate connection rates by as much as 400% through AI-enhanced Local Presence, Multi-Line PowerDialer, and Spam Risk Prevention. 🚀 Marketing: Streamline calls and texts for immediate follow-ups and impactful outreach—all without the hassle of manual processes. 📞 Inbound Sales & Customer Service: Manage a higher volume of calls with intelligent CRM-based routing, shared SMS inboxes, and instant auto-responses. 📊 Revenue Operations & Leadership: Access AI-generated insights, real-time coaching resources, and sophisticated analytics to enhance your team's performance. 💥 Transform your sales force today! Explore our website to begin your journey for free, with no credit card necessary, and discover the difference Kixie can make.

Comprehensive software revolutionizes the manner in which Managed Service Providers deliver IT services to their clients. HaloPSA enables you to oversee your complete service desk with ready-to-use features that adhere to ITIL standards. This integration enhances efficiency and streamlines operations for better customer satisfaction.

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

ConnectWise Control, previously known as ConnectWise ScreenConnect, serves as an effective remote-support tool tailored for Managed Service Providers, Value Added Resellers, internal IT departments, and managed security firms. This platform is designed to be a swift, dependable, secure, and user-friendly solution that enables businesses to quickly address customer concerns from virtually any location. It encompasses features for remote support, virtual meetings, remote access, and extensive customization options, while also offering seamless integration with popular business applications. Enhancing remote support capabilities significantly minimizes customer downtime, empowering technicians to deliver exceptional service through reliable, direct connections for accessing both desktops and mobile devices whenever necessary. This solution provides versatile and secure remote desktop and mobile support across various industries, ensuring adaptability to diverse needs. If you're uncertain about which version best suits your requirements, we are here to assist you in making the right choice. Plus, you can explore the platform risk-free with a 14-day trial that requires no credit card information.

N-able™'s Passportal™ delivers straightforward and secure solutions for password and documentation management specifically designed for Managed Service Providers (MSPs) and IT Service Providers (ITSPs). This cloud-based platform grants channel partners automated protection for passwords, making it convenient to store, manage, and access passwords and client data from any device with internet connectivity. In addition, N-able™'s Passportal™ features additional value-added services like Documentation Manager™, Site™, and Blink™, which are essential for ensuring compliance with industry regulations. These services also serve to safeguard businesses from data breaches, cyber threats, and vulnerabilities within their networks. By utilizing these comprehensive tools, organizations can enhance their security posture while streamlining their operations simultaneously.

VoIPco provides an extensive range of services and an impressive array of features aimed at enhancing your company's telecommunications experience. By utilizing VoIPco, businesses can modernize their phone systems and potentially see a return on investment within 6 to 12 months. You can utilize your telecom services across various devices connected to your IT network, such as desktop phones, mobile devices, and computers. The Unified Communications (UC) system integrates voice, video, chat, and contact center/IVR applications smoothly, leading to significant improvements in communication and overall productivity. Our robust software and services empower you to manage your account effectively while seamlessly integrating our premium cloud communication solutions, ensuring that your business operates efficiently and remains competitive in today's fast-paced environment.

This EDR solution is designed to reveal the untapped capabilities of your network. Utilizing ESET's comprehensive Endpoint Protection Platform, this tool effectively identifies and manages endpoint security issues. It channels all relevant data to ESET Enterprise Inspector, which processes vast amounts of real-time information from endpoints. With impressive speed, it can pinpoint and resolve any security vulnerabilities within the network. ESET Enterprise Inspector features a distinctive reputation-based detection approach that remains unobtrusive for security personnel. For enhanced customization, users can easily modify all rules through XML. You also have the flexibility to develop new rules tailored to the specific requirements of your organization, including seamless integrations with SIEM systems. ESET's endpoint detection and response tool simplifies the management of false positives, allowing you to fine-tune detection sensitivity across various user groups or computer categories. By combining criteria such as file name, path, hash, command line, and signer, you can precisely adjust the conditions under which alerts are triggered, ensuring a tailored security approach. This level of customization empowers organizations to enhance their overall security posture effectively.

Acronis Cyber Protect offers reassurance by ensuring that your business is shielded against threats such as zero-day malware and ransomware, while also providing backup solutions and forensic analysis. With the rapid evolution of cyber threats, relying on basic data backup and cybersecurity measures is no longer sufficient to keep them at bay. Acronis provides comprehensive cyber protection that integrates cybersecurity, data backup, disaster recovery, and additional features to maintain the security of your essential data and systems. Many businesses find themselves relying on a convoluted mix of tools to protect against data loss and cyber threats, but this fragmented approach can create management challenges and leave vulnerabilities. In contrast, Acronis’ unified cyber protection offerings effectively secure complete workloads with improved efficiency and reduced complexity, allowing your team to prioritize protection and strategic initiatives instead of managing disparate solutions. Easily safeguard entire workloads without complications, as getting started with Acronis' cyber protection solutions is both straightforward and seamless. You can provision numerous systems with just a single click and oversee everything—from backup policies to vulnerability assessments and patch management—through a unified interface, streamlining your cybersecurity efforts.

VM Backup serves as a comprehensive solution for backing up virtual machines, catering specifically to both Hyper-V and VMware environments, and is currently utilized by over 40,000 organizations globally. Targeted at IT departments, resellers, consultants, and Managed Services Providers (MSPs), this solution is designed to deliver robust and efficient enterprise-level capabilities. Its key attributes include user-friendliness, speed, and cost-effectiveness, making it a preferred choice in the market. One of its standout features is WAN-optimized Replication (CDP), which significantly minimizes Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) to mere minutes, thereby substantially decreasing the downtime of virtual machines and the potential data loss during disasters. Overall, VM Backup is a powerful virtual machine backup tool that enhances operational resilience in both Hyper-V and VMware systems.

Monitoring IT performance extends beyond simply tracking CPU, memory, and network usage. With eG Enterprise, the focus shifts to enhancing the user experience, which becomes a pivotal element of your IT management and monitoring approach. This platform provides the capability to evaluate users' digital experiences and offers comprehensive insights into the performance of the entire application delivery pipeline—from the underlying code to user interactions, encompassing both data centers and cloud environments—accessible through a unified interface. Additionally, eG Enterprise allows for the correlation of performance metrics across various domains, enabling proactive identification of underlying issues. Leveraging machine learning and analytical tools, IT teams can make informed decisions regarding optimization and resource allocation for anticipated growth. Consequently, this leads to more satisfied users, heightened productivity, increased IT operational efficiency, and measurable business returns. Moreover, eG Enterprise is versatile in deployment, being available for both on-premise installation and as a Software as a Service (SaaS) offering. Start your journey towards enhanced IT performance by signing up for a free trial of eG Enterprise today, and experience the transformation firsthand.

ScalePad, which was formerly known as Warranty Master, provides an automated approach to effectively manage hardware, software, and warranty services. By becoming one of the over 8,000 partners, you can enhance your asset lifecycle management and gain vital insights that boost both productivity and profitability. Are you looking for an easy way to obtain in-depth insights on your hardware and software assets, including potential revenue streams, comparative asset data, and a comprehensive, sortable inventory? Watch our video to learn how ScalePad can streamline the asset management process for you! You can swiftly collect essential data from your integrations and handle both software and hardware together, minimizing downtime. Our easy-to-read reports are tailored for clarity, benefiting your team and clients alike while fostering stronger relationships through transparent and valuable information. With strong connections to manufacturers like Dell, HP, and Lenovo, ScalePad ensures that you have access to real-time, accurate, and updated data to keep you prepared for strategic decision-making. This cutting-edge platform is designed to evolve with your requirements, making it an indispensable resource for any organization aiming to enhance their asset management practices. By leveraging ScalePad's capabilities, you can significantly improve your operational efficiency and drive greater success within your organization.

OnPage is a comprehensive incident management platform that seamlessly integrates with a secure mobile application, enhancing the effectiveness of response teams and maximizing their digital technology investments. With robust escalation features, on-call capabilities, and continuous notifications, OnPage guarantees that essential alerts reach IT and healthcare professionals without delay. Trusted by various organizations, OnPage helps manage vital notifications, whether the goal is to decrease IT infrastructure downtime or to expedite incident response times in medical settings. This platform plays a crucial role in enhancing communication across multiple sectors, including healthcare, IT support, and manufacturing. OnPage ensures that critical messages are delivered to the appropriate individuals promptly, and users can monitor the progress of each notification thanks to detailed, time-stamped audit trails. This level of tracking not only boosts accountability but also enhances overall operational efficiency.

Accelerate the completion of projects with the leading cloud-based platform designed specifically for integrators and facility designers. Effortlessly monitor leads, prepare estimates, and oversee installations of any scale. Stay in touch with your suppliers to access the latest dealer pricing. Deliver polished, organized proposals that effectively close deals. Jetbuilt stands out as the swift, user-friendly, and robust solution for AV project management, ensuring that you can handle multiple projects with ease and efficiency.

Founded in 2011, BrightGauge, a product of ConnectWise, was developed to fill a significant void in the small to medium-sized IT services sector. It offers an enhanced method for clients to retrieve data and oversee their operations more effectively. With BrightGauge Software, users can showcase all their business metrics in a unified interface through the use of gauges, dashboards, and client reports. Currently, over 1,800 businesses around the globe utilize BrightGauge. The software seamlessly integrates with a variety of popular business tools, including ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, making it a versatile choice for many organizations. This broad compatibility ensures that users can streamline their workflows and improve their overall business performance.

Webroot Business Endpoint Protection is a state-of-the-art cybersecurity platform engineered to deliver multi-vector, cloud-based protection across all network endpoints including laptops, desktops, servers, and virtual environments. It employs advanced machine learning algorithms and real-time predictive analytics to detect and neutralize known and unknown threats such as ransomware, phishing schemes, malware, and zero-day exploits with high precision. The solution’s nimble agent is designed for ultra-fast scanning and minimal resource consumption, ensuring endpoints maintain optimal performance even during deep security inspections. IT teams can remotely define, enforce, and monitor security policies through an intuitive management console, streamlining security operations across all managed devices. Auto-rollback functionality automatically restores files infected by malware, reducing downtime and enabling business continuity. Webroot Endpoint Protection continuously correlates threat intelligence from more than 95 million global sensors, providing businesses with cutting-edge protection and situational awareness. Its rapid deployment model allows installation and operational readiness in just 30 seconds, ideal for MSPs and SMBs seeking scalable security solutions. Supported across desktops, servers, virtual platforms, and major browsers, the solution provides a broad security footprint. Customer testimonials highlight significant improvements in security posture and operational efficiency after adopting Webroot. With its combination of cutting-edge technology, ease of use, and comprehensive coverage, Webroot Endpoint Protection helps organizations stay ahead of modern cyber threats.

Cisco Umbrella provides strong protection against a variety of online dangers such as malware, phishing attacks, and ransomware. OpenDNS is a suite of consumer-focused tools designed to improve your internet experience by making it faster, safer, and more reliable. By leveraging an extensive network of global data centers and strategic peering relationships, we enhance internet routing, leading to significantly quicker access times. Families can utilize filtering options and preset protections to guard against inappropriate content and other hazards. This service simplifies the process of implementing parental controls and content filtering across every device in the home. Setting up OpenDNS is both quick and straightforward, requiring no advanced technical skills. Our easy-to-follow guides and thorough knowledge base make the installation process efficient and user-friendly. The system is adept at blocking over 7 million harmful domains and IP addresses while maintaining high performance standards. Moreover, it detects more than 60,000 new malicious destinations such as domains, IPs, and URLs on a daily basis. With the capability to process over 620 billion DNS queries each day, our global network serves as a trusted defender against online threats. This robust level of security not only enhances online safety but also instills peace of mind for users navigating the digital landscape. Ultimately, OpenDNS stands out as an indispensable tool for anyone committed to improving their internet security.

The Barracuda Cloud Archiving Service provides a robust cloud archiving solution designed to help organizations meet strict compliance requirements while effectively managing e-discovery inquiries. It integrates seamlessly with platforms such as Office 365 and G Suite, utilizing Barracuda’s Cloud to store data indefinitely, thereby ensuring that the information remains preserved and unchanged. By enabling users to access all messages sent or received from any device, it significantly boosts productivity across the board. This service works harmoniously with various email systems, including Office 365 and Exchange, offering a comprehensive cloud archive without the need for additional hardware or software investments from users. Additionally, the service features a flexible Outlook add-in, mobile applications for both iOS and Android, and a user-friendly web interface that streamlines the retrieval and restoration of messages, including those deleted from the mail server. Consequently, the Barracuda Cloud Archiving Service not only makes compliance easier but also provides users with exceptional access to their entire communication history, ensuring that vital information is always at their fingertips. This level of accessibility fosters greater collaboration and enhances organizational efficiency.

Discover a reliable and secure solution specifically designed for the needs of your online enterprise. All the essentials you require to launch your business are readily accessible. Benefit from an intuitive control panel that simplifies the management of your website. Our experienced support team is always on hand to provide assistance whenever you need it. Additionally, you will have access to a vast collection of pre-configured web applications that are ideal for enhancing your site. By choosing to collaborate with Sherweb, your trusted partner in the cloud, you will be pleasantly surprised by the opportunities that await. Our all-encompassing cloud management platform is crafted to meet the evolving demands of businesses, empowering IT professionals to leverage adaptable solutions backed by top-notch service from dependable experts. With a strong focus on cloud technology, IT professionals can feel confident knowing that our ever-expanding range of innovative offerings has been meticulously selected and vetted, featuring exclusive proprietary software that cannot be found elsewhere. We deliver a solid and sophisticated platform that seamlessly balances time efficiency with savings on costs. In addition, you can streamline and connect almost any process by utilizing our cutting-edge APIs, which guarantees that your operations are both productive and effective. When you partner with Sherweb, the horizon for your online business is not only bright but also brimming with incredible possibilities for growth and success. Embrace the future and let us help you navigate your journey ahead.

With the increasing number of remote workers, the dependence on cloud-based applications is intensifying, while incidents of cyber theft are on the rise, prompting organizations of all sizes to emphasize the importance of Secure Identity & Access Management. Passly™ from ID Agent, a subsidiary of Kaseya, enables IT departments to effectively and economically provide appropriate access to authorized personnel, ensuring connections occur from designated devices and locations. This platform boasts critical components such as Secure Password Management, Single Sign-On, and Multi-Factor Authentication, which are essential in an era marked by unprecedented cyberattack risks. Given that around 80% of data breaches arise from compromised, weak, or stolen passwords, the necessity for a strong identity and access management solution is more pressing than ever. Passly emerges as a well-rounded and budget-friendly choice that enhances security, compliance, and operational productivity. Furthermore, its Shared Password Vaults allow technicians to securely manage and store credentials for various accounts—whether business-related, personal, or shared—within a centralized and intuitive interface. Organizations that prioritize these types of solutions will not only strengthen their data protection strategies but also foster greater trust with their clientele. By investing in advanced security measures, businesses can significantly mitigate the risks associated with remote work and cloud services.

VIPRE Endpoint Protection delivers a strong defense against the increasingly advanced malware threats of today, ensuring top-tier security without the added complications often associated with other endpoint solutions. It is engineered to maintain a low total cost of ownership while integrating cutting-edge machine learning, real-time behavioral analysis, and a worldwide threat intelligence network for proactive security measures. This cloud-based solution harmonizes a contemporary, efficient endpoint defense with time-saving features, allowing your organization to operate seamlessly. VIPRE's protection spans file, application, and network levels, ensuring thorough malware defense across all potential attack vectors. Additionally, it empowers organizations to implement detailed internet usage policies with specific safeguards that fulfill employers' responsibilities for duty of care. With dynamic, real-time dashboards, users gain an intuitive and comprehensive overview of their endpoint environment, simplifying the process of monitoring security status and responding as necessary. By choosing VIPRE Endpoint Protection, organizations can achieve enhanced security with reduced complexity and increased efficiency. Whether you need a core next-generation antivirus solution, a full endpoint detection and response (EDR) option, or a combined EDR and managed detection and response (MDR) package, VIPRE offers tailored solutions to meet your needs. Each option is designed to ensure your organization's security while minimizing disruption to your daily operations.

Site Manager provides MSPs with a powerful, centralized multi-tenant console that facilitates the management of Endpoint Security solutions ranging from Next-Generation Antivirus (NGAV) to comprehensive Endpoint Detection and Response (EDR) with Managed Detection and Response (MDR). This platform allows you to showcase your value proposition by delivering fully managed endpoint threat detection, thorough investigation, and effective remediation to your clients. With its advanced and reliable threat detection engines, Site Manager significantly reduces false positives, ensuring dependable security without causing unnecessary interruptions. The deployment and management process is streamlined for ease of use, resulting in the lowest total cost of ownership (TCO) available in the market. Automated functionalities and accurate malware assessments not only save time but also lessen the workload on your team's resources, enabling them to concentrate on more important tasks. Furthermore, the straightforward monthly utility billing and comprehensive provider usage reports enhance operational efficiency, simplifying service management and scalability. By utilizing Site Manager, you have the opportunity to elevate your service offerings, boost operational efficiency, and confidently provide top-notch endpoint security solutions to your clients. This comprehensive approach not only strengthens client relationships but also positions your business as a leader in the competitive security landscape.

Viirtue's white-label VoIP and UCaaS software revolutionizes video collaboration by enhancing traditional VoIP and UCaaS services. In addition to its mobile functionalities, it provides an exceptional and efficient quote-to-cash solution. This equips you to effectively compete against larger companies while expanding your business with cutting-edge tools, outstanding customer support, and valuable resources. You can fully rebrand our comprehensive suite of white-label communication solutions, turning it into a centralized hub for all your technological needs. Request a demo to experience how our top-tier platform and quote-to-cash software simplify the management of a unified communications enterprise. Our competitive pricing model only charges for the number of active seats, ensuring fairness even when multiple users utilize various devices. Furthermore, our integrated quote-to-cash software and reseller dashboard serve as a complete solution that not only enhances your brand identity but also empowers you to attract and secure additional business opportunities effectively. With Viirtue, you're not just adopting technology; you're embracing a partnership that fosters growth and success.

HaloCRM is an all-in-one customer service platform tailored for teams aiming to enhance their effectiveness in managing customer interactions. This versatile solution enables teams to oversee conversations across various channels, including Twitter, Facebook, Facebook Messenger, SMS, email, chat, and phone, ensuring that no customer inquiry goes unanswered, which ultimately boosts customer satisfaction through expanded communication options. With HaloCRM, support can be delivered through multiple mediums, including email, text, voice, and chat, allowing for flexibility in addressing customer needs. For larger customer service teams with intricate workflows, HaloCRM offers robust capabilities to manage complex processes through its intuitive drag-and-drop configuration and pre-built workflows. By utilizing HaloCRM, organizations can streamline customer prioritization and maintain a cohesive help desk, complete with integrated customer context for improved tracking of conversations and interactions. With such comprehensive features, teams can adapt to the ever-evolving demands of customer service while ensuring a seamless experience for their clientele.

Datto's Autotask Professional Services Automation is a comprehensive cloud-based PSA solution designed to offer a unified perspective of the entire organization. This platform empowers Managed Service Providers (MSPs) to consolidate their operational processes and leverage data insights to enhance service quality, boost productivity, and maximize profitability. Autotask PSA enables MSPs to efficiently manage every facet of their business operations. It seamlessly integrates all the critical tools necessary for running a managed service enterprise. By centralizing operations, Autotask PSA delivers immediate insights through customizable dashboards and widgets that facilitate informed business decisions. Additionally, the platform requires no maintenance or testing, ensuring a hassle-free experience. With a proven history of providing exceptional security and an impressive 99.99% uptime, Autotask PSA becomes the essential hub for any MSP, streamlining workflows and significantly increasing overall efficiency. As such, it serves as an invaluable resource for businesses aiming to thrive in a competitive landscape.

Axonius empowers IT and security teams to effectively manage complexity by serving as a definitive repository for their entire digital infrastructure. By offering a detailed insight into all assets, such as devices, identities, software, SaaS applications, vulnerabilities, and security measures, clients can proactively address threats, assess risks, reduce response times to incidents, automate processes, and guide strategic business decisions, all while minimizing the burden of repetitive manual work. This capability not only streamlines operations but also enhances overall security posture.

BPA Platform iPaaS allows you to reduce data integration development times and costs whilst supporting integration with any data source. Whether on-premises to on-premises, cloud-to-cloud or on-premises to cloud, BPA Platform iPaaS provides you with flexible data integration solutions with built-in business process automation tools to maintain, configure and adapt your business processes as your business evolves. Host BPA Platform in the cloud for secure end-to-end cloud-to-cloud integration. Achieve rapid deployment through iPaaS and enhance your ability to scale business operations. Deploy BPA Platform on-premises for on-premises to on-premises data integration and gain complete control over resources, security, compliance and accessibility. Achieve complete flexibility by connecting all your business systems and applications including AWS and Microsoft Azure databases across cloud and on-premises environments. Integrate cloud-based, on-premises or hybrid hosted business systems, using end-to-end AES 256 security with double encryption to protect business data and transactions.

ITBoost is an all-in-one IT documentation solution that brings together all necessary resources on a single platform. It streamlines the organization of documentation, key performance indicators, and client insights, ensuring a hassle-free experience. Crafted by ConnectWise, ITBoost provides a versatile dashboard equipped with advanced documentation capabilities, highlighting vital metrics from your external systems. With ITBoost, you can easily navigate all your MSP business applications, such as PSAs and RMMs. This tool enables you to handle your tasks effectively from one intuitive interface. By having all your essential tools consolidated in one location, you can significantly enhance your productivity and workflow efficiency. Embrace the simplicity and effectiveness of managing your IT documentation with ITBoost.

Nextiva offers a robust cloud-based unified communications platform that significantly improves business connectivity. By providing a diverse array of communication tools, Nextiva empowers contemporary organizations to succeed in today's fast-paced environment. Teams on the move or stationed at their desks will find that Nextiva enhances their mobility and communication clarity, while also offering a scalable service that grows with their evolving requirements. All communication methods—including phone calls, SMS, video, and email—are streamlined into one user-friendly interface, complemented by features aimed at improving customer experience and overall productivity. This seamless integration alleviates the hassle of managing multiple tools, allowing users to communicate with both clients and teammates from a single location. Additionally, it tackles productivity hurdles by making crucial information readily available when it's needed most. Businesses can interact with their customers via their preferred channels while having a complete overview of all discussions and feedback at their fingertips. Explore our leading customer engagement solutions to elevate your communication efforts even further. Understand customer sentiments with each interaction, which leads to a more customized and effective service approach. Ultimately, Nextiva positions businesses to thrive in an increasingly competitive landscape by fostering better connections and enhancing operational efficiency.

The top-notch IT documentation software can significantly enhance your business growth. We proudly cater to the highest-performing managed service providers globally, boasting over 300,000 daily users across more than 70 countries, along with a plethora of awards for productivity and innovation. IT Glue stands out as a prominent documentation platform utilized by numerous MSPs, enabling you to systematically arrange your clients' information for optimal service delivery. There are no barriers to accessing connected information, as you can associate related items, ensuring you have everything at your fingertips. Fortify your operations with a robust, unalterable audit trail and a state-of-the-art password management system. With all your documentation seamlessly integrated, efficiency and security are at the forefront of your business strategy, allowing you to focus on what truly matters—serving your clients effectively.

Introducing a powerful MSP IT Roadmap application tailored specifically for vCIOs, which facilitates the rapid and efficient development of detailed 5-Year IT Roadmap plans for clients by utilizing real-time updates on warranties, purchase dates, and end-of-life statuses. This innovative tool improves project planning, makes agreement alterations easier, and simplifies asset replacement while ensuring that warranties are meticulously monitored. Users can generate quarterly reports for QBRs in a fraction of the usual time, enabling proactive budgeting for clients with accurate forecasts concerning cloud services, hardware, software, and various IT solutions. Moreover, the app offers customizable reports, budgets, and summaries, which can be personalized with unique branding elements such as colors and logos to enhance professionalism. To enrich the user experience, the application features comprehensive assistance options that make navigation straightforward and provide ongoing support, thus equipping vCIOs to offer outstanding service to their clients. With these functionalities, the app not only streamlines IT asset management but also empowers clients to make well-informed decisions regarding their IT investments, ultimately driving greater operational efficiency and success. This comprehensive approach ensures that all aspects of IT planning and management are covered, fostering enhanced collaboration between vCIOs and their clients.

AnswerForce serves as your reliable voice whenever you require assistance, enabling your business to thrive by managing every incoming call with a blend of professionalism, charm, and efficiency. Our virtual receptionists are on standby around the clock, which allows you to prioritize what truly matters: your customers. Even when you're unavailable, our team is ready to answer your calls, providing you with comprehensive reports that contain essential insights. Each caller will be warmly greeted by our approachable receptionists, who can seamlessly connect you or your team based on your specific call handling preferences. In addition, our proficient receptionists will take care of scheduling appointments and sending timely reminders as needed. With the expert assistance of AnswerForce, you can effectively capture and qualify leads, freeing you to concentrate on expanding your business. Plus, our bilingual answering service ensures that a caring and professional voice reaches a broader audience, enhancing customer satisfaction and engagement. This multifaceted support not only boosts your operational efficiency but also enhances your brand's reputation in the marketplace.

audIT is a SaaS platform tailored for managed service providers (MSPs), enabling them to create engaging, visually striking, and simple sales presentations that increase the likelihood of securing high-value IT contracts with ease when it comes to pricing concerns. By utilizing audIT, users can command higher fees, thereby boosting their earnings through additional sales and cross-selling options. This efficient tool allows the creation of professional-quality sales presentations in under an hour, which has encouraged thousands of MSPs worldwide to adopt audIT to enhance their sales and grow their monthly recurring revenue (MRR) significantly. With audIT, you can increase your MRR by showcasing comprehensive solutions at premium prices, with the confidence that clients will accept these proposals without raising price objections. Moreover, audIT uncovers hidden MRR opportunities by facilitating smooth upgrades during client evaluations, ensuring that necessary improvements for their security are willingly accepted. This state-of-the-art platform not only simplifies the creation of straightforward and emotionally resonant sales presentations but also conserves your time and energy, allowing you to concentrate on nurturing robust relationships with your clients. Consequently, audIT empowers MSPs to achieve greater success and scalability in their business endeavors.

vCIO Hero is a cutting-edge virtual CIO platform tailored for managed service providers (MSPs), emphasizing the importance of quarterly business reviews (QBR) by refining strategy assessments with sophisticated ICT audit instruments, traffic-light risk evaluations, and organized recommendations labeled as “Good/Better/Best” via an intuitive visual solution builder. It incorporates vital elements such as an ICT summary, thorough audits with expert commentary, diverse recommendation options, and a Kanban-style planning roadmap to streamline strategic efforts. The platform effortlessly integrates with PSA and RMM systems to ensure data synchronization and provides branded client portals that promote transparency throughout quarterly business reviews. Uniquely, vCIO Hero not only prioritizes compliance reporting but also aims to enhance sales conversion, helping MSPs simplify intricate technology frameworks, reduce costs, and expedite decision-making by applying established sales psychology tactics. Furthermore, it can be accessed as an independent solution or as part of Invarosoft’s Stack Saver bundles, offering a compelling alternative to separate tools such as ScalePad Lifecycle Insights and vCIO ToolBox. With its extensive functionalities, vCIO Hero is set to dramatically improve the operational efficiency and overall effectiveness of MSPs in addressing their clients' IT requirements, thereby ensuring that they remain competitive in a rapidly evolving market.

Warranty Wizard is an all-inclusive solution tailored for managed service providers (MSPs) that streamlines the oversight of IT assets and their warranty life cycles, delivering in-depth warranty reports for desktops and servers with just a click. It seamlessly connects with professional services automation (PSA) and remote monitoring and management (RMM) systems, enabling automatic updates of asset data while producing branded PDF reports that focus on lifecycle management and sales opportunities. The platform features adjustable device rules to flag hardware approaching the end of its life and a consolidated dashboard that provides a pipeline view for both workstations and servers, along with sales analytics that assist MSPs in identifying and prioritizing devices that require attention or replacement. Users can complete the setup in under ten minutes, helping clients to effectively assess the status of their assets and their purchasing requirements through visual evaluations and customized replacement recommendations. Competing with ScalePad Lifecycle Manager, Warranty Wizard not only simplifies asset management but also promotes vendor collaborations, enhancing proactive service delivery and generating new revenue opportunities, all within an easy-to-use, one-click reporting system. This platform ultimately empowers MSPs by improving decision-making through its clear features and extensive reporting options, making it an indispensable tool for modern IT asset management. Additionally, Warranty Wizard's user-centric design ensures that MSPs can provide top-notch service to their clients while optimizing their own operational efficiency.

HappySat is a dedicated feedback collection platform tailored for Managed Service Providers (MSPs), streamlining the execution of both Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys through its integration with Professional Services Automation (PSA) tools. The platform employs a user-friendly four-smiley-face scale to capture client feedback on routine tasks, projects, and onboarding experiences, while NPS surveys evaluate the overall satisfaction of clients. With features that offer real-time reporting and notifications, MSPs can promptly recognize successes and address any negative feedback that arises. The embedded survey option works seamlessly with prominent PSA systems such as ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, facilitating a quick setup and centralizing feedback management into existing workflows. HappySat can function as an independent solution or as a component of Invarosoft’s Stack Saver bundles, delivering a comprehensive tool for the collection and analysis of client feedback in a single platform. Additionally, this adaptability empowers MSPs to enhance their services continuously by leveraging the valuable insights gained from client feedback. By integrating client perspectives into their strategies, MSPs can foster stronger relationships with their customers and drive service improvements effectively.

The Strategy Overview is an advanced automation platform tailored for vCIOs and quarterly business reviews, developed by managed service providers (MSPs) to improve client strategic planning and support digital transformation efforts. By automating crucial tasks such as assessments, executive summaries, dashboards, roadmaps, budgets, and reporting for Office 365 and asset lifecycles, it significantly streamlines the quarterly business review process through a modular template engine powered by the Arya AI agent. This all-encompassing system integrates seamlessly with various PSA/RMM tools, including ConnectWise, Autotask, Kaseya BMS, Syncro, and Halo PSA, alongside Office 365, facilitating the synchronization of vital company data such as assets, user lists, tickets, warranties, and licensing details. Clients enjoy the advantage of a customizable white-labeled portal that delivers in-depth insights into their strategic initiatives, health scores, and critical data points encompassing asset and user information, tickets, budgets, and roadmaps. In addition, the platform refreshes warranty and asset data automatically, enabling MSPs to reduce the preparation time for quarterly business reviews from several hours to just minutes. This not only standardizes processes but also emphasizes security and compliance insights, fosters proactive recommendations, and transforms assessments into strategic paths for revenue enhancement. Ultimately, this innovative solution not only enhances operational efficiency but also empowers MSPs to provide greater value to their clients, paving the way for a more strategic partnership. Additionally, the platform's user-friendly interface ensures that both MSPs and clients can navigate the system with ease, further elevating the collaborative experience.

Professionals offer an entirely limitless service desk that integrates seamlessly with your whole organization. This comprehensive cloud platform is designed to enhance and simplify workflows, modernizing outdated practices into user-friendly processes that empower teams to deliver outstanding customer service. By standardizing your operations, you can derive essential insights that ensure IT aligns effectively with the strategic goals of the business. With the advantage of unlimited assets, clients, reports, and mailboxes, your organization can operate in a more cost-effective manner. Every module is included as a standard feature, allowing for efficient scaling of your business. Trusted by a diverse array of clients across the globe, Halo Service Desk boasts 25 years of industry expertise, collaborating closely with our partners to ensure their success. The user-friendly design of Halo Service Desk makes customization simple and accessible for any organization. By embracing this platform, you can elevate your service delivery to new heights.

Your team of mobile professionals and remote workers requires a quick, flexible, reliable, and fully secure way to reach your company's internal applications, data, and network resources. They desire the ability to connect from anywhere in the world, at any time, and on any compatible device. The Barracuda SSL VPN provides the essential security and connectivity for accessing these resources through a web browser or nearly any mobile device. It simplifies the process for remote users to easily access internal files and applications. Unlike traditional VPN solutions, the Barracuda SSL VPN removes the need for additional client software or cumbersome configurations. Logging in from home or while traveling simply requires a web browser and an internet connection. Once logged in, users are welcomed by a customized portal that features internal web applications and file shares. Additionally, those using Java can take advantage of more sophisticated features like Remote Desktop Services or Citrix XenApp, significantly improving their remote working capabilities. This solution not only allows your workforce to remain productive regardless of their location, but it also ensures that security is never sacrificed in the process. Ultimately, the Barracuda SSL VPN enables seamless access while maintaining a strong focus on user experience and safety.

Protect all your assets efficiently with Axcient x360. Managed service providers (MSPs) have long faced difficulties in coordinating various vendors to maintain business availability. Axcient x360 presents a holistic platform that streamlines this endeavor for MSPs, providing a unified solution to safeguard client information. The intuitive Axcient x360 portal functions as a central hub for MSPs, allowing for the management of business continuity and disaster recovery (BCDR), cloud-to-cloud backup, as well as secure file synchronization and sharing. To boost productivity and reduce managed services costs (TCOMS), Axcient x360 features single sign-on (SSO), multi-factor authentication (MFA), and efficient multi-tenant management. This cutting-edge platform equips MSPs with the means to secure every element of their services, from business continuity to secure file sharing and cloud backups. With Axcient, MSPs can operate with confidence, ensuring unparalleled protection through a comprehensive disaster recovery and backup technology suite. By eliminating the complexities of juggling multiple systems, this solution significantly enhances the efficiency and productivity of service providers, ultimately leading to improved service delivery for their clients.

We believe that the current IT environment has become excessively complex, fragmented, and expensive. Netreo provides unmatched solutions for network monitoring, analytics, and intelligence that are both user-friendly and require minimal maintenance. The importance of exceptional design is lost if it is not adopted by users; thus, true quality is measured by the extent to which a product is effectively used. Our objective is to foster engagement, encourage usage, and guarantee complete integration of our tools. We accomplish this by thoughtfully structuring and pricing our products for accessibility, collaborating with clients to synchronize with their usage patterns, and consistently enhancing our offerings based on their feedback. This ongoing refinement process is designed to position us as a vital component of their operational framework. In the current landscape, IT teams are challenged with the integration of new technologies into their existing infrastructures while simultaneously addressing their long-standing legacy systems. The intricacy and variety of technology stacks in business have reached unparalleled heights, making management more challenging than ever; thus, we are dedicated to streamlining the experience for our customers to help them navigate these complexities effectively. By prioritizing user experience, we aim to not only meet but exceed their expectations.

VARStreet XC serves as a cloud-enabled solution for managing business operations. This versatile e-commerce platform is tailored for VARs, distributors, and MSPs of varying scales, boasting responsiveness, scalability, and flexibility. It seamlessly connects with renowned payment processors and shipping services. Users benefit from unlimited custom pages while being able to configure pricing structures, catalogs, payment options, and shipping methods according to specific logins. Additionally, the platform offers robust reporting features and a comprehensive dashboard for all customers. It includes an advanced search engine and accommodates multiple currencies, enhancing the overall shopping experience. Furthermore, VARStreet XC fosters a dynamic environment for businesses to thrive in an increasingly digital marketplace.

Presenting a comprehensive and adaptable platform designed for the effective management of Knowledge Bases, Documents, Passwords, and Configurations, whether you prefer to host it on our cloud or your own! Users benefit from effortless access to their documentation in both online and offline modes. This solution is not only popular among Managed Service Providers (MSPs) but also serves as a trusted resource for IT departments around the world. Currently, more than 2,500 paying users are actively engaged with the IT Portal, in addition to countless instances that support an unlimited number of users. Our cloud offerings are available across multiple regions, such as the United States, Canada, the United Kingdom, the European Union, and Australia, while also enabling deployment within your private cloud. As IT teams grow, they frequently find themselves burdened by disorganized file shares and unwieldy Excel password lists. This innovative platform provides a secure and organized environment that streamlines information access and sharing pertinent to IT infrastructure. The IT Portal is designed to reduce downtime, improve accountability in documentation practices, and instill confidence in managers and IT professionals regarding a dependable system. With its extensive capabilities, the IT Portal is tailored to meet the dynamic demands of expanding IT teams, ensuring they remain competitive in an increasingly intricate landscape, and empowering them to handle their information management challenges with ease.

Do you genuinely have a thorough understanding of the current situation? A multitude of reports is produced within the organization, with ongoing updates to data and statistics that require considerable time investment. Different departments, including sales, marketing, customer service, production, and human resources, have their own systems for reporting and key performance indicators (KPIs), but how effectively is this information being utilized? Are all relevant stakeholders able to access these insights? Do you remember why this information tracking was initiated? Can you see how these KPIs directly impact your company’s broader goals and vision? Additionally, is there a general awareness of these metrics among your team members? It is crucial to connect diverse data sets that have been isolated within various departments. By illustrating how KPIs align with your company’s objectives and mission, you open doors to new possibilities. It is essential to provide clarity during pivotal moments for both you and your team, as this enables recognition of how data influences future operations, organizational structure, and team dynamics. Ensure that everyone is on the same page, and that every action taken by your employees corresponds with your strategic vision, cultivating a cohesive approach to achieving success. This alignment not only enhances teamwork but also leads to improved outcomes across the organization, creating a culture of shared responsibility and accountability.

Delinea's Cloud Access Controller provides precise governance for web applications and cloud management platforms, serving as a powerful PAM solution that operates at impressive cloud speeds to enable swift deployment and secure entry to various web-based applications. This cutting-edge tool facilitates the seamless integration of existing authentication systems with multiple web applications, eliminating the need for extra coding efforts. You can set up comprehensive RBAC policies that adhere to least privilege and zero trust principles, even accommodating custom and legacy web applications. The system allows you to specify exactly what data an employee can see or modify in any web application, while efficiently managing access permissions by granting, altering, or revoking access to cloud applications. It empowers you to control access to specific resources at a granular level and provides meticulous oversight of cloud application usage. Furthermore, the platform offers clientless session recording, removing the necessity for agents, which guarantees secure access to a broad spectrum of web applications, including social media, bespoke solutions, and older systems. This holistic strategy not only bolsters security but also simplifies access management to meet various organizational requirements. With Delinea's solution, organizations can confidently navigate the complexities of modern digital environments.

Consistently managing security across diverse organizations, whether large distributed enterprises with numerous branch locations or small to midsize businesses (SMBs) employing remote workers, presents significant challenges. It is crucial for both SMBs and larger enterprises to have clear visibility into network and endpoint event data while also leveraging actionable insights to effectively counteract threats. The integration of ThreatSync, an essential component of Threat Detection and Response (TDR), is instrumental as it aggregates event data from the WatchGuard Firebox, Host Sensor, and advanced threat intelligence resources. This information undergoes analysis through a proprietary algorithm that assigns a detailed threat score and rank, enabling organizations to effectively prioritize their responses to potential threats. Additionally, ThreatSync's powerful correlation engine supports cloud-based threat prioritization, empowering IT teams to tackle threats quickly and decisively. By gathering and correlating threat event data from both the Firebox and Host Sensor, this system significantly strengthens the organization’s overall security posture. In doing so, it helps organizations remain one step ahead of emerging threats and fosters a proactive security culture.

PST files are commonly used by individuals as personal email archives, resulting in their extensive presence across various devices and network storage systems, which makes locating and managing them quite challenging. Fortunately, advancements in platforms like Microsoft Exchange and Office 365 have reduced the necessity for users to maintain local PST files; nonetheless, legacy PST files continue to contain vital information that demands careful management. Barracuda PST Enterprise provides a targeted solution to effectively address these challenges. Users often accumulate vast amounts of data, sometimes reaching several terabytes, stored in PST files on personal devices and network servers, leading to reliability issues since these files are susceptible to corruption and accidental loss. Additionally, the costs associated with storing, securing, and managing these large files can be significant, affecting both IT system performance and the workload of IT staff. Therefore, it is crucial to implement effective strategies for managing PST files, which will not only streamline operations but also help in minimizing the financial burden involved. By prioritizing PST file management, organizations can enhance their overall efficiency and safeguard important information.

Guarantee the swift delivery of emails for both public and business accounts with ease. Closely monitor your organization's email-sending practices through real-time tracking of domains and IP addresses. Our user-friendly API allows you to start sending transactional email notifications within mere minutes. The robust cloud API and webhook enable you to manage incoming emails, track click activity, and operate seamlessly. Aritic Mail promises that your transactional emails will arrive at your customers without delay, ensuring a high delivery rate. Trust Aritic Mail for immediate transactional email distribution that secures optimal placement in inboxes. The cloud-based Aritic Mail server allows for rapid email dispatch, along with ongoing delivery tracking to keep you informed. Leverage the Aritic Mail API, which supports almost all programming languages, facilitating straightforward integration into any technological framework. Enhance the efficiency of your organization's email delivery while also maintaining a positive email sending reputation with Aritic Mail. By opting for Aritic Mail, you can be confident that your communication requirements will be fulfilled both effectively and dependably. Additionally, Aritic Mail offers comprehensive support to help you optimize your email strategies for even better results.