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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Kent S.
    Position: Correctional Officer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
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    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Product

    Updated: May 02 2019
    Summary

    I really enjoy Fivestar. I will continue to use the product and I would definitely recommend it to others. Very easy to use and very accessible.

    Positive

    Very user friendly. High availability at retail outlets. Rewards program is very generous. Product and reward updates are great.

    Negative

    I have nothing negative to say about this software and I have not had any bad experiences.

    Read More...
  • Reviewer Name: Daron M.
    Position: Volunteer
    Has used product for: Free Trial
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Helpful App!

    Date: Apr 30 2019
    Summary

    I would highly recommend to a friend because of the ease of use, great rewards, and the needed push to go out into the community.

    Positive

    Ease of use
    Friendly interface
    Great customer support

    Negative

    wish there were more opportunities to use the app

    Read More...
  • Reviewer Name: Jessica T.
    Position: Web/IT Assistant
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy Way to get Discounts

    Date: Apr 29 2019
    Summary

    Overall, I still use this service because I am still saving points with each purchase and I am able to get special deals and discounts.

    Positive

    I am able to save points to earn special discounts usable at stores near me! All I have to do is punch in my phone number at checkout time, and I have a choice of whether I want to save, or use a discount. It also introduces me to other new restaurants in the area by offering discounts for those places as well!

    I also have this option enabled so that I get text notifications if there are event specials at my favorite restaurants! Your account is mainly linked to a phone number, and if your number changes, you simply email the support service and they'll link the account to the new number!

    Negative

    Recently I haven't been able to open the app on my phone, but luckily the merchants say I am still saving points and I am still able to apply discounts. The new interface (before I wasn't able to open the app) was hard to use; it was like looking at Lyft for restaurants and wasn't entirely intuitive or navigational.

    Read More...
  • Reviewer Name: Mel A.
    Position: Customer Experience Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
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    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I love deals!

    Date: Apr 27 2019
    Summary

    Overall I think Fivestars is great. I would appreciate a confirmation stating discount was accepted. Also, can I redeem multiple at one time?

    Positive

    Love discounts and rewards programs. Enter phone number easily. Map showing locations and offering search area is helpful.

    Negative

    Not always sure if discount has been accepted. Sometimes screen times out before I know if employees have seen. On a particular occasion I saw a 10% discount but not sure if it timed out or was accepted.

    Read More...
  • Reviewer Name: Marsha B.
    Position: None
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great

    Date: Apr 25 2019
    Summary

    I think the service is great and everyone is in a great mood

    Positive

    I like going there because they normally have what I need

    Negative

    Sometimes they don’t have what I want so I have to go to a different place and waste gas 😢

    Read More...
  • Reviewer Name: Nalee X.
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Plato's Closet

    Date: Apr 28 2019
    Summary

    I enjoy the experience overall. It's great to have reward points.

    Positive

    I like having the rewards for purchasing the items. This is the reason I am using Fivestars and the reason I go to Fivestars stores.

    Negative

    Sometimes the app does not load my points or how much reward I have.

    Read More...
  • Reviewer Name: Tanya H.
    Position: Real Estate Agent
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Inconsistent

    Date: Apr 25 2019
    Summary

    Just okay. I wish it automatically popped up at the time of payment. I have to remind vendors that I need to enter my number, which is mildly annoying.

    Positive

    I like that you can accumulate points to use as a discount over time.

    Negative

    It is hard to find the machine to enter your phone number at some places.

    Read More...
  • Reviewer Name: Nathan R.
    Position: Sandblaster
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome service

    Date: Apr 25 2019
    Summary

    Great experience i look forward to my next visit!!

    Positive

    Helpful and attentive fast to help me out and very knowing of the products

    Negative

    None. Everything at the store the guy knew about and he informed me on things i didnt even knownof

    Read More...
  • Reviewer Name: Jasmine K.
    Position: Student
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Totally Recommend

    Date: May 01 2019
    Summary

    I really enjoy using Five Stars because it is useful and very environmentally safe. I wish more stores use the Five Stars program.

    Positive

    I like this because inatead of using paper stamp cards you just need to input your phone number. Even if you forget a stamp card, you can still get points. Also, there are different rewards for different amount of points which is very useful.

    Negative

    Others can use your reward if they know your phone number.

    Read More...
  • Reviewer Name: Lucas B.
    Position: Vendor
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good good points

    Date: Apr 29 2019
    Summary

    It’s a good experience. Fivestar is used in a lot in my neighborhood. And I can always look up places to use it.

    Positive

    I love how they keep track of all of your points.
    Easy assessable.

    Negative

    There isn’t anything bad to say about fivestar.
    Fivestars I’ve only had good experiences.

    Read More...
  • Reviewer Name: NARAE L.
    Position: Graphic designer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    personal review about fivestars

    Updated: Apr 24 2019
    Summary

    I'm satisfied with fivestars. It makes my day more useful and worthy. The only thing that i wish about this is.. why don't you make some different benefits about the amount of purchase? "1 star per 1 visit" seems nonsense sometimes. It means whether buying 10 dollars or 100 dollars, we can get only 1 star. that's it. except that part, I really like fivestars. Thank you.

    Positive

    Fivestars can help to make relationships between customers and restaurants. I think that's a really good point. also It is very easy and comfy to access and get points.

    Negative

    Some of employees they didn't know how to deal with this app. I met someone who even don't know about this app and points. that makes me so embarrassed.

    Read More...
  • Reviewer Name: James B.
    Position: Disabled
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great System for Game Castle

    Date: Apr 27 2019
    Summary

    Basically it is a decent system that is user friendly. I would recommend this to others.

    Positive

    My name is James Beverly and I like being able to accumulate points to get free movies/games. Who doesn't like free stuff? Lol
    It is simple to use. Not burdening to join or keep up with like many points systems.
    It is free to use too!

    Negative

    I wish it would allow you to use all your points at once if you wanted to. Like a free DVD from Game Castle in Thomaston GA. is 40 points but you can only use that once each day. If I want three DVDS I can't use 120 points to get that sadly.

    Read More...
  • Reviewer Name: Jessica W.
    Position: Purchasing Coordinator
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great app

    Date: Apr 29 2019
    Summary

    We just moved and it helps us get to know the restaurants around here and what people think of them while also showing us deals and rewards.

    Positive

    It is very easy to use
    There are lots of deals
    It loads quickly

    Negative

    So far, I don’t have any cons for this app. It works well for what we use it for which is mainly just restaurant rewards.

    Read More...
  • Reviewer Name: Wyatt H.
    Position: Plumber
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A good app for some good rewards

    Date: Apr 27 2019
    Summary

    I like it. I’ve had no problems so far. I would recommend my friends using it.

    Positive

    I like be able to get rewards at places i shop normally.

    Negative

    I don’t like that it’s not at as many stores as it should be.

    Read More...
  • Reviewer Name: Angel P.
    Position: Cultivator
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good

    Date: Apr 28 2019
    Summary

    Over all good earning points to get free stuff is always good

    Positive

    Keeps track of points from restaurants you frequently visit

    Negative

    Not sure how accurate it is when gaining or using points

    Read More...
  • Reviewer Name: Muhammed B.
    Position: Dsp
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent service

    Date: Apr 25 2019
    Summary

    It’s a great software and easy to use nothing bad about it.

    Positive

    I like the five star it gives customers chance to earn rewards.

    Negative

    There is no cons at this moment everyone that I know says it’s a good software to use.

    Read More...
  • Reviewer Name: Grant D.
    Position: N/A
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestars Review

    Date: May 01 2019
    Summary

    This app is pretty useful for long term commitments to restaurants and other such places that support this. I'd recommend getting this just to keep points because it is a lot more convenient than say a point card. It doesn't get lost.

    Positive

    This app pretty much does what it advertises itself to do. It gives rewards based on previous purchases. It tracks awards pretty well with a point system, and people can redeem these at any firm that supports them.

    Negative

    There isn't really anything bad about this other than the fact that rewards can expire, which can be annoying if you don't have an opportunity to go to the place you have an award for for a while.

    Read More...
  • Reviewer Name: Angela K.
    Position: Housekeeper
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome service!

    Date: May 02 2019
    Summary

    Very simple! Such great perks added to the shopping experience :-)

    Positive

    I have enjoyed using Fivestars...their customer rewards are such a great perk! So easy to use too....just sign up with the program, and every participating merchant you only have to enter your phone number during your transaction, and points just add up! Awesome 👌🏼

    Negative

    Nothing ....I’m completely happy with this software!! 😄

    Read More...
  • Reviewer Name: Pamela W.
    Position: Retired
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I love the fivestar program

    Date: May 02 2019
    Summary

    I have never had a problem redeeming my bonus with this program. Everyone is super friendly.

    Positive

    I shop at these local places anyway, so who doesn't like getting money back? I recommend this to all my friends.

    Negative

    There are no cons. It is easy to use it. No personal information about yourself except your phone number.

    Read More...
  • Reviewer Name: Jill S.
    Position: Library Technician
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent

    Date: May 02 2019
    Summary

    I find that if more stores used Fivestars, it would provide them with the customer spending behavior they are looking for as well as potentially increase patronage.

    Positive

    I like the universality and rewards of Fivestars. I have been able to utilize my rewards and I feel that it is worth having, as it costs me nothing other than making the purchase I already planned to make!

    Negative

    Not a lot of places are Fivestar members where I live (Hals Moon Bay, CA).

    Read More...