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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Chantel M.
    Position: Scretary
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love it

    Date: Apr 26 2019
    Summary

    I love that I have one account for multiple stores. Several of my favorite stores use this platform and it’s great that I don’t have to sign up for yet another loyalty program to start earning points.

    Positive

    It’s easy, it’s simple, I get to earn prizes, and I get to save money.

    Negative

    What’s not to love?! You don’t need to use fifty characters to describe cons when a product works as it should.

    Read More...
  • Reviewer Name: Quiana R.
    Position: Sales Advisor
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simply efficient

    Date: Apr 29 2019
    Summary

    It’s definitely a reliable and excellent service. I don’t think I see many other competitors doing as well as Fivestars

    Positive

    Fivestars is a program that’s easy to use and recognizable across many stores that I go to. The reward incentives keep reminding me why I like to go to each business every time. I also like how they keep track of points and receipts with text messages.

    Negative

    Sometimes I think the point system could be used for more locations in general

    Read More...
  • Reviewer Name: Faith H.
    Position: User
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Lovin the heads up on sale and the coupons

    Date: Apr 28 2019
    Summary

    I like it so I will continue to stay subscribed to the service in order to get the coupons and a advanced warning of upcoming sales. I hope they will streamline to process of adding the coupons or deals.

    Positive

    I like that one company keeps me up to date with local businesses. I coupons are pretty good deals and the advanced notice of sale days help me plan to take advantage.

    Negative

    It takes quite a while to accumulate points. Also, I get text messages, then I have to click a link to add the coupon. If it automatically added them and told me this, it’s one less step I’d have to do.

    Read More...
  • Reviewer Name: Santosh T.
    Position: Journalist
    Has used product for: Free Trial
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    poor

    Date: Apr 27 2019
    Summary

    Very disappointing and not up to expectations at all. Many items that are available at very reasonable rates are priced here on the higher side and one just does not to make second visit. then the offer of one r two products at reasonable rates is limite to just three days where as many other desi stores make their on sale products available for a week.

    Positive

    I liked nothing at all. The owners of this business know nothing about running such a business. If they need my suggestions, I can guide them to run a very successful business ,but their arrogance will be a hindrance.

    Negative

    I in fact liked nothing ,pricewise, behaviour wise . Fact is one does not like to come here again for shopping.

    Read More...
  • Reviewer Name: Maria A.
    Position: Student
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    It has some aspect that can be improved

    Date: May 02 2019
    Summary

    It is a convenient app, you can access to many different bubble tea places and collect points. It also incluidos other food places as well as grocery stores.
    The costumer services needs some improvement

    Positive

    I like that in only 1 app you have a lot of different places where you can collect points. I think that is very convenient

    Negative

    The costumer service of the company. I had a problem about a year ago with my username and password and I couldn’t access my account in time for my birthday, so I lost all the freebies that year.
    I am still waiting for a reply.
    I end up creating another account for this year

    Read More...
  • Reviewer Name: Adam M.
    Position: Customer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five Stars for Fivestars

    Date: Apr 29 2019
    Summary

    My experience is as was told in the pros section... highly recommended.

    Positive

    I really like using this quick and easy coupon and special promotion tool for my favorite restaurants. I have most frequently used it for my favorite poke restaurant in the Bay Area. The app I downloaded shows me all the promotions that are available at any time and gives me the list of rewards for being loyal to the company. It is the equivalent to the “star cards” I used to carry around in my wallet for certain companies, just with more rewards along the way. I would highly recommend using Fivestars to anyone. It’s an easy app to use and offers you rewards to places you already go to anyway.

    Negative

    I wouldn’t say there are any cons. I think the app is easy to use and updates me regularly. Not too frequently to get annoying or anything.

    Read More...
  • Reviewer Name: Lauren A.
    Position: Teacher
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Enjoy it.

    Date: Apr 28 2019
    Summary

    Love it overall, very worth it and many businesses use it!

    Positive

    Fivestars is easy and convenient! They regularly send me deals via text.

    Negative

    I want to get rid of some businesses I no longer frequent, and I’m unsure of how to do it.

    Read More...
  • Reviewer Name: Chantel D.
    Position: Front desk
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Money Saving App

    Date: May 01 2019
    Summary

    It’s awesome to be rewarded for shopping at stores and the reminders are nice.

    Positive

    The app sends me reminders so I never miss a deal! You get points for shopping!

    Negative

    Nothing the app is great and very easy to use. If I had to pick one con I guess I could say I don’t use the map.

    Read More...
  • Reviewer Name: Vikki A.
    Position: High School Teacher
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five Star Rocks!!

    Updated: Apr 25 2019
    Summary

    Everyone in the store is very friendly, helpful, and knowledgable. They go out of their way to help you pick out what you will like best and get you the best prices for it.

    Positive

    Great products! Great deals!! Excellent customer service!!!

    Negative

    I have never had a problem with using Five Star. All of the notices and options have been great!!

    Read More...
  • Reviewer Name: Desiree C.
    Position:
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Loyalty rewards

    Date: May 01 2019
    Summary

    I enjoy the benefits of using this on my purchases.

    Positive

    I like that I can use this at different businesses and am able to get rewards from the purchases that I make.

    Negative

    Points don't apply to some purchases

    Read More...
  • Reviewer Name: Danielle S.
    Position: Self employed
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great little extra

    Date: Apr 28 2019
    Summary

    Fivestars is good for getting small rewards at places you already frequent. The rewards could be bigger but still worth using.

    Positive

    Points and coupons for all the local businesses you already frequent

    Negative

    Points could have better rewards or faster to earn ..could also have a coupons page

    Read More...
  • Reviewer Name: Sara M.
    Position: Teacher
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great service

    Date: Apr 25 2019
    Summary

    Great. Easy to use and understand. Helpful! Love the text message updates.

    Positive

    Love earning points and getting deal notifications/ discounts for places I love to shop!

    Negative

    None ... Easy to use and understand. Easy to earn rewards and get text messages/updates.

    Read More...
  • Reviewer Name: Saige J.
    Position: CSR
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Pretty Neat App

    Date: Apr 26 2019
    Summary

    Really great experience with the app. User friendly and simple mechanics.

    Positive

    Easy to use
    Very common between stores
    Love the bonus coupons stores send through the app

    Negative

    Not quite sure how to get rid of places I don't shop at anymore/never have (suggested shops that pop up with promo coupons)

    Read More...
  • Reviewer Name: Jennifer D.
    Position: Psa
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent service

    Date: Apr 25 2019
    Summary

    Excellent 👍👍👍👍👍👍👍 👍 👍👍 👍👍 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

    Positive

    Very good customer service. Very friendly. Always making sure you found everything ok

    Negative

    Great workers with great attitude. Always will to come and help you look for your items

    Read More...
  • Reviewer Name: Deb V.
    Position: Graphic and Web Designer
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Loyalty member

    Date: Apr 26 2019
    Summary

    Easy to use, glad that companies are using a system like this.

    Positive

    I like the rewards system. You can earn free toppings, drinks, etc. And it’s easy to use (entering your phone number).

    Negative

    Takes awhile to earn a reward. Wished they had a way to earn points quicker.

    Read More...
  • Reviewer Name: Leora G.
    Position: Architect
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use

    Date: Apr 26 2019
    Summary

    It’s great to have one place to keep all my loyalty cards

    Positive

    It’s so nice not to have to carry around punch cards

    Negative

    It’s not used everywhere! Also I would prefer not to receive so many texts

    Read More...
  • Reviewer Name: Kathy M.
    Position: User
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Feature App

    Date: Apr 29 2019
    Summary

    It’s been very nice for the reminders of the savings and rewards.

    Positive

    I like being able to earn rewards. And the reminders of the savings are a great feature.

    Negative

    None. I have found no problems with this software.

    Read More...
  • Reviewer Name: Yolonda A.
    Position: Domestic engineering
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great benefit

    Date: May 06 2019
    Summary

    FABULOUS!

    Positive

    I enjoy the rewards program because it's very beneficial! I use 5star because a LOT of businesses are associated with this program. They send you alerts and everything! I'd definitely recommend this to EVERYONE!

    Negative

    Nothing not to like! You would be crazy if you didn't join!

    Read More...
  • Reviewer Name: Jason H.
    Position: Chef
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Shopping

    Date: Apr 27 2019
    Summary

    Great deals, lots of selection, people were friendly amd a nice atmosphere for everyone

    Positive

    Friendly staff, great prices, good selection, good location, something to find for everyone

    Negative

    Not enough changing rooms store needs better bathrooms and not enough staff available for me to ask questions when i needed to talk to someone

    Read More...
  • Reviewer Name: Jin D.
    Position: Music teacher
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    great app

    Date: Apr 28 2019
    Summary

    it is a great app to use and gives coupons i can use right away.

    Positive

    i love i don’t have to carry a card and it offers lots of great coupons.

    Negative

    there not a lot of stores are using the app in many cities i visit and where i go.

    Read More...