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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Jason R.
    Position: Technician
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
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    Ease Of Use
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    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent

    Date: Apr 28 2019
    Summary

    Deffinitely helps out my wallet!!! I always encourage others to use!

    Positive

    There is nothing I dont like. Helps me buy stuff I need at a cheaper price.

    Negative

    Personally there are jo CONS for me!! I enjoy everything about this!

    Read More...
  • Reviewer Name: Amber F.
    Position: Pharmacy technician
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
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    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    So far so good

    Date: Apr 29 2019
    Summary

    It's always fun to know you have an extra 25% off when you find something you want!

    Positive

    Fun to see the amount of points you have or need to get to your next percentage discount!

    Negative

    Not many businesses in my area that use fivestars.

    Read More...
  • Reviewer Name: Julie D.
    Position: User
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestars

    Date: Apr 25 2019
    Summary

    Great!! It is neat to see the points accumulate and it is all obvious.

    Positive

    A fun way to earn free stuff. Easy to use and keep track of points.

    Negative

    Nothing. I do not have any problems at all. Perfect just the way it is.

    Read More...
  • Reviewer Name: Jess A.
    Position: Yoga Instructor
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Convenient and Exciting

    Updated: May 02 2019
    Summary

    I enjoy using Fivestars. It is nice to be rewarded for making purchases on my favorite treats.

    Positive

    Ease of use, exciting, organized, convenient, love the options, used at many of my favorite establishments.

    Negative

    I have found no cons of using Fivestars. I only have positive feedback.

    Read More...
  • Reviewer Name: Amelia L.
    Position: Research
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Review of Five Stars app

    Date: Apr 24 2019
    Summary

    Great app that keeps track of rewards without needing to remember a card.

    Positive

    This app keeps you informed on the latest promotions!

    Negative

    No complaints on this service or it’s features. Perhaps more rewards for frequent users?

    Read More...
  • Reviewer Name: Neil N.
    Position: N/a
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love the discounts; don't much care for the app

    Date: Apr 24 2019
    Summary

    I'm not a fan of the app. I guess I can recommend it, simply for the discounts, but I would not be unhappy if my favorite restaurants switched to a different reward system.

    Positive

    I like the discounts I get at my favorite restaurants

    Negative

    Maybe it's just me, but I can't figure out the app. I get notifications on my phone about new rewards, so I click on the notification and open the app, and all I see is "nothing in your area".

    Read More...
  • Reviewer Name: Daisy W.
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Opinions Matter

    Date: May 03 2019
    Summary

    Take the good with the bad & see what happens. I form my own opinion after my own experience and compare it to other peoples experience.

    Positive

    I like the idea of sharing thoughts on stuff I purchase. Its insightful, gives a clearer picture of what to expect and it makes my life easier on decision making.

    Negative

    Not everyones opinion is fair or accurate. Using this app is easy when getting discounts. I like it overall because its useful.

    Read More...
  • Reviewer Name: DANA S.
    Position: Special educator
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Pleasant surprise

    Date: Apr 30 2019
    Summary

    A pleasant surprise after frequenting a new favorite restaurant. Now I have seconds for lunch tomorrow.

    Positive

    The thrill of getting more of what you already love!

    Negative

    Choices, more varied please , such as a few healthy options and drink varieties

    Read More...
  • Reviewer Name: Arnold B.
    Position: Owner
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Works

    Date: Apr 30 2019
    Summary

    like it use it all the time, would like to combine different restaurants on the same card

    Positive

    easy to use always seems to have the correct credit. Have received numerous
    credits over the years.

    Negative

    have no issues at all, fob is small and compact perfect

    Read More...
  • Reviewer Name: Jeremy L.
    Position: Installation coordinator
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Product

    Date: Apr 25 2019
    Summary

    Satisfied and will continue to use as long as it is around.

    Positive

    It’s easy, convenient, straight forward. No hassles

    Negative

    If I had one this is where I would put it. But I don’t have one and need to put something in this box.

    Read More...
  • Reviewer Name: Michelle M.
    Position: N/a
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    easy rewards

    Date: Apr 25 2019
    Summary

    Easy, especially if you allow location services. But even if you don’t, you can always pop open your app and view rewards.

    Positive

    Get rewarded for purchasing where you shop anyways
    One app vs many

    Negative

    What’s not to like? Sometimes I felt like it contacts you too often, but I turned off background app permission and notifications and I like it better.

    Read More...
  • Reviewer Name: Lisa W.
    Position: Hairstylist
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great discounts and rewards!

    Date: Apr 28 2019
    Summary

    Overall a good experience because because the store will have the Fivestar login right at their register so you can enter your phone number.

    Positive

    Fivestars is so easy! I use it at 2 of my favorite places and get rewarded with either free dessert, or a free pound of chicken at the butcher. All you have to do is enter your phone number and you get 1 point for ever dollar you spend. Very easy to start racking up points!

    Negative

    The only downfall is if using a mobile phone and you’re in a location without service it is hard to get your app to load and see your rewards.

    Read More...
  • Reviewer Name: Alaina P.
    Position: Chief Scribe
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Review

    Date: Apr 27 2019
    Summary

    I like that I'm actually able to see how many points I have versus having to trust the store to tell me how many I have.

    Positive

    I like that it is easy to keep track of your own points.

    Negative

    It sends me more notifications than I care for, but I could easily turn them off.

    Read More...
  • Reviewer Name: Rasheed M.
    Position: Prefer Not To Disclose
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    No Glitch, No Issue, Just Easy Going

    Date: May 02 2019
    Summary

    All positive. I’m glad Cascade Roller Rink uses this software.

    Positive

    This app / software is a VERY easy going application. In this technology age, we spend a lot of time using different apps. Hands down this app has no problems or issues whatsoever. Never seen the app down or running. No glitch, no issue, just easy going.

    Negative

    There’s nothing bad I can say. This app has no cons.

    Read More...
  • Reviewer Name: Jacob R.
    Position: UE
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Connecting on a new level

    Date: May 01 2019
    Summary

    Love Fivestars always ask if they have it on hand and sometimes will try new places off the map from in the app.

    Positive

    I love when business reach out to me when they miss me, all because of Fivestars. I love hearing about deals on my frequented places, and nearby businesses want my service on Fivestars as well.

    Negative

    Not every place has Fivestars possibly because it costs too much monthly?

    Read More...
  • Reviewer Name: Michelle B.
    Position: Librarian
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    You're already eating out at these places...so get yourself some free rewards!

    Date: Apr 25 2019
    Summary

    Overall, I'll keep using! I've already used rewards on more than a few occasions.

    Positive

    Pretty easy to use, I get rewards without trying (ie I'm already eating out at these places), system prompts me when rewards are available.

    Negative

    The map/search function is kind of clunky and difficult to navigate. I'd like some kind of simpler interface.

    Read More...
  • Reviewer Name: Meghann M.
    Position: Paraeducator
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five Stars for Five Stars!

    Date: Apr 26 2019
    Summary

    Overall very pleased with the program! Great rewards, great value. Free program. Get rewarded for your purchases!

    Positive

    Love how I am able to earn rewards by making purchases.
    Versatile...works for several different businesses!
    Earn coupons/rewards for buying things you already were planning on buying!

    Negative

    Nothing really. I enjoy earning rewards! Wish that I knew all the businesses that use this!

    Read More...
    1 user found this review useful.
  • Reviewer Name: Melissa O.
    Position: Marketing
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great program! Always a fun surprise when I earn rewards

    Date: Apr 28 2019
    Summary

    Love it! Great program, rewards are always fun! Think it’s great

    Positive

    Easy and points add up quickly so you don’t have to wait too long for rewards

    Negative

    Just want more people to offer it in their stores

    Read More...
  • Reviewer Name: Taylor S.
    Position: Stay at home mom/babysitter
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I’m happy this program exists!!

    Date: Apr 30 2019
    Summary

    I always earn enough points almost every visit to get money off my order, and I can stay up to date. So overall I like this program

    Positive

    I’m always getting reminders, and updates about sales, coupons, and $$ off.
    It really helps out when getting my daughters new clothes

    Negative

    I did not have anything against this program, I think its perfect for what it offers

    Read More...
  • Reviewer Name: Ehrin P.
    Position: Physician
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Product

    Date: Apr 30 2019
    Summary

    Would recommend to others. Quick to sign up and get rewards. Wish businesses would advertise it more since it's a great way to get repeat customers.

    Positive

    Easy to use interface
    Good rewards
    No need to bring a rewards card
    Let's you see rewards for other nearby businesses

    Negative

    Not highly advertised at businesses. The screen is just there at the register. I had to actually look up the company for more information.

    Read More...