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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Melanie M.
    Position: Chemist
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five Stars for Fivestars

    Date: Apr 29 2019
    Summary

    I use Fivestars all the time. The app on my phone is very easy to use, search, and see the points you have accumulated. We love it.

    Positive

    Easy to use, the app has a lot of useful features that are easily accessed on your phone

    Negative

    Nothing. I can't think of anything that I don't like about the app.

    Read More...
  • Reviewer Name: Amanda F.
    Position: Team lead
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great rewards

    Date: Apr 28 2019
    Summary

    Great. I enjoy the program. Being able to earn everytime I spend

    Positive

    Earning points everytime I shop. Being able to get discounts after so many points

    Negative

    Not many locations in hasting Michigan . Need more places available

    Read More...
  • Reviewer Name: Stephanie A H.
    Position: Care giver
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good

    Date: Apr 26 2019
    Summary

    It's a fun added bonus

    Positive

    The random extra rewards

    Negative

    A lot of rewards aren't exactly useful

    Read More...
  • Reviewer Name: Phyllis L.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Product

    Date: Apr 30 2019
    Summary

    Very good, it's great that many stores use it! It's fast and convenient and easy to use.

    Positive

    Simple and clean platform. It is very easy to use and the design is excellent. I really like that you don't have to make an account and everything is simply linked to your phone number.

    Negative

    It's hard to track your points and rewards, and typing in your phone number can be a hassle at times.

    Read More...
  • Reviewer Name: Trevor G.
    Position: Camera Operator.
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I love Fivestars.

    Date: Apr 30 2019
    Summary

    It’s convenient, fun and full of special deals and savings. I have recommended Fivestars to family and friends. Many whom I know have taken advantage of the benefits Fivestars has to offer.

    Positive

    The discounts and special offers are very frequent. I utilize the offers whenever given and have enjoyed the savings on food and drink.

    Negative

    None. I can’t think of any cons. Therefore, I am just typing this to fill the morning minimum fifty characters.

    Read More...
  • Reviewer Name: Robert M.
    Position: Server
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    5 Stars = 10 out of 10

    Date: Apr 27 2019
    Summary

    Truly amazing in regards to my local brewery Big Beaver Brewing AND cider.

    Positive

    Consistent, quick notifications whether it's points or promotions or events. Great service always. Currently trying to attract more local businesses to the Fivestars way of life here in Loveland, CO. Thanks!

    Negative

    Would like more restaurants in the area to work with Fivestars. Working on that but it's difficult because most already have their own points system.

    Read More...
  • Reviewer Name: TRACEY S.
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good app

    Date: Apr 28 2019
    Summary

    Very easy to use. It works about as well as others apps and doesn't require much maintenance

    Positive

    It keeps me updated on specials in my area. It also keeps track of when I get rewards

    Negative

    Wish there were more options that are in the service area

    Read More...
  • Reviewer Name: Amy R.
    Position: Server
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great resource!

    Date: May 01 2019
    Summary

    The app interface is very easy to use, they send me notifications to remind me promotions are about to expire, and it gets me great benefits at many local small business places.

    Positive

    I have loved using this app over the last several months! I have discovered several local places near me that use the app that I have in turn tried, and ended up enjoying. I like that it’s not selectively just restaurants, there are several types of different local businesses listed. Since finding my favorite nail salon near me they have recently started using the app as well, and it is probably where I use the app the most to get my points toward $$ off my services!

    Negative

    Some businesses send me tons of notifications. While I do eat out a lot, I’m not one to go to the same place more than once a week, and definitely not more than once a month.

    Read More...
  • Reviewer Name: Maia M.
    Position: Program specialist
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy peasy

    Date: Apr 29 2019
    Summary

    Good. I use it, it is easy, and I don’t have to pay for it, I just plug in my number where I usually buy things.

    Positive

    Put in your number. Get rewards. Afraid you might miss one? Nah. They’ll text you. Love it.

    Negative

    I pretty much just like it. I don’t have anything bad to say about it really.

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  • Reviewer Name: Jesse N.
    Position: N/A
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    5stars

    Date: Apr 26 2019
    Summary

    Excellent!!!!!!!!!!!!!¡!!!!!!!!!¡!!!!!!!!!¡!!!!!!¡

    Positive

    Simple and easy to use. Very easy to comprehend and has all features you could ask for!

    Negative

    I don't have any cons for the program, however the fact that I need 50 characters for this instead of putting N/A I'd annoying

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    1 user found this review useful.
  • Reviewer Name: Wendy B.
    Position: Customer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fantastic Fivestars app!

    Date: Apr 25 2019
    Summary

    Easy..User friendly..Great format! I love the idea of keeping the business local!

    Positive

    The simplicity of the app not only makes it user friendly to all, but it also makes it easy to understand with the layout and the clarity of the options means no confusion. Top knotch!

    Negative

    Nothing at all..its great! The only suggestion I have is to maybe make the font bigger?

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  • Reviewer Name: Sarah O.
    Position: Medical Student
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love it

    Date: Apr 25 2019
    Summary

    So easy to use and always feel like I am getting a good deal by using this app.

    Positive

    Very easy to use across many stores! I appreciate how much I feel like I am getting a good deal by using this program.

    Negative

    Nothing. I really like this app and don't feel like there are many cons honestly.

    Read More...
  • Reviewer Name: Lisa Y.
    Position: Aquatic instructor
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Customer review

    Date: Apr 29 2019
    Summary

    Overall I like that I can redeem free stuff. I like that where I use it, I am able to get a lot of points per visit and that I can use them at other places.

    Positive

    So far I’m really enjoying working towards free products. I like that I don’t have to use the points until I’m ready.

    Negative

    I wish there were more places I could collect points.

    Read More...
  • Reviewer Name: Megan F.
    Position: Shopper
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The rewards are worth 3

    Date: May 01 2019
    Summary

    Overall I like the system over the classic punch cards so many businesses used prior to 5 Star. I think that stores were willing to send out more promotions, based on actual coming into store to look to look for an item to purchase, vs just when an actual purchase is made, businesses would see an increase in overall sales.

    Positive

    I like that each time you spend money you are able to accumulate point towards % off or dollar amount future purchases.

    Negative

    I do not like that the "bonus" rewards come so infrequently and only if you are a frequent shopper that remembers to enter phone number with every purchase.

    Read More...
  • Reviewer Name: Ravin B.
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great reward program

    Date: Apr 27 2019
    Summary

    Simple and sleek design leads to a positive overall user experience. Will definitely recommend to others.

    Positive

    Easy to use. Just need my phone number. Easy to find participating locations

    Negative

    None that I have discovered at this point. Will continue to use

    Read More...
  • Reviewer Name: Maria S.
    Position: Management
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    a mommy crazy for FIVESTARS

    Date: May 02 2019
    Summary

    Overall amazing I’m raving to my friends and family about how easy FIVESTARS is to use on a daily bases!

    Positive

    I love that I get digital coupons and reminders every week! Honestly as a mommy I seem to forget or lose things and to know I’ll be saving money while using FIVESTARS while still being able to shop for me and my daughter is amazing. The apps just a few taps away!

    Negative

    I don’t have any cons or bad experiences while using FIVESTARS. I’ve only had the best experiences EVER!

    Read More...
  • Reviewer Name: Evelyn O.
    Position: Realtor
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestars review

    Date: Apr 28 2019
    Summary

    I like the fivestars program because I can use my phone number to sign up with no passwords. It also sends me emails and text messages on current or future rewards I have. I like the text message updates on my rewards because it reminds me to use my rewards.

    Positive

    Easy to use.
    Text messages.
    Updates me all the time on savings or rewards.
    No passwords.

    Negative

    Text messages can get a little long.
    Design can be a little more memorable.

    Read More...
  • Reviewer Name: Courtney H.
    Position: Patient Relations Representative
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Useful and easy to use

    Date: May 04 2019
    Summary

    I wish more places used Fivestars, I love how convenient it is as a consumer.

    Positive

    Quick, simple and helpful tool makes keeping track of rewards a breeze.

    Negative

    I honestly have no cons to list. This is a very useful app.

    Read More...
  • Reviewer Name: Joel W.
    Position: Educator
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Teapresso Perfecto!

    Date: Apr 25 2019
    Summary

    Teapresso Hilo is absolutely the best boba in Hilo... I've visited other Teapressos and the Hilo location stands head and shoulders above the rest. It is always a pleasant and consistent experience... and the flavors... their drinks, AMAZING! I'm nearly a daily regular... somedays more than one visit!

    Positive

    Excellent Customer Service
    Fantastic Ambiance
    OUTSTANDING Product Quality & Consistency
    Quick Service
    Friendly Comfortable Environment

    Negative

    Parking can be a bit tight... but service is quick, so it normally isn't long before a parking spot opens up.

    Read More...
  • Reviewer Name: Nicole V.
    Position: Full-time Student
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Earn Points from Multiple Businesses with One Card

    Date: May 02 2019
    Summary

    I've been a Fivestars rewards user for about 6 years now and I'm still a Fivestars rewards user today. It's not often that I use it since some businesses don't really promote that they use Fivestars rewards to attract customers, but when there's a business that does, I always make sure to get some points in. It's a really great idea but it's a shame that a lot of businesses aren't on this train. I personally think it's efficient and love this program. I feel like it could be better and more user-friendly.

    Positive

    I really like how versatile it is. When Fivestars was just starting, I got a physical card that works like any shop rewards card but I made sure to link it to my phone in case, which makes it easy in case I forget or lose the card. You can check your points and any stores you've visited on the website. You can also see stores that use the Fivestars rewards program locally or far away. On the website, I can also save some deals and try new places. Very convenient and easy to use. One card/phone number helps you get rewards from many businesses that have the program. It's free for customers to be a part of, too. The program relies on the phone number and there's an easy tablet-like computer in which you can input your phone number and see if you've earned points or if you want to use points or not which gives customers the freedom to choose whether they want to save a reward they've earned for their next purchase or use it now. They also send information about certain promotions to my email.

    Negative

    I wish more companies would use this type of rewards system. It'd be more efficient if they did. Therefore, there's a limited use for the card if there isn't many places that do Fivestar rewards. Some companies may choose to stop Fivestar rewards at any time and then you could lose your points without any warning, so it'd be best if customers know ahead of time especially if their rewards or promotions are expiring to better manage them in a user-friendly interface. Fivestar rewards uses our phone numbers for adding and tracking points so maybe if there could be an opt-in part where we can text a number and ask us any pending promotions or points that we may have for the shops we've visited so far and accumulated points. The website is something I don't frequently visit and so I wished that they could send notifications (as an opt-in or opt-out choice) to your registered phone. Sometimes it's difficult to see the emails because there are so much emails that come in per day and I end up missing a lot of promotions or alerts. If I was more aware of the notifications of promotions or rewards, I might be able to increase my usage of the rewards program.

    Read More...