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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Gwen C.
    Position: None
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Coco Pearl Milk Tea

    Date: Apr 25 2019
    Summary

    - Okay experience
    - Even the staff were efficient, the wait time was still very long because of the long line up

    Positive

    - Consistent
    - Hard working staff
    - Clean
    - Relatively efficient when compared to other bubble tea place
    - Good location

    Negative

    - Long wait time
    - Over-crowded
    - Small place to wait

    Read More...
  • Reviewer Name: Jose P.
    Position: Assist
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five stars app

    Date: Apr 24 2019
    Summary

    Glad businesses offer this. Has people coming back.

    Positive

    Very easy to use and consistent. Points are clear and rewards are easy to see

    Negative

    Could use more graphics and color. Just to make it more inviting.

    Read More...
  • Reviewer Name: Susan K.
    Position: Self employed
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Four Paws Bed & Bath

    Date: Apr 25 2019
    Summary

    It has always been pleasant to go there. The staff are very good. It's always been a very pleasant experience.

    Positive

    We love the customer service. We take 2 dogs there, Harley and Chappie. They also love 4 Paws. The staff is very good to them. From the front desk to the groomers in the back, everyone is delightful. It puts our minds at ease to put them in the boarding part of 4 Paws. It's clean, and we wouldn't take our dogs anywhere else.

    Negative

    It is expensive, but it is also worth it. I feel like the money is well spent. There are other groomers that are more expensive, and not as a clean or friendly.

    Read More...
  • Reviewer Name: Breanna B.
    Position: Marketing
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very Helpful and Functional

    Date: Apr 28 2019
    Summary

    Super helpful in assisting you get great deals in your area! Really like that notifications are sent via text. Highly recommended.

    Positive

    -Notified about all available discounts at places you shop as soon as they are available
    -Expiration date of discounts provided
    -All messages sent via text
    -Reminder texts 1-2 days before discount expires

    Negative

    -Could not find a way to 'unsubscribe' from stores you no longer want notifications about

    Read More...
  • Reviewer Name: Fanny L.
    Position: Sr. Analyst
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simple interface, but lack accuracy

    Date: Apr 28 2019
    Summary

    Good as an app to track points. Simple interface - only when it works. Sometimes it indicates there are no participating restaurants/stores in the map area when I am sure there are.

    Positive

    Easy interface when it works. Like the purple theme as well.

    Negative

    Speed of the software - sometimes it does not load with content and/or takes a long time to pull up content.

    Read More...
  • Reviewer Name: Thu M.
    Position: Marketing Manager
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy-to-use tool with great offers

    Date: Apr 25 2019
    Summary

    Very good experience using Fivestars. Please keep working with more local businesses.

    Positive

    Ease of use: All we need to do at local businesses which partner with Fivestars is to plug in our phone numbers. Fivestars is able to identify my current location and pops up coupons that are available around me.

    Negative

    The software shows how many more points I need to earn before I can redeem an offer which can be confusing sometimes because it shows the available offers in the box. However, that is not something that can be redeemed right now. We have to read a little more careful to see that we are xyz points away in order to redeem that specific offer.

    Read More...
  • Reviewer Name: Shawn G.
    Position: NA
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome

    Date: May 02 2019
    Summary

    My experience so far has been Amazing. The fact that you are requiring I type at least 50 characters is a con

    Positive

    Ease of use of the software is what I like the most

    Negative

    At the moment I don’t really have any cons on the software. However the fact that you are requiring I type at least 50 characters is a con.

    Read More...
  • Reviewer Name: Najé E.
    Position: Site Supervisor
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great app!

    Updated: May 02 2019
    Summary

    My overall though is this is a great app and a great chance for local businesses to come out and get a chance to make more business for those that use the rewards off the app.

    Positive

    The app itself is very useful for another small business to join in on the savings and rewards for those customers that are regulars or loyal customers. I really like how it is easy and effective to use when trying to find your rewards and companies that use the app nearby.

    Negative

    The thing I would suggest would be for the new businesses to be properly trained in order for the customer to come in and out fluidly to use their rewards without a hitch.

    Read More...
  • Reviewer Name: Janell X.
    Position: N/a
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love it

    Date: May 01 2019
    Summary

    Overall though it’s been really nice since I’ve been able to get rewards at places I go to very often.

    Positive

    Fivestars is pretty great. I like that it gives me some points so I can get rewards or upgrades in the future. And they sometimes will give you that when you haven’t been to a place in awhile.

    Negative

    When I use fivestars, I’m not sure if it appears in the place’s current system so I sometimes miss out on the rewards I have if I don’t see it.

    Read More...
  • Reviewer Name: Shanelle R.
    Position: Coordinator
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestars

    Date: Apr 27 2019
    Summary

    It could be more efficient and there should be a way to check your points.

    Positive

    I like that it’s easy to enter your phone number and you get points.

    Negative

    I don’t like that you can’t check the number of points you have. Too many offers that are messaged to me that aren’t relevant.

    Read More...
  • Reviewer Name: Benjamin K.
    Position: Food Service Manager (Airport Executive)
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Absolutely Love Fivestars

    Date: May 02 2019
    Summary

    After using Fivestars for several years now, I absolutely appreciate it and love earning loyalty rewards.

    Positive

    • No card necessary, can enter phone number at any location that uses Fivestars rewards program
    • Earn points while shopping to get discounts on future purchases
    • Simple process and amazing rewards at participating establishments

    Negative

    There are no cons that I can think of as a user of Fivestars. The only con is that not every retail store or restaurant offers its program!

    Read More...
  • Reviewer Name: Rickey W.
    Position: Actor
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    THE BEST

    Date: Apr 28 2019
    Summary

    Been to many vape shops. I
    only come to Cloudscape
    because they are the BEST.
    Been using them since they
    opened up.

    Positive

    Great employees. They are very
    friendly and polite. Always
    willing to help. Even when
    I'm short on money they
    never fail to SATISFY.

    Negative

    Stay open later. They are the only
    vape shop I use. I live in Inglewood,
    sometime it takes a while during
    rush hour. When they are closed
    I don't go anywhere else.

    Read More...
  • Reviewer Name: Meaghan C.
    Position: Admin Asst
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Super Easy!

    Date: May 06 2019
    Summary

    Super easy to check in at my shop & get rewards stored up

    Positive

    Easy Check in device to keep track of my visits & purchases

    Negative

    None that I can think of, I've never had a problem with this

    Read More...
  • Reviewer Name: Alex L.
    Position: Cashier
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    It’s great

    Date: Apr 28 2019
    Summary

    Amazingly easy to use and has an app to check points. I think it is great.

    Positive

    It’s probably the best rewards system in place today. No need for cards or anything and there’s always a reminder of putting in your phone number

    Negative

    Nothing really. Overall it is great. I can’t think of any cons.

    Read More...
  • Reviewer Name: Tracey P.
    Position: Operations Specialist
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Hassle-free

    Date: May 01 2019
    Summary

    Overall, it has been extremely easy for me to earn points using this system.

    Positive

    Very easy to get points (just enter your phone number, and the cashier does the rest)

    Negative

    Bonuses are usually for places I wouldn’t visit, which I find a little bit redundant.

    Read More...
  • Reviewer Name: Magdalene L.
    Position: Marketing manager
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    5 stars for Fivestar

    Date: Apr 27 2019
    Summary

    I like it because you know which restaurants have it immediately when you’re checking out, you just type in your number and you’re like oh yeah, I have this! And a coupon, Hell yeah!

    Positive

    I love that the product texts me deals! I went to Tuccis on Monday and got a discount for $1 off my next time. Went again on Saturday and used that coupon 😊 I also love that you just have to put your number in at the cash register and it pretty much tells you what else to do. My favorite feature is that the application will offer you multiple deals near you!

    Negative

    I don’t like how quickly the coupons expire, sometimes I don’t go to the same place twice in a week

    Read More...
  • Reviewer Name: Tina D.
    Position: Na
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Loyalty

    Date: May 02 2019
    Summary

    Easy to use and convienent being on my cell phone. Pulls right up and immediately we get the discount.

    Positive

    We always get some discount without any hassle and enjoy all we are discounted. Love it

    Negative

    Would like even more but that really isn’t a con 😊

    Read More...
  • Reviewer Name: Kylie H.
    Position: Customer Service
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    LOVE!!!

    Date: Apr 30 2019
    Summary

    I love this system! I have multiple fivestars at a bunch of places, and it’s AWESOME!!! I love building up my points and getting so many goodies😊 I’ve never had a problem with it!

    Positive

    Easy to use! All you do is tap in your phone number! It keeps track of your points, and builds up so you can get discounts or free items wherever your fivestar rewards are!

    Negative

    No cons here, everything about it is great! So easy to use!

    Read More...
  • Reviewer Name: Wesley T.
    Position: Consultant
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestars

    Date: Apr 29 2019
    Summary

    I love this software because I get bonus points from easy use

    Positive

    This software gives me free stuffs and easy to use.

    Negative

    I do not see any disadvantage other than it is troublesome to type in my phone number.

    Read More...
  • Reviewer Name: Lisa H.
    Position: Quality Control Technician
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love the deals!!

    Date: Apr 26 2019
    Summary

    So many discounts, and point are so easy to add up for great purchases.

    Positive

    I like gaining points toward promotional purchases. I am able to receive many discounts easily just by purchasing my favorite ejuice!

    Negative

    I really haven't had anything I don't like about the app.

    Read More...