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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Kara W.
    Position: Na
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Discount showed in my app but not in my account when I went to pay

    Date: May 01 2019
    Summary

    I would like the app to match the account so the discount applies

    Positive

    I appreciate the Discounts and finding new places to try

    Negative

    Discount showed in my app but wasn’t in my account when I went to pay

    Read More...
  • Reviewer Name: Myra N.
    Position: Retired
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five Stars!

    Date: May 01 2019
    Summary

    My overall comment is that I enjoy using Five Stars and am a very happy customer.

    Positive

    Five Stars is easy to use and I get great rewards, some unexpectedly.

    Negative

    One of the Cons is sometimes the keypad is not working so I need to depend on the cashier to correctly key in my phone number.

    Read More...
  • Reviewer Name: Toni P.
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love this app

    Date: May 08 2019
    Summary

    It’s a great app to have once your signed up and registered with your phone number with 5 star every business that uses this app and you may go into links you right up with the phone number provided.

    Positive

    You get rewards for going to the businesses that use this app. It’s nice to have rewards and discounts from visiting different businesses.

    Negative

    If you don’t use this app you don’t know what you’re missing out on.

    Read More...
  • Reviewer Name: Gerardo V.
    Position: Support coordinator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best place to shop

    Date: Apr 27 2019
    Summary

    My experience has been amazing every time I’ve been there

    Positive

    Staff is extremely friendly ,
    They assist and answer all questions I have.
    Really pleased with the service and products.

    Negative

    There are no negatives what so ever I am please.

    Read More...
  • Reviewer Name: Julie P.
    Position: Sales
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Quick way to be affordable and adventurous

    Date: Apr 25 2019
    Summary

    Satisfactory, maybe an additional reward for using the app and purchasing

    Positive

    Placing phone number in order to get a reward is efficient and quick and easy for the consumer
    Love the idea how it displays the participating restaurants nearby

    Negative

    How the coupons expire within a quick time frame and when you unsubscribe and don't use the coupon you lose it

    Read More...
  • Reviewer Name: Susan H.
    Position: Home
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy Peasy

    Date: Apr 30 2019
    Summary

    Quick and easy. Lots of rewards. Like getting free sides at Simple Greek.

    Positive

    Easy to use, rewards build up fast! Just type in my phone number and the staff /program does the rest

    Negative

    Need more stores to use 5 stars program. And I don’t know why I have to type a whole paragraph for this to send to you

    Read More...
  • Reviewer Name: Abbe P.
    Position: HR
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good app

    Date: May 02 2019
    Summary

    I like it and will continue to use it. Hope for more users

    Positive

    Search ability, details within app, well designed

    Negative

    Wish you could scan rewards and low inventory of businesses that participate

    Read More...
  • Reviewer Name: Kayla G.
    Position: Investigator
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Convenient

    Date: May 03 2019
    Summary

    Overall I love the app is great and easy to use. Its convenient and shows my points right away

    Positive

    EASY app to use, shows my points and several abolishments use the fivestar app

    Negative

    Not everyone uses the fivestar app, sometimes the app and the kiosk do not work

    Read More...
  • Reviewer Name: Jennifer W.
    Position: Merchandiser
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Review

    Date: May 02 2019
    Summary

    Until I found my points disappeared, I had no issues with it.

    Positive

    It is nice to earn something for spending my money somewhere.

    Negative

    Apparently they expire? I had a $5 coupon at one point and got some reason now only 100 points. Also isn’t available very many places. Only one I know of. They also don’t ask you, you have to tell them you wanna use it and I have gotten the impression a few times that I was inconveniencing them by asking to give my number.

    Read More...
  • Reviewer Name: Kendra B.
    Position: Associate
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestars is amazing!!

    Date: Apr 24 2019
    Summary

    I love you it! It’s so easy to earn rewards and it makes me wanna go back to those places to keep earning more rewards!

    Positive

    I love how easy it is and it reminds you of rewards so you don’t forget about them. I’m a forgetful person so I like that this is just ur phone number and an app on your phone.

    Negative

    I don’t like how few companies in my area know about this product. It would make it so much better since I love local places if more places had easy access to this program.

    Read More...
  • Reviewer Name: Jessica P.
    Position: Assistant Front End Manager
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome and Great

    Date: May 03 2019
    Summary

    It's great and Awesome!!!!to use and get points for discounts.

    Positive

    I like the discounts that I receive using Five Star. It's so convenient and easy to use.... Love It.

    Negative

    Wish more places uesed Five Star... There are only two places that I know of that I use it at Euless Vapor and Itea boba lounge!!!

    Read More...
  • Reviewer Name: Thad M.
    Position: Reviewer of all Life Things
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Program and Store (Bargains and Buyouts)

    Date: Apr 28 2019
    Summary

    Always the best in-store service with an excellent rewards program. I don't see anything negative at all.

    Positive

    Simply to use, works every time, give us an even better break on price.

    Negative

    Nothing, this seems to be a great program and store.

    Read More...
  • Reviewer Name: HANNAH T.
    Position: Bakery clerk
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use

    Date: Apr 25 2019
    Summary

    I love how easy to use it. It takes only 30 seconds to use.

    Positive

    I love Fivestars. The product is excellent to use. It helps me earning my points. It's very excellent!

    Negative

    Maybe the software needs a faster speed because customer likes fast.

    Read More...
  • Reviewer Name: Yuki N.
    Position: Customer service
    Has used product for: Free Trial
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great location!

    Date: Apr 26 2019
    Summary

    I love the location! It’ll be nice if staff interact with customers more!

    Positive

    I always get Bubble Gaga and love it! Taste always consistent and refreshing!! Love the location.

    Negative

    I found milk tea taste always different but I guess cuz they are always busy?!

    Read More...
  • Reviewer Name: Emily C.
    Position: Personal trainer
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Deals

    Date: May 01 2019
    Summary

    Overall, I love that Style Encore uses this tool to promote their business and help their loyal customers save money!

    Positive

    I love being sent deals from my favorite stores through 5 Stars, plus it’s great that they track everything through my phone number!

    Negative

    Not easy to track how many points you have without going into the store!

    Read More...
  • Reviewer Name: Amanda B.
    Position: Bank teller
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The vapory

    Date: May 02 2019
    Summary

    Awesome! I love the app and it’s very useful and easy to use

    Positive

    Great app! Super easy to navigate and notifications pop up when I get deals.

    Negative

    There’s nothing to not like! Great app! No need to fix anything!

    Read More...
  • Reviewer Name: Thomas J.
    Position: In between jobs
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Resource

    Date: Apr 25 2019
    Summary

    The program is seamless, it works very well. You get your points each time you check in and the rewards are worth it.

    Positive

    The program is seamless, it works very well. You get your points each time you check in and the rewards are worth it.

    Negative

    No cons No cons No cons except this part of the survey, if I have no cons let me move on

    Read More...
  • Reviewer Name: Dora X.
    Position: Intern
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great App

    Date: May 08 2019
    Summary

    It is great. I am thankful for this app. thanks...

    Positive

    It sends out coupons. And it reminds me that some of my coupons are expiring soon.

    Negative

    I cants see my list of coupons. beacause sometimes I would like to see my list of coupons.

    Read More...
  • Reviewer Name: Edward C.
    Position: N/A
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Convenient and Rewarding

    Date: May 01 2019
    Summary

    Great app to use and makes tracking rewards easy! Little reason not to use it

    Positive

    Allows you to put the rewards for the places you normally in one app
    Tracks your reward status for your places
    Notifies you of discounts for nearby places or places you've been to

    Negative

    Some places do not have the correct name listed and makes me confused

    Read More...
  • Reviewer Name: Mathew B.
    Position: Electrician
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great use for local businesses

    Date: Apr 27 2019
    Summary

    Great platform for discounts and help to find discounts that weren't offered

    Positive

    The ability to easily earn discounts while working with small local businesses

    Negative

    Nothing is at fault with this program works very well

    Read More...