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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Tiffany S.
    Position: Consumer
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very simple

    Date: Apr 27 2019
    Summary

    It's a very simple app but it tells me an overview of my account, which is really all I need to know.

    Positive

    Not a lot of clutter. There's very little on the dashboard so it's easy to see your rewards.

    Negative

    There's no way to see more detail if you want to.

    Read More...
  • Reviewer Name: Sundeep R.
    Position: Consultant
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great concept

    Date: Apr 25 2019
    Summary

    Great, positive experience with Fivestars. Need to expand to more stores.

    Positive

    Rewards for everyday shopping. Monitored easily via the app.

    Negative

    Not available everywhere. Limited options for stores. No instructions on actually claiming the rewards from vendors.

    Read More...
  • Reviewer Name: JAMES G.
    Position: Self Employed
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great App

    Date: Apr 26 2019
    Summary

    Great Experience and Love the Deals that are offered. Keep it up!

    Positive

    Being able to accumulate points
    Saving on Purchases
    Being notified of new offers

    Negative

    Promotions do not last long enough.
    Should get more points for more products

    Read More...
  • Reviewer Name: Bobby K.
    Position: Shift manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome service

    Date: Apr 25 2019
    Summary

    Great app, glad I was able to get
    Some freebies out of it.

    Positive

    This app is pretty great, I love recovering free items when I purchase food... it’s a must have app for every company

    Negative

    Never had any issues so there ain’t no cons. Well maybe if all company starts using them.

    Read More...
  • Reviewer Name: J C.
    Position: Medical professional
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    How can you complain about free things

    Date: Apr 27 2019
    Summary

    Loves it. Like I said free things are great and the coupons are great

    Positive

    Many different stores subscribe to this so I don't have to have all these stamp cards

    Negative

    App would be better, I just use my phone number and receive texts. No reason to use the app yet

    Read More...
  • Reviewer Name: Ally B.
    Position: Alternate media coordinator
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome software

    Date: Apr 29 2019
    Summary

    Overall big fan of this over over a card for each please I go to in town. I love that tons of places in Chico use it!

    Positive

    I like that I don’t always have to have a punch card to gain rewards. Environmentally friendly and more convenient.

    Negative

    I can’t think of any cons besides maybe it might not be as cost effective as punch cards, but I have never worked anywhere with one so that is just an assumption which could be incorrect.

    Read More...
  • Reviewer Name: Jennifer D.
    Position: Academic Coach
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent product! Very rewarding!

    Date: Apr 29 2019
    Summary

    I love this system! It’s fantastic and makes me feel like I’m INVESTING my money spent on things (You get free items after spending a certain amount of money!). I find the system to be reasonable and WORTH it and I’ve already enjoyed many FREE items/meals/etc...with my purchases and birthdays by now!

    Positive

    Getting FREE items after making a certain number of purchases at my favorite places!

    Negative

    Having to spend up to $100 first before a free item is available.

    Read More...
  • Reviewer Name: Lucy S.
    Position: Cast member
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    five stars for fivestars!!

    Date: May 02 2019
    Summary

    fivestars is easy to use, and provides customers with an alternative to carrying around chunky wallets everywhere

    Positive

    quick, there is close to zero lag.

    accessible, rarely shut off/ out of service

    Negative

    I haven't used the software long enough to see any particular cons about it

    Read More...
  • Reviewer Name: Mike E.
    Position: Customer Support Supervisor
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    easy.

    Date: Apr 24 2019
    Summary

    it's a super easy way to earn rewards for stuff i was already doing anyway.

    Positive

    I love how easy fivestars is to use as a customer, and how many places there are for me to use it.

    Negative

    i'm not thrilled with the constant text messaging of offers, but i could opt out if i were that bothered by it.

    Read More...
  • Reviewer Name: Tracy C.
    Position: Homemaker
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing savings!

    Date: Apr 29 2019
    Summary

    This is an awesome app! I tell friends and family about it and highly recommend it. Thank you!

    Positive

    It is a great way to earn points toward free items at a great variety of businesses. The birthday deals are unbelievable! I also appreciate the random freebies that pop up throughout the year. I have discovered businesses that I wouldn't have found otherwise.

    Negative

    I have had no negative experiences, other than occasional lags on my previous phone (Galaxy S7). No problems on my Galaxy Note 8.

    Read More...
  • Reviewer Name: Rachel C.
    Position: Retired
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love it!

    Date: May 12 2019
    Summary

    Reward points add up quickly and it's free what more could You ask for?

    Positive

    Fivestars helps me keep track of my rewards points for various restaurants. Easy to use. I love it!

    Negative

    There isn't anything that I don't like about Fivestars. What can I say?

    Read More...
  • Reviewer Name: Donald S.
    Position: Retirement Education Development and Consulting
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I wish more retailers were using this

    Date: Apr 29 2019
    Summary

    A huge fan of having multiple spots in one account and the variety of ways in which I can earn points is fantastic.

    Positive

    Easy to use. Whether it is using my card or typing in my phone number the ease of use is unmatched. Being able to use the same rewards program at a variety of places is amazing.

    Negative

    Not more widespread. I wish more small businesses would adopt this product and let the app work for them.

    Read More...
  • Reviewer Name: Karie C.
    Position: Sr Compensation Analyst
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 5,000 - 9,999
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use!

    Date: May 03 2019
    Summary

    I like it and we really like Bibingers so I have been fortunate enough to accumulate a bunch of points so allow me to receive some nice benefits.

    Positive

    I like that I don't need a card and I can just supply my phone number to get my points.

    Negative

    I wish it was available at more vendors as I would love to be able to accumulate more points!!

    Read More...
  • Reviewer Name: Jalonick C.
    Position: U S army soldier
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Recommend this app

    Date: Apr 28 2019
    Summary

    Outstanding. .

    Positive

    Earning points towards free stuff. Finding nearby business that sells the same product or products of interest

    Negative

    None I can think of at the moment.

    Read More...
  • Reviewer Name: Cole S.
    Position: Business owner/ professional advertizer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Quick and efficient

    Date: Apr 24 2019
    Summary

    Quick and easy, super efficient and easy to put your information in to see your points

    Positive

    Accessibility and ease of use , plus the size of the actual machine makes it easy to see

    Negative

    N/a there are absolutely no cons to the system, wish itd be easier to change phone numbers

    Read More...
  • Reviewer Name: Julia L.
    Position: Student
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good loyalty program

    Date: May 01 2019
    Summary

    It is good to have the app. It is very user-friendly, have good deals in some stores. However, the business network has to be larger in order to have more businesses participate in the app.

    Positive

    It provides you rewards when your purchases are at a certain level.
    Points never expire.

    Negative

    Not many businesses participate or some do not actively promote the use of the app.

    Read More...
  • Reviewer Name: Maxime D.
    Position: High School Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestar’s Review

    Date: Apr 26 2019
    Summary

    I appreciate this feature because it gets me free rewards from the place I love but it has its flaws. Overall great though!

    Positive

    I like the rewards I gain from it. It also gives me incentive to come back to the restaurant to gain points.

    Negative

    I don’t like how you have to type in your number everytime, it should automatically add points when you put in your credit card. As well as it being on the slower side to gain points.

    Read More...
  • Reviewer Name: Steven M.
    Position: Driver
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The Devils in the details

    Date: Apr 27 2019
    Summary

    The overall experience that I have a Smallcakes Is above and beyond with customer service. Every hostess has a wonderful personality and cleanliness about the way they conduct their business.

    Positive

    Hello my name is Steven. I go to Smallcakes once in a while to pick up fresh cupcakes they are the most delicious moist tantalizing tasty cupcake with a variety of flavors that I have ever come up on. It seems as though every time I come in there the offers a free cupcakes always pops up my phone once I’ve left which in turn leads me to go back again and again find by me with all the different varieties and the specials I have no problem picking different types.

    Negative

    The only problem that I have is that my wife considers me the devil because once I come back from Smallcakes I normally get a half dozen and she said I shouldn’t bring those into the house because they’re irresistible. I don’t want to be considered the devil But those cupcakes are so tempting. Beware!!!!

    Read More...
  • Reviewer Name: Alicia M.
    Position: Teacher
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I like it

    Date: May 02 2019
    Summary

    I think this is a modern way to reward customers' loyalty. It's all digital - no punch cards to keep up with.

    Positive

    It's an easy program to use. I like the rewards. They have the device located at the register, so you see it before you check out.

    Negative

    I have no complaints. It's been a delightful experience.

    Read More...
  • Reviewer Name: Richard P.
    Position: TSO-Traditional Security Officer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Supporting Local Business and Reaping The Rewards!

    Date: Apr 29 2019
    Summary

    It is an excellent program and allows me to consider all my local, independently-owned business to take my business to before thinking of any other chain stores, restaurants or businesses. It has been an excellent relationship and I have never been disappointed: quite the contrary --- I have been surprised and pleased!

    Positive

    The process is so easy, often with the cashier or customer service person at each establishment reminding you to enter your phone number to be eligible for the instant rewards.

    Negative

    I love everything about it, no complaints whatsoever!

    Read More...