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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Stephanie V.
    Position: Homemaker
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
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    Ease Of Use
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    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love five star

    Date: Apr 28 2019
    Summary

    I always have a positive experience, the rewards I earn are quick. I love the text notifications.

    Positive

    I love this program, I save money everywhere I go. The movies tonight, jumpstreet tomorrow. When 8 buy kids clothes or thrifts store for my decorations....

    Negative

    I wish more places participated. I really have nothing bad to say. I have had only positive experiences so far. Wish there was an app to keep track ???

    Read More...
  • Reviewer Name: Sara F.
    Position: Student
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love it!

    Date: Apr 27 2019
    Summary

    Always great! Nothing is easier than Fivestar and saving money is the best!

    Positive

    I love seeing a Fivestar box when I go into an establishment! Its like an exciting little lottery win. I know I'll get personal service and I really enjoy seeing my points and rewards add up. I am more likely to give them repeat business when I see the box!

    Negative

    Nothing. The ease of access is great and I love finding new places through Fivestar.

    Read More...
  • Reviewer Name: Kanesha W.
    Position: CNA
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    An okay experience

    Date: Apr 26 2019
    Summary

    It was okay experience just need more people to be professional and courteous to the customers! Prices are okay but some are ridiculously high! Some staff are sweet and helpful but I still stop in this particular hair store for my convenience.

    Positive

    I like that the store is always clean and organized.. some staff are friendly but not all! Need more staff that’s helpful and smiling at the customers! Great prices on most products!

    Negative

    I don’t like that some of the employees don’t speak or acknowledge you when you walk in! They peek around and watch you instead of asking is there anything you need help! Makes you feel very uncomfortable! I’d rather drive back to Alabama and shop at my hometown hair store, never had these problems!

    Read More...
  • Reviewer Name: VIKKI S.
    Position: Graphic Designer
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to connect points

    Date: May 01 2019
    Summary

    Love this app. It's so easy to collect points to use later.

    Positive

    I don't have to scan the app or remember to use the app. Just enter my phone number at the counter and I get points!!!

    Negative

    No cons I can see yet. This app is simple and easy to use.

    Read More...
  • Reviewer Name: Gerald Y.
    Position: Project Advisor
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Sometimes No Credit

    Date: Apr 27 2019
    Summary

    The overall impression is easy to use but the down side is the delay or no credit given after a purchase.

    Positive

    The reward benefits are nice to redeem for food. I would prefer that the credit is instant so I can redeem them faster.

    Negative

    Sometimes I don’t get credit for purchasing a product. For example, the last two times I bought something at Ding Tea in Elk Grove, I did not receive credit even though I put my number in the keypad machine.

    Read More...
  • Reviewer Name: Mallory D.
    Position: Rn
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use

    Date: Apr 27 2019
    Summary

    Love it easy to use if ok with technology or ohones

    Positive

    Informs me when i have discounts and when they expire

    Negative

    Only con really is that it requires a smart phone to use

    Read More...
  • Reviewer Name: Ellen S.
    Position: Customer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love getting great deals

    Date: Apr 30 2019
    Summary

    Excellent.... glad it's offered. I am a more loyal customer. I will shop there before another store that doesn't offer Fivestars.

    Positive

    Love getting bonus deals and bonuses. Also like earning points for more deals and savings.

    Negative

    Nothing. Very easy to use. There is nothing wrong with it.

    Read More...
  • Reviewer Name: Marlene D.
    Position: Retired
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love love love Rolling Bagels

    Date: Apr 24 2019
    Summary

    Definitely a place you need to come to, you will not be sorry

    Positive

    We love Rolling Bagels. Always great food, salad bar and those that work there.

    We come at least once a week and the ladies are always ready with our food.

    If you’ve never tried this place out you really need to. A sunny and great place to come to.

    Negative

    Nothing everything is awesome. Always friendly, super fast and go out of their way to make sure you have the best service

    Read More...
  • Reviewer Name: Lichelle L.
    Position: Realtor
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I love saving!

    Date: May 01 2019
    Summary

    Quick and easy. It would be nice if there was a list to refer to to find more places.

    Positive

    This is a Convenient Way to save. I like the updates that I get with special sale.

    Negative

    I like everything about this app I just wish that it was in more places.

    Read More...
  • Reviewer Name: David C.
    Position: Lab manager
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good idea, could be better

    Date: May 02 2019
    Summary

    The idea is a good one, checking in for rewards, but it's not as easy to use as it should be.

    Positive

    Easy to check in, just input your phone number and that's it.

    Negative

    Sometimes hard to redeem rewards because the redemption interface isn't very good.

    Read More...
  • Reviewer Name: Claudia Z.
    Position: Maintenance supervisor
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great App

    Date: Apr 27 2019
    Summary

    My overall experience is great and I would love to see more stores using this app!

    Positive

    I love it because it gives me the opportunity to get points off my purchases at my favorite store. I also love how it gives the location and phone number of the store in the area using Five Stars

    Negative

    There is nothing that I don’t like about this app.

    Read More...
  • Reviewer Name: Ashley D.
    Position: Flight attendant
    Has used product for: Free Trial
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Usually it’s great

    Date: Apr 25 2019
    Summary

    Overall it’s good. But I don’t think I should have to voice what my reward is. It should just automatically apply

    Positive

    I like that I just have to put my phone number in and my rewards pop up. Also getting emails letting me know about current rewards is nice

    Negative

    When a reward comes up the cashier doesn’t ring it in. I put my number in and it came up at 20% off your purchase. I thought oh great. As soon as I left the store I looked at my receipt and the 20% off was not applied.

    Read More...
  • Reviewer Name: G A.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fun program

    Date: Apr 30 2019
    Summary

    It’s been a great experience I appreiacte it and it’s a lot of fun to use makes shopping more exciting

    Positive

    Cool rewards and simple to use
    Easy tone
    User friendly interface

    Negative

    Wish it was at more restaurants
    Not readily available
    No more applicable cons

    Read More...
  • Reviewer Name: Jane D.
    Position: President
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five Stars is a total win!!

    Date: Apr 26 2019
    Summary

    A repeat positive time! Whether 2 or 8 Crush Taco is the best!!

    Positive

    Crush Taco in Frisco Texas is outstanding.! What fun to have unique gourmet tacos, great service and support a local business. From the Baja tacos to Carmelized Cauliflower and Elotes, each menu item is five star quality. Gaining points with Fivestars is an extra positive.

    Negative

    Crush Taco is without flaw in food quality and service.

    Read More...
  • Reviewer Name: Natalie A.
    Position: Self Employeed
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I like Fivestars

    Date: Apr 25 2019
    Summary

    I like that it is discreet, I don't have to say my phone number out loud. Overall, it is easy and convenient.

    Positive

    Fivestars is easy and convenient. I like that I can enter my phone number without saying it out loud where anyone could hear it.

    Negative

    I have not had any issues using Fivestars. I simply shop at a store that using the program.

    Read More...
  • Reviewer Name: Melissa P.
    Position: Educator
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Kolache Shop!

    Date: Apr 28 2019
    Summary

    Superior service, affordable, and outstanding food. There is something for everyone!

    Positive

    This is my family's go-to place for kolaches. We pick some up every week. The staff is always friendly, the food is fresh, and the Fivestar rewards is the cherry on top! We love this place and after tasting many other kolaches, these are wTHE BEST!!!

    Negative

    Sometimes the line is really long, but it is worth the wait!

    Read More...
  • Reviewer Name: Zach A.
    Position: Msmager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome services

    Date: Apr 26 2019
    Summary

    Amazing, recommend people to sign up! It’s so easy and convenient for myself and others

    Positive

    The opportunity to be appreciated for being a loyal customer at my favorite restaurant

    Negative

    Non, can’t complaints ! Excellent services. Everything is 100% and would recommend to everyone

    Read More...
    1 user found this review useful.
  • Reviewer Name: Debra H.
    Position: Supervisor
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    fivestars

    Date: Apr 24 2019
    Summary

    love rewards program i frequent hillcrest weekly and some of the other sponsers

    Positive

    accumulating points for discounts on future purchases

    Negative

    nothing everything is easy to use im satisfied to the fullest

    Read More...
  • Reviewer Name: Nicole H.
    Position: Engineer
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Nic

    Date: Apr 25 2019
    Summary

    Great. My family and extended family goes there often

    Positive

    Good Prices. Good popcorn. Good movie selections. Ease of parking

    Negative

    Seats we're kind of lumpy, even after trying a few rows.

    Read More...
  • Reviewer Name: Angelica M.
    Position: Help Desk Representative
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five Stars Customer Loyalty Program

    Updated: May 22 2019
    Summary

    Great app, and loyalty program for businesses and their customers

    Positive

    Easy to use. I don't have to worry about forgetting losing or carrying a stamp card with me. App let's me know when I have accumulated a free item and also let's me know that the business is doing a promotion or added a bonus coupon etc.

    Negative

    I wish more businesses used the app. It would lighten the load in my wallet of all the Loyalty cards, stamp cards I have as well as it would be less of a worry if I lost or misplaced the stamp cards because I would just type in my phone number to record a visit/dollar amount spent.

    Read More...