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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Yvonne K.
    Position: N/a
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great program

    Date: May 01 2019
    Summary

    I'm very satisfied with the program
    Very efficient no issues

    Positive

    Great program. Very simple to use now. I'm very happy with it

    Negative

    No complaints or issues with fivestars
    Not applicable

    Read More...
  • Reviewer Name: Hannah A.
    Position: Admin assistant
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very convenient

    Date: Apr 29 2019
    Summary

    It’s easy, cuts down on handing out my email, and works at a lot of my favorite places. I would say that my experience with this service has been really positive!

    Positive

    It’s pretty cool that you are a rewards thing for many different places. It’s really convenient to only have to sign up for one thing instead of giving your email out to a bunch of different rewards programs. Now I only have to get emails from one rewards program and I like the deals you send me. I also like that it’s just something the store has face out, so you can just quickly enter your phone number and be done with that part of the transaction.

    Negative

    I haven’t been using the service long, but I like everything I’ve seen so far, so no cons, yet!

    Read More...
  • Reviewer Name: Serena H.
    Position: Assistant
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    a good program

    Date: May 02 2019
    Summary

    a good app wish there were more business that participated

    Positive

    I live the fivestart app i never had a problem and i like how it notifies me when i am close to a business that is participating

    Negative

    nothing really never had a problem and never was disappointing

    Read More...
  • Reviewer Name: Zoe N.
    Position: Pack leader
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use

    Date: May 01 2019
    Summary

    I really enjoy it. It’s quick and easy. It doesn’t pressure or bombard you.

    Positive

    I got a text which helps me to see coupons better. The deals are always good, and I can just link the coupon to my phone number so I don’t have to worry about it!

    Negative

    There’s nothing that I don’t like about this app but this thing makes me use 50 characters so ¯\_(ツ)_/¯

    Read More...
  • Reviewer Name: Alexandra S.
    Position: Real Estate agent
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great service

    Date: Apr 26 2019
    Summary

    I enjoy coming to Clean Eatz for lunch or to grab some to go meals. They always taste great and fresh! The points are a nice bonus!

    Positive

    Love the food at Clean Eatz. This app is great to keep track of the points I get!

    Negative

    No cons that I can think of. I enjoy everything about the app and it is very easy to use

    Read More...
  • Reviewer Name: Mallory O.
    Position: Gardener
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Pretty easy to use

    Date: Apr 27 2019
    Summary

    Good. I’m about 50/50 on the whole thing. I would recommend to someone

    Positive

    I like it because it is easy to use and gives local discounts.

    Negative

    I think there are too many push notifications. I would prefer less.

    Read More...
  • Reviewer Name: Nico W.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Comment of Fivestars

    Date: May 03 2019
    Summary

    My overall experience is good. It will be great if every restaurant participates in rewards program.

    Positive

    Getting rewards. Besides, many restaurants participate.

    Negative

    Some rewards are not attractive to me at all. But that’s fine.

    Read More...
  • Reviewer Name: Melissa W.
    Position: Homemaker
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love the program

    Date: Apr 29 2019
    Summary

    I usually only go into the store when five stars sends me deals I can't refuse! Without the deals, I most definitely wouldnt shop as much as I do!

    Positive

    Got 10 off $40 worth of baby clothes. It was such a great deal and I got over 10 outfits for my baby, and ended up only paying 30. I was very happy about it!

    Negative

    There is not much I don't like about it. I love how I get sent deal monthly. It does take a while to add up a bunch of points to use though. The actual deals are great though!

    Read More...
  • Reviewer Name: Kelsey T.
    Position: Na
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five Stars

    Date: Apr 27 2019
    Summary

    I am enjoying using fivestars. I wish there were more places that use fivestars for rewards so i could keep all rewards in one place.

    Positive

    That it is a reward system that give you points towards some type of discounts at each store.

    Negative

    That it takes so long to earn rewards at our favorite places.

    Read More...
  • Reviewer Name: Joe O.
    Position: Asm
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing

    Date: Apr 25 2019
    Summary

    Love this place and will continue to go back over and over

    Positive

    These folks are always awesome and full of help from the moment you walk in the door to after the sale

    Negative

    Everything was great and have nothing bad to say about it

    Read More...
  • Reviewer Name: Anthony S.
    Position: Chemist
    Has used product for: 2+ Years
    Uses the product: Yearly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestars

    Date: Apr 26 2019
    Summary

    Pretty good rewards system use it whenever I am shopping at a fivestars shop.

    Positive

    It provides an easy point system with great rewards.

    Negative

    There should be some type of gathering where vendors/store owners can display their goods. Also some business do not have a brickk and mortar shop so maybe an online system would be cool.

    Read More...
  • Reviewer Name: Jeffrey H.
    Position: AR Team Lead
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Helps me save and remember great places

    Date: Apr 28 2019
    Summary

    We always have a seamless transaction and the vendors are top notch

    Positive

    Iced for life is our favourite place! Just gives me one more excuse to stop in

    Negative

    Nothing. Nothing at all. As in I cannot think of anything

    Read More...
  • Reviewer Name: Jardin T.
    Position: Studio Manager
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Rewards Idea

    Date: Apr 28 2019
    Summary

    Great idea, encourages me to build loyalty to certain places, restaurants, shops, etc, and makes me feel like I'm always getting an awesome deal. Being able to be welcomed with my name is always a plus too!

    Positive

    Love that I get rewards based on places I've visited, and it encourages me to keep going back to build brand loyalty. I appreciate being able to feel excited to "win" something each time I use this program!

    Negative

    No cons about this, I think overall it's a great product and I wish more of my favorite places in town used this!

    Read More...
  • Reviewer Name: Adam C.
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good, but not great

    Date: May 02 2019
    Summary

    It's alright, but I wouldn't go out of my way to use it right now. It doesn't have enough function or purpose overall for daily use.

    Positive

    Not too hard to navigate, decent UX
    Simple design is easy on the eyes

    Negative

    UI wasn't super friendly - long loading times on phone from one button to the next
    The app doesn't serve much purpose overall - not much to do or need to go in so I become inactive and it is forgettable.

    Read More...
  • Reviewer Name: Martin H.
    Position: Security guard
    Has used product for: Free Trial
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best service in the area

    Date: Apr 26 2019
    Summary

    Great experience, would highly recommend to anyone looking for a smoke shop around this area

    Positive

    People are very friendly there and they're prices are the best in the area

    Negative

    I found nothing wrong with this smoke shop, everything is just right

    Read More...
  • Reviewer Name: Kathleen S.
    Position: Supervisor
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Points App.

    Date: May 01 2019
    Summary

    Easy to use.

    Positive

    We see our points as soon as we pay.

    Negative

    Not a lot of restaurants by using it.

    Read More...
  • Reviewer Name: Gail R.
    Position: Retired
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome Service

    Date: May 03 2019
    Summary

    It’s a great way to get free stuff in my community!

    Positive

    I love the simplicity of using your service! I also love getting stuff for free by accumulating points!

    Negative

    There’s nothing I don’t like about your service! It’s easy to use and also fun!

    Read More...
  • Reviewer Name: Aaron V.
    Position: Pharmacy Technician
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    An Awesome Loyalty program

    Date: Apr 24 2019
    Summary

    Cool point and reward based app. Needs to fully integrate Phone #, E-mail, Username, and password into the login or sign up page.

    Positive

    They have first time customer deals for all locations.
    It's easy to save offers and apply them in store.
    Makes it easier to save money and earn rewards.

    Negative

    Difficulty with logging in online with a password and username to join partnership program.

    Read More...
  • Reviewer Name: Chokolate E.
    Position: Owner/Operator/Co-founder
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The 5 Star Tea: According To Chokolate Expressions 🍫

    Date: Apr 27 2019
    Summary

    Overall I like any sort of discount I can get. So for now I'll get what I get and not have a fit *in my sun's former kindergarten teacher's voice*🤣

    Positive

    I like the ease of the app and how u just have to enter your number at the counter

    Negative

    Not enough businesses are registered THAT SHOULD BE. I also thought I could use this all throughout California but discovered otherwise when I was just in SoCal on April 24th

    Read More...
  • Reviewer Name: Kristen W.
    Position: Sales associate
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Made life better!

    Date: Apr 25 2019
    Summary

    Best app for saving money and food! My favorite things!!

    Positive

    I love Fivestars because of its easy to use design and also how it always notifies me about coupons and the rewards I earn!

    Negative

    If I could criticizes anything it’d be how much rewards you get per spending. Wish was more than a dollar a point, but that’s minor still love it !!

    Read More...