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What is Fivestars?

Are you looking for a more effective method to connect with your customers? Fivestars is currently utilized by more than 14,000 businesses to increase customer return rates by twofold through marketing tools that leverage text, email, and mobile applications. To help you enroll customers, we offer a complimentary Customer Touchscreen. Our AutoPilot feature, alongside Unlimited Promotions, ensures that you consistently remain top-of-mind for your customers by delivering the perfect offer at the ideal time. In addition, we furnish comprehensive reports that analyze your customers' spending habits and visit trends, enabling you to make informed decisions. This combination of features not only enhances customer engagement but also boosts your business's overall performance.

Pricing

Price Starts At:
$299 per month

Screenshots and Video

Company Facts

Company Name:
Fivestars Loyalty
Date Founded:
2011
Company Location:
United States
Company Website:
www.fivestars.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Fivestars Categories and Features

Loyalty Management Software

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
  • Reviewer Name: Tom A.
    Position: Not applicable
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My five stars review

    Date: Apr 29 2019
    Summary

    Overall, my experience has been nothing but pleasant. I really enjoy the point system with certain companies. Also going into stores with a fivestar database allows me to simply just give my phone number and then add points onto my account

    Positive

    Very clean and crisp way to access and gain points for various stores in my area.

    Negative

    I found no cons during my personal experiance of using fivestars.

    Read More...
  • Reviewer Name: Janelle K.
    Position: Customer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five-star is the way to go!!

    Date: Apr 24 2019
    Summary

    I would recommend to any business to install and start their five start experience today

    Positive

    I don't have to wait for someone to check me in or help in any way. I walk on put in my phone number and I can see that I'm checked in with my points value at that location. It's also an incentive to visit the places with five star because they offer you so many different levels of being able to redeem your points!

    Negative

    Nothing. It runs itself so unless it's down it works perfect

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  • Reviewer Name: Kiera N.
    Position: Server
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Support small business owners.

    Date: Apr 25 2019
    Summary

    This is a great app with lots of discounts . I'm excited for the ability to network within my communities small business and support it. Discounts are a great bonus

    Positive

    The title says it all, so vfb j appreciate the network and discounts.

    Negative

    Not enough businesses yet, but growing. It's starting to grow around my area so that's a plus.

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  • Reviewer Name: Ertell S.
    Position: Table Games Supervisor
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great food, staff are ayt

    Date: Apr 26 2019
    Summary

    Food is great but staff could be trained to be friendly.

    Positive

    The food are always great. Consistent umami. The Blackened Ramen is to die for!

    Negative

    The waiting area is outside, asked the hostess if she can switch on the heater and she told us to wait by Angels and hearts so we wont be freezing. She later sat the people after us because she said she called our name outside. Told her that she was the one that told us to wait over there. We ended up waiting extra time because of this. Server was a bit unfriendly. Not one smile. Not to mention we told them that its one of our friends birthday. He said that they dont do anything for birthdays. Atleast wish her a happy birthday, but nothing.

    Read More...
  • Reviewer Name: Benjamin V.
    Position: Construction supervisor
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Horrible rewards Juice Bar La fitness off firestone

    Updated: Apr 25 2019
    Summary

    I spend 15$ every visit which equates to ONLY one point for rewards only to get a measly small water bottle after spending hundreds of dollars . I feel this business is only there to take advantage of every person who stands at that register

    Positive

    Fivestar.

    Negative

    1 point per visit
    Crap reward options
    Spend hundreds of dollars for a water bottle
    40 cent charge on cards spendin over 10$ ( pretty much a slap to the face)

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  • Reviewer Name: Peggy H.
    Position: Bakery
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Nice place

    Date: Apr 27 2019
    Summary

    I like the people and the atmosphere .It is always clean and nice and the staff are always friendly and nice

    Positive

    The people who work there are very nice and they are always asking me if I need anything

    Negative

    Not winning much but otherwise there are no cons. I enjoy going there

    Read More...
  • Reviewer Name: Melissa A.
    Position: Photographer
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very cool rewards program

    Date: Apr 28 2019
    Summary

    I think this should definitely be the way of getting discounts coupons and rewards for stores all over the country!

    Positive

    Love the easy way to use it and check your points plus the options in each stablishment to get perks!

    Negative

    None that I can think of. I would maybe have the app have you log in once you go in the stablishment

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  • Reviewer Name: Antoinette H.
    Position: N/A
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love this Program

    Date: May 01 2019
    Summary

    Its a Great program to have.. Just for the places you shop at the most.. And just may open you up to a place you never thought about trying until now..

    Positive

    I Love about this program is I get discounts or free items.. That I shop at the most and I also get to try new places in my home town.. At a discount or most of the time free..

    Negative

    Cons about the program is. I've try to redeem items and I was told I was unable too.. It had been redeemed already..

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  • Reviewer Name: Ashley B.
    Position: Barista
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Online Rewards System

    Date: May 02 2019
    Summary

    Five Stars helps me redeem rewards from many local stores and its convenient to use since I just have to use my phone number to keep track of my rewards. The app makes it easy to see what rewards I have and how far away I am from another.

    Positive

    Easy to use, convenient, helps me keep track and organizes my rewards, don’t have to carry around a card every time I visit somewhere

    Negative

    Sometimes I get too many texts messages about offers but that’s more based on the store’s offers than the application.

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  • Reviewer Name: Michael R.
    Position: Retired
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five star rating for Five Star Software

    Date: Apr 30 2019
    Summary

    Very easy to use. Just enter your cell phone and it accumulates your purchases for you. Once you hit a promotion level, it suggests the discounts or let's you keep it accumulating. Discounts and offers for adjacent businesses are a big value as well

    Positive

    Easy to use and love the discounts. It is very rewarding since it accumulates your purchases for you and let's you select a discount or bank it for later.

    Negative

    Not everyone uses it but that is not really the software's fault. I wish more small businesses would use it

    Read More...
  • Reviewer Name: Shay L.
    Position: Csr
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five stars

    Date: Apr 30 2019
    Summary

    Overall i really like the product and think more companies should use it

    Positive

    I like how u can type the number in and everything just pops up about your account and its bright enough were u can see the screen

    Negative

    The timer before it blinks off should be a little longer. It will just cut off while im scrolling to see what coupons and reading.

    Read More...
  • Reviewer Name: Francis J.
    Position: It operations contract analyst
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestars rewards

    Date: Apr 26 2019
    Summary

    It's a painless way to get discounts on stuff I woyld buy anyway

    Positive

    It's very easy to use and results in an overall 10% savings at my Vape store (I get 10 bucks off a purchase if I have ten points and get a point for each dollar spent).

    Negative

    It would be great if it tracked fractional points, for example, if I make 2 separate 15 dollar purchases I only get 2 points, but if I make them together I get 3. It would be nice if I still got 3 with the 2 15 dollar purchases.

    Read More...
  • Reviewer Name: Selena P.
    Position: REALTOR
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fivestars

    Date: Apr 26 2019
    Summary

    Five Stars so far has been my favorite loyalty reward program (over punch cards, belly, etc) and I take full advantage of restaurants that use them (ie. if I see a special discount on a certain day, I try to go).

    Positive

    -no card to scan or carry
    -loyalty point that goes to freebies and discounts
    -available at many eateries around town
    -notification of promotions on my cell phone
    -point accumulation linked to telephone number (not to credit card)

    Negative

    -point accumulation requires phone number entry
    -dependent on hardware installation

    Read More...
  • Reviewer Name: Amanda B.
    Position: Mom
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Handy app

    Date: Apr 30 2019
    Summary

    I use it to see what rewards I have available at stores and it is easy!

    Positive

    I like that I can check my rewards at multiple stores in one place.

    Negative

    I don't like that the rewards screen isnt the home screen.

    Read More...
  • Reviewer Name: Johnnie D.
    Position: Barber
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good Business

    Date: Apr 25 2019
    Summary

    Overall I had nothing but a great experience dealing with Discount Beauty Supply

    Positive

    I like that they are friendly and knowledgeable about their products and I like the prices and wide selection of products.

    Negative

    There is nothing I can say bad about Discount Beauty Supply, I have found no fault so far

    Read More...
  • Reviewer Name: Keith L.
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Nest Cafe

    Date: Apr 25 2019
    Summary

    Fantastic! Great coffee, service and people! Very clean and friendly establishment that goes the extra mile for a fast casual cafe. Staff is always looking to make sure you have what you want/need.

    Positive

    Great coffee, service and people! Very clean and friendly establishment that goes the extra mile for a fast casual cafe. Staff is always looking to make sure you have what you want/need.

    Negative

    None. Great coffee, service and people! Staff is always looking to make sure you have what you want/need.

    Read More...
  • Reviewer Name: Monique R.
    Position: Stay at home mom
    Has used product for: Free Trial
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Using five stars

    Updated: Apr 26 2019
    Summary

    Five stars is such a great software. Anyone that can use it should!! It's very thought-out and makes shopping a breeze.

    Positive

    Well love that I always spend enough to get percentages off purchases. Love that if you don't need a bag it's an extra point, super handy. Collecting points is so easy.

    Negative

    That you can't just use the same points from all stores combined. I was told they were working in that so yay!!

    Read More...
  • Reviewer Name: Eric L.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use

    Date: Apr 26 2019
    Summary

    Excellent. It's easy to use and low maintenance. I don't think about it too often so rewards are a nice surprise.

    Positive

    Single design, either a card or phone number to use your account.

    Negative

    None come to mind. An app would be nice, maybe there is one, but I don't know about it.

    Read More...
  • Reviewer Name: Joanna A.
    Position: Student
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good reward system

    Date: Apr 26 2019
    Summary

    Pretty good reward system vs normal programs that retailers/restaurants offer and has great potential.

    Positive

    Many stores have it
    Get text rewards you can redeem
    Only need a phone number to sign up
    An app to track progress

    Negative

    I wish that the reward points can be one cumulative bank and not separate points for every restaurant. So you have to visit the same restaurant multiple times to unlock rewards.

    Read More...
  • Reviewer Name: Oleg H.
    Position: Auto Glass shop CSR
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing!

    Date: Apr 25 2019
    Summary

    Amazing system that works flawlessly. I can’t complain about any issues I’ve had thru the program. I’ve always had a good result from this and honestly it’s a great idea. More stores need this.

    Positive

    Fast, easy, convenient and reliable. I’ve never ran into an issue when earning points thru the service. It always feels good when the teller says you have points and you are awarded for the amount of purchases you have gone through.

    Negative

    I don’t see why this field needs a minimum of 50 characters to be honest. I haven’t had any negative experiences with this program.

    Read More...