Lightspeed Retail Reviews

My overall experience is this, AFTER you go through the migraine of setting this up it works great... until you need to change something or ask for help. the system works and is easy to train people on its simply the company that owns the software that is horrible and has no idea what customer service is.

The sale Screen and the Reporting is nice and thats about all I have to say about this system's "pros".

Customer Service has no idea how their software works and every time I message in the chatbox, call in, or email in I will always get different answers and some people will say we don't do that and some people will say "yes we do that" and then close you service ticket the next day. Pricing went up for both the plan and our CC rates after only 8 months even though we were told they would not hike up rates. decent software but a TERRIBLE team. also your "account manager" is a glorified salesman who does not actually help you with anything, I wanted to change my plan options around and I was told to just do it on the website.

Upon entering this review I noticed that ALL the positive reviews are from prior to 2023.

If it wasn't such a pain to switch POS systems and retrain staff I would have already switched to a competitor.

This system is relatively easy to use with some very nice features which is what made me choose them in the first place. It is an excellent system for helping with inventory management. The ecom side is also fairly easy to pick up and manage.

Be prepared to wait 45 mins to and hour on hold for customer service. Then get pawned off on your account manager. Its been 4 days since I emailed mine and nothing. Emailed again today and now she is out until Tuesday. Currently been waiting 55 mins and 12 seconds for customer service again.

This POS system is really simple to use, and very effective. I like the program interface, it works very well with the iPad we use it with. The best part is the customer service, they are readily available, and very knowledgeable. I would recommend this software for small businesses.

Easy to use.
Straightforward.
Excellent Customer service.
In app chat customer support option available.

Printer often disconnects and then does not automatically reconnect. Is an easy fix.

I would suggest the Lightspeed POS system to anyone who is in need of a POS system! You will be very satisfied with the ease of use of Lightspeed.

Lightspeed works effortlessly for us as a POS system. They integrate or play well with my suppliers, We are a bicycle shop and they seem to have been made fore bike shops. The service they provide is A1, quick, friendly and patient with me, even when I forget things.

Like all business owners - would like it to cost less of course.

I have been using it for 7 years and am very happy. Great bang for your buck. Customer service is receptive.

Very simple to use and train staff on. It's nice to be able to log in from anywhere and access it. :)

Not much to complain about. Could use a few tweaks here and there.

The user friendly back end and POS display are exceptional! Very easy to use, and very easy to keep updated!

The user friendly back end and POS display are exceptional! Very easy to use, and very easy to keep updated!

Some reporting could be more detailed. It's tough to track certain items.

BEST POS SOFTWARE AVAILABLE. Works seamlessly between brick and mortar business and online based sales, tracking inventory and sales.

The ease of getting help when needed. The support options are readily available and the response time is above average.

The reports section is not as customizable as I'd prefer.

Customer service is constantly checking for software bugs that affect its performance. Would recommend this software to other retailers.

Flexibility and ease of use. Responsive customer service. Basic software provides more-than-adequate reporting.

Internet based. Cannot record any sales without internet.

I am very happy with Lightspeed. It is easy for our staff to use when ringing through purchases as well as creating reports. We have been using it for over 5 years and find they are always improving it.

I like the ease of use with this system. I also like how they continue to improve and update it. We have our webstore through Lightspeed as well and it updates the inventory at time of purchase both for in store and online purchases. This prevents us from selling something online that we just sold the last one, in store.

Sometimes the wait times for support can be a bit long when I need to complete a transaction in that moment but it is great that you can get a live person on the phone to help you through.

Very user friendly. Quick responses from support. I would highly recommend this system for any business.

Very easy to use for our staff. The reporting side of things make it easy to manage inventory. The support staff is great to deal with.

We really haven't had any issues with this system.

Overall I've had a really great experience with Lightspeed and I would highly recommend it to any small business owner.

Great 24/7 support and real ease of use. The use interface is so easy that even people with minimum experience can learn to use it quickly.

The only negative for me has been the web design in the e-commerce platform, but I am not a programmer so that's to be expected.

Great product. Every problem I've had they have always been able to help solve the problems and do it with excellence.

User Friendly, Great Customer Service. We use this every day and its easy to use and the customer service people that answer your questions are great.

I don't like the price of the service charge for credit cards.

QUALITY!! Efficient and knowledgable. Kind and share their personality. They have more than once given suggestions for future trouble shooting or things to look out for. And even when it is human error they are kind and do not make me feel as though I am dumb.

Your representatives at Lightspeed are knowledgeable about your product. Helpful, kind, easy to understand, pleasant personalities. I have not had long waiting periods. I always get a call back when requested. And I have always in the 3 years we have used had my issue dealt within 30 minutes tops. Quick and knowledgeable.

That other companies do not have this quality of representatives. I just told the Verizon/Straight Talk Company that they need to contact you for advice as to how they can become better at Customer Service.

My overall experience has been top-notch. I couldn't imagine going back to the system I had previously! I love that I can see what's happening at my business from anywhere with an internet connection - even from my phone! I highly recommend Lightspeed to anyone who needs inventory management, etc. whether they are in a retail or restaurant environment!

I love having everything integrated: sales, inventory, employee hours, reporting, etc. Everything is at my fingertips from anywhere with internet! Lightspeed has outstanding customer service and was able to provide me with every piece of equipment necessary to transition my retail business from an old-school register to an iPad system that now tracks all inventory in real time!

There hasn't been anything negative, and I have been using this system for over five months now!

Great service no complaints. Friendly staff! Set up was easy and their offsite training worked. Very happy.

Very glad I made the switch to something so user friendly easy and helpful. I have no complaints!!!!

BOH is a beast but great once you learn it just take your time.

My experience has been excellent from day one. There were glitches to be worked out, and I was on a learning curve, but every customer service person that I have spoken to has been helpful and patient.

Lightspeed is very easy to use, which was an important factor when I chose it many years ago. I appreciate that it's cloud based, and I can access my dashboard from any device, and updates happen seamlessly.

Lightspeed no longer interfaces directly with the website platform that I use. This was not the case when I originally signed up, and now, several years later, I do indeed need to use a gateway between the two. I know Lightspeed offers their own platform, and I prefer to stay with my original.

We have thoroughly enjoyed this product and continuously learning how to strive for more by utilizing every component.

We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

We really don't have anything that we didn't like. If we saw a need for a quicker process, we submit our idea.

My overall experience has been great. From the onboarding to the system to just recently adding the credit card processing. Most everything is effortless.

Lightspeed is easy to use at our brick and mortar Rock and Garden center. The process of checking out customers is effortless for all computer levels. The customer service is always helpful when I need service.

The return menu is not as user friendly as other retail software I have used in the past. But we don't often do returns.

Easy to use, excellent 'help' section, customer service is top notch. Inventory and sales tracking have been helpful in placing orders and finding margin for items sold.

Easy to use, all staff were able to pick it up very quickly (ages 18-65). Love the inventory and sales tracking abilities.

Limited options for payment processing, inventory items can't go negative, stock is automatically added.

We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.