Lime Connect Reviews

We are currently in a test phase to provide a chat to our users and so far the experience during the onboarding was great.

Slick UI, highly customizable, good load and response times. flexible pricing packages and great support.

A bit on the expensive side although it is not that easy to comparable directly with the competition.

I'm still in the start-up phase of my business and haven't really chatted with customers yet, but my overall impression is good and everything I tested worked almost immediately. So far very satisfied with software and support.

The widget and chat box look good. I think it is very important that the dashboard where you set everything is well-arranged and clear.
Support is fast and clear, you get an almost immediate response.
No employees / programmers who act derogatory if you do not immediately understand certain things yourself.
No employees / programmers who act derogatory if you do not immediately understand certain things yourself.
The possibility for a sole proprietor / self-employed person to use a free one-agent version.

As a designer of printed circuit boards, among other things, I need the possibility to exchange files with customers. This is possible, but unfortunately the files are not scanned for viruses and malware, so it is very important to have good security software installed yourself!
No employees / programmers who act derogatory if you do not immediately understand certain things yourself.
The possibility for a sole proprietor / self-employed person to use a free one-agent version.
Some things are only adjustable in the most extensive and not cheap version.

It‘s a really good product, that I will use hopefully more! I also really like the design of Userlike.

Good overview, fast e-mails about new chat, fast connections to the contact person -> (customer on the website).

There are no cons, because I think there are all functions.

All in all, we can say that Userlike appeals to us the most of all platforms. We will also create more promotional material about Userlike.

We find the app very user-friendly and were able to create a professional company brochure with it. Highly recommended.

Unfortunately, SVG icons cannot be inserted in the standard version.

Great tool with a great UI. Easy to understand and to install on the website - very good. Plus: it is DSGVO konform

The interface and the free trial. I like to customize the messaging and the look of the chat button.

The costs for the big version is pretty huge for a small company with 10-20 employees.

Good product with a lot of features, the support is good and reactive.
The big features is missing is the mobile application.

It's an easy installation with full features.
You can use the free version to test and it's GDPR Compliant.

There is no mobile application, so the notifications are not easy to read if you are not in the office.

Userlike allows us to hear our customers concerns, solve problems, turn negativity into positivity and stay connected. It has allowed us to spend less time worrying about balancing the experiences of customers and more time engaging in fruitful interactions.

Userlike offers customers an easy experience. It automates customer communication and helps us get to know them and meet their needs. It reduces our time on the phone, sending e-mails and the cost of service.

I didn't experience any cons with Userlike. I found them to be free of flaws!

This was an incredibly easy app to use. I have a start-up so I was just looking for bare minimum features at little to no cost and this exceeded my expectations. A great product!

This product was super easy to install on my website. I found once installed, the product was also very user friendly.

There really isn't anything that comes to mind that is a negative about this product.

Quick communication, easy to use. Also the app is working.
Set up is very easy. So overall, it's perfect.

Everything is fantastic, probably the best chat plugin out there and I have tried several. Thanks for that.

Not sure what the cons are, haven't found anything yet.

I have been trying for 2 days to learn how to configure it and generate my first support page for my clients. I already succeeded but I still need to customize the settings.

- It is very configurable, sometimes too much.
- It is quick to set up but requires training.
- Works well in all browsers.

- There is no more startup-oriented plan.
- Trial days are very few.

In conclusion it is very complete, in which there are tutorial videos but I feel that there should be an easier way to learn how to use it. However, it is one of the most complex APIs on the market.

Very complex, the possibility of connecting an existing Bot seemed to me a very favorable point.
Another point in favor is the possibility of modifying the permissions according to the ranks, even creating new roles.

I really did not find a negative point against it, it is simply very complex but it meets all that is required.

Great and stylish tool to communicate with customers in a structured and modern way. Perfect for routing customer service inquiries directly to the appropriate department.

- simple and quick installation
- intuitive and pleasant communication for customers and customer service
- perfect solution for WhatsApp communication
- practical features like live translation and macros

- simple export of contacts in the standard package should be possible

JUST PERFECT, i haven't come across another live chat app better than Userlike, how to link WhatsApp and more just can task for more.

Its smooth and easy to apply on websites and it is easy to effect changes to it, customise colors and more.

Nothing really just feel 14 days could be longer lol.

Overall it is good.

It's easy to use.
Apparently if i write a review i can extend my trial, which is why I am writing this review.

Operator needs to use the website on desktop.
There's no mobile apps or anything to facilitate the process.

So far we have the widget customized and up and running. We especially enjoy that the conversations are saved and easily accessible within the widget.

Loving this app and it's wide array of features. Feature rich and scalable for startups. Highly recommend!

Nothing I don't like so far except maybe a $50 per month pricing plan for startups.

Very good. We are evaluating this product to roll out to multiple sites. The ability to install a trial version is a good idea.

Just testing at the moment, but so far the admin interface is very slick and easy to use. The tutorials and help guides are a nice touch.

I will be testing further to gain more experience, but no negatives so far.

Very helpful for our costumers, we would definitely recommend the usability and support of this product.

Easy to understand and to set up. The option of setups for your business like the display image or the color is great.

There are a lot of options to define the text, what is a little bit complicated to see what's really important our individual case.

A good, easy and save choice. I was really surprised how easy it was to setup an administrate Userlike. Our customers love also the chat system.

We went from another chat system cause of a data protection problem with the old one. Userlike is very good for german customers, because they respect all the rules.
The setup is really easy, also to setup WhatsApp business. If you have questions, you can chat with Userlike and they will help you.

The communication with Zendesk to forward tickets can be a bit better. If you forward a ticket automatically to Zendesk, the chat will be still open in Userlike and you have to close it in Userlike also, after you solve the ticket in Zendesk.

Highly recommend the company. The staff are very helpful and very knowledgable. Grateful to be working with a company like this.

Easy to use.
Great customer service.
Fantastic to have multiple channels.
Responsive Sales team who created a unique product.

Nothing at the moment. Very impressed so far. Pricing is top end but seems worth it.

Good. Perhaps there could be an option to add text to the button as there are users to whom it is not intuitive at all.

It is scalable. You can completely hide the button when offline. And I like the interface to other message apps.

Too many features but I understand there are power users who need them.