What is Nexivo?

Nexivo is a cutting-edge, cloud-native contact center platform created by Corecognitics, aimed at optimizing customer interactions across a multitude of channels including chat, voice, SMS, WhatsApp, and web interfaces. This advanced solution is powered by multilingual AI agents that adeptly manage inquiries, reservations, and call routing in more than 100 languages, all while seamlessly integrating with applications like WhatsApp and Microsoft Teams to reduce wait times and boost first-contact resolution rates. Its robust features encompass live call transfers, cloud-based dashboards, automatic transcriptions, and detailed analytics, all designed to enhance agent productivity and deliver a customized, scalable customer experience for both remote and in-office personnel. Furthermore, Nexivo's intuitive interface promotes effortless navigation, allowing agents to concentrate on providing outstanding service without being hindered by distractions. This focus on user experience not only improves operational efficiency but also fosters a more engaging and effective communication environment.

Pricing

Price Starts At:
$10/month

Integrations

No integrations listed.

Screenshots and Video

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Company Facts

Company Name:
Core Cognitics
Company Location:
United Kingdom
Company Website:
nexivo.corecognitics.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Nexivo Categories and Features

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis