NinjaOne Reviews

We have tried a few RMM in our time and landed with NinjaRMM. We have been very pleased with its performance, customization and branding.

- Automation on point
- Easily customized and maintained
- only RMM that has properly done patching for us
- Great branding/integrations

- Needs more community Scripts
- Would like it cheaper (doesnt everyone?)

Overall, Ninja has grown a lot with their features and support. The product is very scalable and offers easy deployment and management, even for large organizations with multiple locations across the USA. Overall, definitely worth the purchase and continued use!

We partnered with Ninja as we both are young companies, and the growth between the two and the integrations we have achieved are amazing.

The tool is very easy to use and gives our support team a wide variety of tools at their disposal.

Scripting and automation items are very easy to use and fairly comprehensive for the ease of use.

Reporting on devices for organizations are very straightforward and easily keeps our clients up to date on their hardware.

There is no dark mode, yet. But it is on the roadmap
The TeamViewer integration can be a bit wonky at times, but there is a feature we have yet to enable that will fix it so I can't really say it is a "con" per se, yet.

Have used quite a few different RMMs and between UI/UX and functionality, we decided to use Ninja. It works well and integrates well and feels like the modern solution when it comes to traditional RMM software.

It's all in the cloud online. You can create client accounts with restrictions, and also have Teamviewer access when needed.

It feels a bit restrictive at times. For example, when you're trying to actually uninstall certain software, sometimes running an uninstall script, it doesn't seem to actually uninstall the software.

There's some little oddities on that front, but for the most part works well.

Ninja is a great way for keeping tabs on many computers/servers across many organizations. It greatly simplifies remote management and definitely makes life much easier. Alerts are great for catching problems proactively, such as detecting SMART status of failing HDDs before they become a problem. End user integration makes allowing and securing remote access to PCs a breeze too.

Very easy to use
Alerts can help catch problems proactively
Multiple ways to access devices (TeamViewer, Splashtop, CLI)
Simple interface
Powerful scripting tools greatly simplify batch operations (and are great at the single device level too)
End user integration is awesome. Just make them a Ninja account, no more RDP!!

Some things are almost too simple, for example Cloudberry through Ninja is very barebones, could use some more in-depth options/details.

As an IT Director in a small company you’re always looking for tools that can help you do more for less. The IT department tends to be spread thin. It’s easy to miss things you should see. I was struggling to keep up when I found NinjaRMM over 3 years ago.

Installation was easy, the learning curve was short, and they continue to add features and make improvements.

NinjaRMM has given me better visibility of our entire installation. I’m spending less time than before and doing a better job. That’s the definition of improved efficiency.

NinjaRMM:
- Has a short learning curve to get started.

- Brings familiar tools and processes into one interface.

- Is flexible, every rule doesn’t apply to every machine you manage.

- Allows you to define groups of machines into categories that make sense to you.

- Warns you of potential problems that you previously may have not seen until it was too late.

- Has scheduling tools and scripts to automate many tasks.

- Offers remote capability to both help users and keep you out of the office late at night.

- Has been invaluable in helping us give our users remote access during COVID-19.

NinjaRMM still depends on some third-party tools that are not 100% under their control.

And, it has more features than I have time to learn. (Is that a pro or con?)

NinjaRMM is powerful remote management and monitoring tool. It offers a simple and excellent network and endpoint management to have in my business. It helps me to monitor the data in real-time.

It helps to monitor data very effectively. Fast, reliable and responsive RMM. Best automation option. Scheduled scan and tracking. Real-time monitoring of network data.

It worked great for me. Nothing to share about cons.

We had a little bit of a rocky start, there is a bit of a learning curve to set up and make sure you have it set up to your organization. Once you figure out what Ninja is capable of, and how you want to structure your organization(s), it becomes easier. Overtime, it becomes simplistic, and our users are grateful with how easy it is for us to remote to them to assist. We do not have to be in the office either, or use a VPN, being cloud accessible makes it easier for those of us who support the company as a whole.

It is easy to manage our systems on our network and assist everyone throughout the company. It is simple to manage and maintain, easy to deploy, and best of all, it is accessible for all staff from anywhere. Especially during this time of social distancing.

It does take a little bit to learn, but once the ball starts rolling, it doesn't stop. Take the time to learn it correctly.

Overall experience is excellent. The ease of finding and connecting to users that are having an issue alone makes Ninja great, but all of the other features like reporting and remote management make it a must-have. Highly recommended.

The best part about Ninja is how easy it is to find PCs and connect to them. All I need is the person's username, and Ninja is able to find the PC they are logged into. I can search across all of our clients simultaneously and it just finds the PCs, I click it, I connect through Teamviewer, and I can help the person. The alerts and dashboard overview of everything going on is also very helpful.

One-off support for a user that is not already on Ninja can be a bit challenging, but it's nothing we can't work around.

Overall, Ninja RMM offers 360 directional remote monitoring and management with great support. I can't say it's very easy to use but in terms of monitoring, it will do your job as expected.

The ability of monitoring endpoint and automation makes this tool an endless IT remote monitoring and management tool. There is a bit learning curve but not as compared to others. Robust assets tracking and reports are excellent.

There is a learning curve in this software. But overall it's an excellent RMM.

Compared to Kaseya, Datto, and Connectwise (the other solutions I've used) Ninja is the absolute no-brainer. No University study classes, no month long training and onboarding, no need to rely on a team of engineers to get it running. A few clicks and things just work. Not only do they work, the items you are looking for are well laid out and designed so its really easy to figure things out on the fly.

When I first started using Ninja, I shy'ed away from the search function. Took awhile to work that into my work flow. It has now become my source for everything. The responsiveness and completeness makes diving through menu structures pretty obsolete.

The integrations with 3rd party platforms all appear to be well designed and functional...as long as Teamviewer stops making major changes...the integrations are also fully complete, compared to other solutions I've worked with which take an enormous effort to set up and usually end up only half implemented.

Canned reports are useful and fairly comprehensive, but I find that I usually end up using the search function with filters for most reporting needs (very easy to do). Could possibly use a little more robustness in this category, but overall they function well and are very easy to use.

Ninja does not yet do all of the things the major players in the field do, but they do the core RMM functions better than anyone else. Its fast, responsive, intuitive, and just plain easy to use.

Quick and easy to set up with no instruction or training
Unmatched Search functionality
Simple integration interface
Simple and easy to use policy interface (but powerful)
Well thought out and executed integration
Navigation is very easy and responsive
NMS Tests allows us to completely retire other alerting systems
It just works, and works well
If you are lucky enough to get Nicole as your rep, then you're golden.

Reports have come a long way, and are good, but not yet great
Alerting is good, but not very granular

Nothing bad to say about this company. I am not going anywhere anytime soon. I am very pleased overall.

The pricepoint is exactly where we need it to be. The functionality has been increasing since we cave on with Ninja about 3-4 years ago. They have really done a killer job of expanding the set of tools and integrations to support virtually everything we need to do.

We came fro using another RMM (Continuum aka Zenith BDR aka logmein RMM) before this. The installer was nearly 500MB download. This product is VERY lightweight by comparison. Weighing in at 20MB

Another thing I like is the remote access redundancy. This was the first RMM we worked with which by default had TWO remote access tools. This really comes in handy.

Really nothing. Everything from product to support is excellent.

If you're looking for a great way to manage your IT environment, I couldn't recommend NINJA more. This even streamlines the ability to connect remotely to your servers right in the control panel.

The dashboard is simple and intuitive. I can quickly assess any issues I'm experiencing in any of the 5 school districts that I currently have Ninja installed at.

I love everything about this product. I have encountered no issues at all, from setup through the end user experience.

Ninja proves its value with personable account reps, extremely fast response from technical support, and the passion to improve their platform using feedback from their customers.

We have been using Ninja RMM over a year now and our team loves it! Having the ability to see our entire client base in one single dashboard improves our value to customers and brings us to a higher level of support. Ninja has allowed us to gain valuable insight into client networks and gives us the essential info while providing support to our clients. The main features of Ninja allow us to fully manage AV, patch management, and remote access in a very secure and controlled environment across all clients.

I don’t really have any cons for our experience with Ninja since most bugs we experience are related to integrations with software such as TeamViewer. This is more of a TeamViewer issue that Ninja is left dealing with but they have made many improvements over the last few months so our TV experience has vastly improved and we have little to no issues now.

Overall, Ninja RMM is a versatile tool to remotely monitor and manage the entire IT facility. I liked its streamlined interface and functions of remote monitoring. it was a great experience using this.

Ninja RMM makes monitoring more convenient and in realtime. Its interface is streamlined and makes visualization of the entire IT facility easy. I liked that being able to get full security alert and automation. The setup process was a breeze.

Nothing so far in my or my team's usage for remote monitoring.

I’m very happy with Ninja. Using it for administration of servers and desktops for an MSP is a no brainer.

Ninja has an extremely easy UI and is very logical. It has been reliable and regularly updates with feature additions. Their support has been on point.

When you’re in a device there isn’t a back button or window close to go back to the organization. You have to click the back button on your browser which is blah. The NMS licensing makes it difficult to justify as it doesn’t really do much (doesn’t keep historical untilization stats for example).

As I mentioned in the title, NinjaRMM has simply transformed that way that I work. No machines get neglected because I can see them all from Ninja. How many machines are STILL not upgraded to Windows 10? How many machines have less than 15% free space? What machines are needing updates? Give me 30 seconds and I'll email you a list. From my desk in my office. Or from my couch at home. Or wherever I happen to be. If you're a small service oriented support company, do yourself a favor with NinjaRMM.

TeamViewer integration makes remote fixes incredibly easy. Proactive monitoring keeps me ahead of problems. Fewer surprises mean fewer urgent calls rearranging my day. Ninja keep my clients organized and easy to access from one central place. So much information all at my fingertips, with an easy to install client-side program.

There were a few growing pains early on, but the Ninja team has stepped up and owned the problems every time. Things are considerably smoother these days. Everybody has trouble from time to time, but how they are handled reveals the character of a company. I'm glad to partner with Ninja. My only complaint, and this is just an issue of maturing, is that there aren't more integrations available. Well, I mean to be frank, not the ones I personally want. And more appear over time, so I'm not without hope in that category.

We love the software and use it daily! It has really been able to enhance our recurring income for our shop as well as give our customers peace of mind that they have someone watching over their computers daily.

Super easy to use even for a beginner.
Light weight on a computer system.
Text Alerts!
Does have an app which is really nice.
Cheap in price as well as quality.
Price

I haven't come across any major cons at the moment. The company crushes any bugs that come along pretty fast and releases regular updates.

If you're searching for Remote monitoring management, NinjaRMM is the best option to select. With NinjaRMM we can easily monitor IT and perform customer support. It's a very vital tool for businesses to have this RMM.

With NinjaRMM now we can monitor and perform customer support using its super powerful features. It helps to work at full strength even in a low workforce. Its UX is undoubtedly the best in the RMM tool.

No cons. I will update review if I face any in the future.

Never had a better experience with a third-party MSP software company. We've used the blue logo guys, the orange guys and others. If you're looking for all of your normal RMM services at a price that's competitive with every other solution that we've looked at. But then there's the support. Our account manager pokes at our service manager just to check and see if we're happy with service. This is a nice, personal touch that's lacking in the tech field, today.

For the last few years, our company has been using Ninja as the proactive solution before customers ever discover that they have a problem! I particularly like the NMS feature as it helps me monitor our business accounts that use our hosting services. I also handle the scripting for our RMM products and so far, Ninja has had the most improvement in library and community scripts that we've found.

I wasn't a huge fan of the reporting, which has recently been roadmapped for huge changes. It was a bit lackluster and as company accounts manager, I needed reports to show to the customers as "proof of concept" for having RMM services.

Amazing!!!! I would recommend this RMM to anyone!!!!!! It's a super powerful tool and simple to use.

I like how fast the tool searches and the end user sharing. Our Rep is also amazing! Nothing bad!!!!

The file explorer, Wish I could download folders?