NinjaOne Reviews

Like most MSP's I have struggled to find something that is cost effective and works. I have been through the nightmare of Connect-Wise and regret that decision every day! Ninja was a great choice for us and is getting better daily.

The ease of setup and installation for policies and deployment are beyond easy. Pricing is very competitive and Sales & Tech are always available.
The list of Integrations available is growing to support the needs of MSP's such as myself.

Navigation can use a little tweaking but nothing that I would normally complain about, however I had to put something in this block.

Since we deployed this solution we have been rewarded with more free time, as we can push out and handle updates, find computers that alert, and use the Team Viewer integrations more speedily and with greater dependability.

It brings together an awful lot of (but not everything) into one site that I can use to manage hundreds of machines, including the remote control portions, software lists, asset lists, and security status and alerting.

Our chosen AV software (WebRoot) is not integrated into the website, otherwise I'd give 5 stars, as well as a few UI/UX items that are not totally intuitive.

Overall, Ninja has definitely improved productivity and response time. Being able to be alerted of when a server or organization has gone offline, before the client even calls. The constant improvements and fixes keep polishing Ninja to be an even better RMM Solution.

Information and Alerts are very informative in most cases.
Integration with third party software.
Ability to Run and Access Command prompt and windows services with out interfering with the user.
Remotely able to run scripts and restarts services from the mobile app.
Has a mobile app to allow to quickly check status of Servers and Users, while also able to run scripts directly through the app.
When support is needed, their assistance is very helpful.

Integration with TeamViewer at times was choppy, but on TeamViewer side was normally the cause.
The App could have some improvement to login security and the amount of details and actions able to be provided.

Recommended x5. If you believe in quality, efficiency, and reliability. This is the RMM software to use. I've grown from IT break-and-fix to a full MSP service provider using Ninja and after testing all the competition RMM, I would pick Ninja in a heartbeat.

User experience is well-thought-out; it beats down the major competition. Someone with the least IT knowledge can start using this tool in no time.
Very reliable when it comes to IT automation and tasks
Useful mobile app for techs on the go and quick access to details.
Awesome customer services email and phones.

They're a new full RMM software provider, and they've added great features in the past year to their system compared to a competition that already has many functionalities because they've in the game longer. It can be both advantageous or disadvantageous with the competition because more features don't necessarily mean efficiency and ease of use. We've been fine without them and found ways to run our business while they grow to full-blown MSP software.

NinjaRMM has become MY essential business. They help me run my business. I see them as a hub for many IT support tools and software by gracefully integrating them together. The foundation of this technical experience are the great people behind the design that take my job as serious as I do. Bottom line: I FEEL supported by anyone I work with at NinjaRMM. That is priceless. My IT business is 10 years old and NinjaRMM is my 5th and final RMM. I have been benefiting from a partnership with them for 5 years now. Kudos to the team at NinjaRMM!

All tools included are practical to the management of my customers and their computer endpoints: no distractions or hard-to-find information. Excellent technical support. NinjaRMM stays on top of the ever-changing software world in all of their integrations.

Well - no software is perfect. If they were I could not afford them;)

All-in-all, Ninja is a great platform. My staff and I use it all day, every day to manage our 400ish computers and servers, and love the end-user access recently added. Integrations are available and slick, and the price is right for us.

- TeamViewer and Splashtop integration
- Webroot integration
- Patch management, policies, scripting and automation tools
- Mobile app
- Ease of use
- PSA integrations

- Reporting could use some maturation
- Would like to see more vendors available for integrations (Sophos, Huntress, more PSA options, etc.)
- Some quality of life fixes would be nice. Having to hit "save" on one screen before editing options on another; snap back to organization after device deletion instead of going to "all devices" page; more/better navigation options in general

Ninja RMM is a functional and incredible RMM software. The design and its services are easy to adopt. Overall, Ninja RMM is a significant tool for endpoint management.

The dashboard is consists of different managing and security data to monitor and manage from the same place. The user experience design is just awesome. The issue alert is a great addition to its functionality.

The implementation process was time taking. No other cons.

The title is not a lie, even if the cake is.. I love NinjaRMM, it has streamlined so much of our work and the integration has been incredibly smooth. When we have needed to contact support they have been helpful and prompt. They really listen to each customer's input and we have already seen improvements to the product as a whole with questions we had when just looking to switch. I can't comment on pricing exactly as that's not my area though compared to our previous service I know we get more bang for the buck with Ninja.

The software is easy to use, easy to configure, setting up new clients and even access for those clients is very straight forward. The basic dashboard is clean and concise, great logging to track/review changes, access logs, etc. They have a ton of options and are adding more. With the increase in work-from-home for all our SMB clients it has been a lifesaver. Multiple options for AV and Remote Access software are great.

Clearing alerts for clients who haven't started their machines for a long time can be difficult.

I've been using NinjaRMM for 8+ months at my job and I couldn't imagine my job without it! It makes remotely managing client machines simple and intuitive.

UI, convenience, 2FA, dynamic information, system monitoring, software integration, filtering options that are completely custom to narrow down search results for machines.

Truly, I cannot think of any cons with this software.

Ninja is super easy to learn and allowed me to hit the ground running. It really makes it easier and faster to manage and react.

Management of Windows Update easily, fast deployment of scripts, proactive responses to thresholds, remote access... Ninja allows me to get a grip on the networks I support and react quickly.

Some of the scheduling options can be more flexible.

Switched from a competitor a few months ago and they exceeded my expectations. All of the promises made during the initial kickoff call were delivered.

Exciting feature road-map, diverse integrations, 2FA, useful power-user and end-user tools, and excellent support.

Native control of Bitdefender for Mac, Bitlocker integration, Linux support, and HyperV integration are all still a work in progress. These are listed as in development, so they shouldn't be a problem for too much longer.

Ninja is great for remote access, troubleshooting, and fixing issues fast. Made our help desk process much more fluid.

Ninja makes remote access easy and secure forget about vpn, blah blah just install ninja and use TeamViewer. If that doesn’t work (unusual) spin up a Remote Desktop session that’s secured.

Monitor all the disk usage, memory, etc of all your devices with the ability to remote file transfer, reset services, etc.

Can be a little clunky, especially the need to use the back button in the browser which feels kind of dated.

NMS licensing is expensive for what you get. I thought it was based on NMS installs but turns out it is per device not per listener.

NinjaRMM has been a great fit for us.
Features get added quickly and they really do listen to the needs of their MSPs. Our rep Nicole has been awesome at making us feel like part of the Ninja family,

Software is very intuitive.
New features get released often.
Real time file explorer, task manager and registry editor are amazing.

We've been using Ninja for years and any cons we had were addressed in new releases.

This is not just a software for MSPs. Ninja is always looking to improve and add new features. Tech support is fast and they keep you updated with important notifications at the top of your site until you dismiss it.

Allows you to bundle machine stats, remote management, backup, and endpoint security if you choose to along with a few other integrations. Being able to control machine updates by custom group is great if you don't have SCCM or WSUS. Usability is easy with limited training so you are quick to get going. Having the capability of remote cmd and registry is nice.

Nothing really that I don't like. TeamViewer had an issue but that wasn't really on Ninja and it was resolved in a timely manor.

Again, I couldn't imagine where we would be without this product. I cannot recommend it highly enough.

Due to COVID-19, 99% of our customers and support were pushed remotely. I'm not sure how we would have functioned without this product. The users were able to complete their jobs from home and we could facilitate that transition seamlessly.

During normal operations, our ability to proactively monitor client devices and catch potential issues before they turn into angry phone calls has been outstanding.

I'm hopeful that Ninja's homegrown backup solution is a solid replacement for Cloudberry. We have had mixed results with the latter product and I've got my fingers crossed that we can move our clients to Ninja backups!

Perfect for Novice Techs new to the RMM world. Makes diagnostics easy for Windows and Mac devices.
Scripting is perfect.

Easy to learn quickly
Deploying new Endpoints is as easy as running a .MSI file
BitDefender integration with WebGUI is fantastic
Remote Task Manager makes "my pc is slow" diagnostics easy
Remote File Explorer makes moving files in the background so so easy
Scripting works PERFECTLY! This is the key right here.

BitDefender integration for Mac is a little rough but they're working on it still. It has been getting consistently better though.

We will totally recommend NinjaRMM, If You are on the IT business you need a platform that is reliable and a good support that backs you off, with Ninja you have both.

I think support is key, and that's what We experienced so far, great support, Every time that we called, we know that we will be getting a solution ASAP.

Sometimes the portal is a little bit confusing, but don't take me wrong, they are constantly improving that.

Ninja RMM hits the sweet spot of being easy to configure and use while being fairly priced. We could not be happier with our selection of NinjaRMM.

Having been a SolarWinds RMM (tired platform) and Continuum RMM (too expensive) customer in the past, we are thrilled with our migration to NinjaRMM! The platform simply just works! We love the ease of navigation through the portal and alerting, patching, and remote access are simple to configure and use. Highly recommended.

Although a necessary evil these days, the additional prompts to enter a 2FA code when adding a new user or making a minor configuration change are cumbersome since we already had been authenticated with 2FA when logging in.

Overall its a great experience. The pros far outweigh the bad. I really like the ability to deploy software from the portal. Also, being able to diagnose PC's without having to disrupt users makes our team look great to our clients.

It has many features in one spot to help me manage my users PCs. The ability to see performance, files, programs, etc all in one spot is extremely efficient.

It can be very buggy at times. Remote access fails probably 1 time a day where I need to ask a user to reboot.

Overall I really do love the product. I can't give a full 5/5 stars because of the issue with TeamViewer not always connecting on the first attempt. Aside from that, this product has really saved me time and effort over and over again through my everyday work routine, and we have been suggesting to every one of our clients to join us in using NinjaRMM.

I love you much easier this makes my job. I have 1 central location to manage all client devices, and with email notifications for so many customizable alerts we can be as proactive as possible with our IT support.

TeamViewer has issues sometimes. It doesn't always open even if the service is running on the remote PC. Sometimes a simple restart of the service fixes it, but sometimes we just have to wait a little bit.