What is Spearline?

Effectively evaluate and manage essential elements of any communication channel by leveraging a wide array of devices from almost any location globally, all from the comfort of your desk. This essential assessment serves as the cornerstone of the testing framework we provide for our clients. It enables the recreation of a customer's call while producing impartial evaluations of audio quality. Latency is defined as the interval between when you speak and when your voice is heard by the other party. This capability allows for the simulation of conference calls, ensuring that all associated features are thoroughly tested. Additionally, it integrates your customer's network into the assessment process, providing a comprehensive view. Assess the performance of both your own and external contact centers. Before dispatching an SMS to your clients, verify its successful delivery. Gain insights into how quickly your customers' calls are answered and implement proactive strategies if any delays are identified. Furthermore, make certain that interactions involving touch tone (DTMF) responses are smooth and efficient, ultimately enhancing your customers’ communication experiences and satisfaction. This holistic approach not only boosts operational efficiency but also fosters stronger relationships with clients.

Integrations

Offers API?:
Yes, Spearline provides an API
No integrations listed.

Screenshots and Video

Company Facts

Company Name:
Spearline
Date Founded:
2003
Company Location:
Ireland
Company Website:
www.spearline.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Spearline Categories and Features

Vendor Management Software

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

UX Software

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Business Intelligence Software

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics