Top TD/OMS Alternatives

If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.

JDisc Discovery serves as a robust solution for IT asset management and network discovery, offering organizations valuable, real-time visibility into their complete IT landscape. By conducting automated network scans, it efficiently detects and organizes a variety of devices, which ranges from physical servers and workstations to virtual machines and network appliances, thus providing users with a comprehensive asset inventory. The tool meticulously gathers crucial information, encompassing hardware specifications, installed software, system configurations, and the interrelationships among devices, ensuring thorough documentation of the IT environment. One of the standout features of JDisc Discovery is its agentless design. Instead of requiring software installation on each device, it utilizes multiple protocols such as SNMP, SSH, and WMI to collect data, facilitating rapid deployment and ensuring compatibility across an array of operating systems, including Windows, Linux, and Unix. This adaptability makes it particularly well-suited for varied and evolving IT infrastructures, allowing for effective and unobtrusive data acquisition. Additionally, its user-friendly interface enhances the overall management experience, empowering IT teams to make informed decisions based on accurate and up-to-date information.

Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.

Canfigure is an adaptable software platform designed to automate various business processes and workflows efficiently. Its pre-designed modules encompass Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management, and Test Validation, allowing for a flexible combination of modules tailored to meet specific organizational needs. Our expertise lies in transitioning businesses from reliance on Excel spreadsheets or outdated legacy systems for managing essential data to a unified, user-friendly, and economical solution that empowers you to take charge of your information. Additionally, Canfigure offers distinctive customization features that enable administrators to make system adjustments independently, eliminating the need for vendor assistance and minimizing ongoing costs. This unique capability not only enhances operational efficiency but also fosters a more agile response to changing business requirements.

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

VIRIMA is a cloud-based software platform that offers automated solutions for IT Asset Management, IT Service Management (ITSM), and IT Operations Management (ITOM). Its user-friendly interface and cost-effective deployment make it accessible for various organizations. By utilizing advanced infrastructure discovery and visualization features, VIRIMA connects business processes with the technology and services that support them. The unique automation features of the VIRIMA CMDB empower IT companies, regardless of their size, by enhancing their insight, control, and overall value. As a result, these organizations can effectively navigate the complexities and challenges posed by today’s ever-evolving and distributed IT environments. This comprehensive approach not only streamlines operations but also strengthens security measures across the IT landscape.

QHSE, constructed and managed directly on the Salesforce platform, is recognized as the rapidly expanding Enterprise Quality, Health, and Safety Management System. By integrating EQMS with EHS, Unified QHSE solutions assist businesses of varying sizes in providing safe and sustainable products and services while maintaining high quality standards. These solutions effectively minimize risks and inefficiencies, safeguarding not only the customers and employees but also the integrity of the brand itself. As a result, organizations can operate more seamlessly and confidently in today's competitive market.

OMNITRACKER offers the ability to modify processes so they align perfectly with your organizational requirements. Its distinctive module and application architecture, coupled with numerous ready-to-use solutions, simplify the implementation process. Users can effortlessly adjust functionalities to suit their preferences or design their own workflows. The multi-client architecture of OMNITRACKER provides limitless scalability options. With its straightforward maintenance, regular updates, and appealing licensing structure, it ensures a rapid return on investment. Our solution for IT Service Management (ITSM) is not only scalable and efficient but also aligns with the latest ITIL standards while integrating seamlessly with other supportive processes. It assists in every phase of a project, enhancing both planning and management capabilities. Additionally, it can be integrated with other applications for enhanced functionality. Furthermore, the application allows users to monitor all aspects of sales projects, guiding them from initial lead generation to the successful conclusion of each project. This comprehensive approach ensures that all project stages are effectively managed and tracked.

KACE serves as an all-in-one endpoint management solution that provides centralized control over IT systems throughout the organization. It is designed to streamline the entire process from the initial setup to continuous upkeep, effectively addressing all endpoint security and deployment requirements. By utilizing a unified inventory database, KACE enables businesses to swiftly deploy, oversee, and manage their devices, which significantly enhances device security through immediate hardware and software identification, patch management, compliance tracking, and real-time monitoring of mobile endpoints. Furthermore, KACE simplifies the complexities of maintaining device security and compliance, allowing organizations to focus on their core activities without worrying about endpoint vulnerabilities.

Seerene’s Digital Engineering Platform provides sophisticated software analytics and process mining functionalities that analyze and visualize the software development processes within your organization. By pinpointing areas of inefficiency, this platform transforms your business into a more streamlined operation, facilitating software delivery that is not only swift and high-quality but also economical. It empowers leaders with vital insights needed to guide their teams toward achieving exceptional software standards. The platform is capable of identifying code segments that are likely to harbor defects, which can hinder developer productivity, while also recognizing high-performing teams so that their successful practices can be implemented throughout the organization. Furthermore, it assesses potential defect threats in release candidates by meticulously reviewing code, pinpointing development hotspots, and evaluating testing strategies. It also reveals areas where there is a mismatch between the effort expended by developers and the value produced for users, along with identifying code that remains unused by end-users, leading to unnecessary maintenance costs. In essence, Seerene not only helps organizations enhance their software development lifecycle but also significantly boosts overall productivity and effectiveness across teams. This comprehensive approach ensures that companies remain competitive and adaptive in a fast-paced technological landscape.

Xurrent offers enterprise service management (ESM) solutions that facilitate smooth collaboration among internal departments and external service providers. As the only ESM platform that effectively connects various internal teams such as IT, HR, and Facilities, along with managed service providers that handle certain services, Xurrent stands out in the market. It not only adheres to ITIL processes but also incorporates fully integrated features for knowledge management, project oversight, and time tracking. Additionally, Xurrent functions as a self-service application enabling employees to seek assistance whenever required. Moreover, it extends its capabilities to support Service Integration and Management (SIAM) alongside its IT service management (ITSM) and ESM functions, aligning with ITIL, Knowledge-Centered Service (KCS), and other best practices. This comprehensive management framework is becoming increasingly vital as organizations increasingly rely on a variety of external providers. By ensuring robust inter-departmental and external collaboration, Xurrent positions itself as a crucial tool for modern enterprises navigating complex service landscapes.

Ensure the delivery of reliable IT services while boosting team productivity through optimized experiences. Speed up the resolution of issues and encourage innovation by harnessing the capabilities of AI and machine learning, all conveniently available through a unified cloud platform designed for user-friendliness. Streamline your IT environment by consolidating services and tools, bringing together the essential applications needed for advanced IT experiences. Take advantage of automation to oversee vital processes via the Now Platform, which acts as a centralized hub for all organizational activities. Free your IT personnel from monotonous tasks and enhance overall efficiency. Tap into AI-driven analytics to quickly pinpoint, track, and resolve incidents, while virtual agents using natural language provide instant solutions for repetitive service requests. The IT Service Management (ITSM) framework is equipped with powerful features to optimize processes, improve user satisfaction, and create new value through innovative approaches. By embracing this cohesive platform, organizations can not only achieve higher efficiency but also gain a strategic edge in a fast-changing digital environment. This transformative process ultimately empowers businesses to stay ahead of the competition while adapting to new technological advancements seamlessly.

Our AI-driven assistant can be tailored to fit the specific needs of your business. It ensures that your team has support available 24/7, enhancing accessibility for staff members. Atomicwork caters to various teams that interact with your employees and effectively dismantles organizational barriers. By automating up to 80% of manual workflows typically managed by your IT department, Atomicwork significantly minimizes workplace distractions for your employees. This innovative solution liberates your HR department from operational chaos, enabling them to become strategic allies in enhancing employee value throughout their journey, from onboarding to offboarding. Furthermore, Atomicwork empowers your finance teams to deliver consistent support to employees while keeping them aligned with best practices, compliance standards, and external obligations. It streamlines employee requests, directs them to the right expert, and fosters collaboration to ensure they are addressed efficiently. With Atomicwork, your organization can achieve a more cohesive and productive work environment.

Alloy Navigator is a comprehensive solution for IT Service and Asset Management that offers innovative answers to your toughest IT challenges. With its robust workflow automation capabilities, Navigator seamlessly establishes significant connections between the essential data points. This platform encompasses a wide range of IT fields, such as Inventory Management, Knowledge Base Management, Help Desk support, and adheres to ITIL standards for Change and Configuration Management. It proves to be the perfect choice for businesses of all sizes seeking to enhance their operational efficiency, ensuring that they can streamline their processes effectively. Additionally, the user-friendly interface of Alloy Navigator allows teams to adapt quickly and optimize their workflows, ultimately leading to improved service delivery and customer satisfaction.

You have the freedom to customize how TOPdesk operates according to your needs. Whether you want to handle incoming tickets or work alongside various service teams through a single platform, TOPdesk offers the tools to accommodate any organization, including ITSM, CAFM, and ESM. Our software is designed to enhance your customer support efforts, transcending the traditional boundaries of a service management tool. Since our inception in 1993, we have been dedicated to aiding organizations globally in enhancing their service delivery standards. Our commitment to your success is evident in our high customer satisfaction ratings. We are devoted to assisting you at every stage of your journey. By utilizing TOPdesk, you can optimize your IT support with features like easy call registration, efficient resource planning, and insightful reporting options. Moreover, every aspect of your facilities services can be effectively managed through intuitive overviews, personalized task lists, and thoughtfully structured planners, ensuring that you stay organized and focused on what matters most. Ultimately, TOPdesk is here to empower your organization to thrive.

The Change Manager for Group Policy/Intune offers contemporary governance and change management for users who depend on Windows Group Policy or Intune on a daily basis. It allows users to delegate access to Group Policy Objects (GPOs), manage container linking, and control Intune profiles along with their assignments through approval-based workflows. Users can easily compare versions of GPOs, containers, and Intune profiles to identify differences and settings. Additionally, it provides features like rollback, undelete, or scheduled deployments, all accessible through a user-friendly web interface. CMGPI serves as a robust alternative to Advanced Group Policy Management, enhancing the way organizations manage their policies. By integrating security measures and governance practices, it significantly improves the management of Windows configuration environments. Overall, it empowers users to streamline their IT processes while ensuring compliance and security.

iET Solutions, a branch of UNICOM® Global, assists both large and medium-sized companies in enhancing the effectiveness and security of their IT operations and infrastructure. Enterprises globally rely on iET Solutions' software for IT service management (ITSM), software asset management (SAM), and enterprise service management (ESM). Their flagship product, iET ITSM, boasts PinkVERIFY® certification and adheres to ISO/IEC 20000 standards. Additionally, with supplementary modules for phone system integration and software asset management, iET Solutions provides a comprehensive service management package. Recognizing that each business has its own distinct needs, the solutions are tailored to align with the operational style of their clients. With over thirty years of expertise in service management, the company collaborates with organizations from various sectors, ensuring that they can meet diverse requirements effectively. This extensive experience allows iET Solutions to remain at the forefront of industry developments and innovations.

Enhancing Microsoft® Active Directory authentication and optimizing single sign-on functionalities, along with group policy management for Unix and Linux systems, can be achieved through the deployment of AD Bridge. This strategy guarantees that a consistent set of tools is employed across the organization, providing an integrated approach to managing both Windows and Unix/Linux ecosystems. It aids compliance initiatives by generating detailed audit reports for teams focused on governance and compliance, while also facilitating centralized oversight of group policies. In addition, it strengthens security protocols, enabling improved single sign-on (SSO) and file sharing, while efficiently managing access to non-Windows systems. BeyondTrust AD Bridge plays a crucial role in harmonizing authentication methods for Unix and Linux systems by utilizing Active Directory’s Kerberos authentication, effectively broadening its SSO capabilities to these platforms. By integrating group policy management for non-Windows environments, BeyondTrust not only simplifies the complexities of configuration management but also reduces the risks associated with operating in varied environments. Furthermore, it enhances native group policy management tools to include settings specifically designed for Unix and Linux, ensuring smooth integration across the board. This development ultimately cultivates a more unified IT landscape, maximizing operational efficiency and coherence across all platforms utilized within the enterprise. As a result, organizations can enjoy the advantages of streamlined processes and enhanced security across their diverse systems.

VirtualMetric is a cutting-edge telemetry pipeline and security monitoring platform designed to provide enterprise-level data collection, analysis, and optimization. Its flagship solution, DataStream, simplifies the process of collecting and enriching security logs from a variety of systems, including Windows, Linux, and MacOS. By filtering out non-essential data and reducing log sizes, VirtualMetric helps organizations cut down on SIEM ingestion costs while improving threat detection and response times. The platform’s advanced features, such as zero data loss, high availability, and long-term compliance storage, ensure businesses can handle increasing telemetry volumes while maintaining robust security and compliance standards. With its comprehensive access controls and scalable architecture, VirtualMetric enables businesses to optimize their data flows and bolster their security posture with minimal manual intervention.

Harness is the world’s first AI-native software delivery platform designed to revolutionize the way engineering teams build, test, deploy, and manage applications with greater speed, quality, and security. By fully automating continuous integration, continuous delivery, and GitOps pipelines, Harness eliminates bottlenecks and manual interventions, enabling organizations to achieve up to 50x faster deployments and significant reductions in downtime. The platform simplifies infrastructure as code management, database DevOps, and artifact registry handling while fostering collaboration and reducing errors through automation. Harness’s AI-powered capabilities include self-healing test automation, chaos engineering with over 225 built-in experiments, and AI-driven incident triage for faster resolution and increased reliability. Feature management tools allow teams to deploy software confidently with feature flags and experimentation at scale. Security is deeply embedded with continuous vulnerability scanning, runtime protection, and supply chain governance, ensuring compliance without slowing delivery. Harness also offers intelligent cloud cost management that can reduce spending by up to 70%. The internal developer portal accelerates onboarding, while cloud development environments provide secure, pre-configured workspaces. With extensive integrations, developer resources, and customer success stories from companies like Citi, Ulta Beauty, and Ancestry, Harness is trusted to drive engineering excellence. Overall, Harness unifies AI and DevOps into a seamless platform that empowers teams to innovate faster and deliver with confidence.

PTC Implementer provides a straightforward platform that enhances the efficiency of developers and IT managers by proficiently managing and optimizing crucial change management and development workflows. Recognized as the premier software configuration management and deployment solution for IBM i, Implementer merges both host-based and graphical user interfaces to accommodate users of varying expertise levels. It is designed to be approachable for novices while offering an extensive range of features for experienced professionals. By streamlining software change management and development processes, users benefit from increased productivity, access to extensive libraries, and opportunities to engage with new programming languages. Implementer guarantees a secure, scalable, and flexible framework to protect production, development, and testing environments on IBM i servers. This user-friendly environment accelerates host-based development and ensures meticulous oversight of change initiation and approval from multiple developers. Moreover, it integrates effortlessly with a variety of widely-used application suites, making it an adaptable option for organizations seeking to improve their software development processes. Consequently, PTC Implementer not only enhances individual team efficiency but also fosters collaboration in a development landscape that is becoming progressively intricate. By providing these advantages, it positions organizations to better navigate the complexities of modern software development.

Efficiently managing changes in databases within a framework-agnostic development environment is crucial for ensuring dependable deployments. What sets Sqitch apart from other database migration tools is its lack of reliance on any specific framework or Object-Relational Mapping (ORM) system. Users can obtain binary and source code downloads, along with detailed installation instructions. Additionally, it offers command references, tutorials, and resources outlining best practices. For those in need of help, support is readily available through issue trackers, mailing lists, and the source repository. Unlike many other solutions, Sqitch functions independently from any frameworks, ORMs, or platforms, serving as a self-sufficient change management tool that does not favor any specific database engine, application framework, or development environment. It enables database changes to establish dependencies on other changes, including those from unrelated Sqitch projects, thus ensuring the correct sequence of execution even when changes are committed out of order in version control systems. Change management and dependency tracking are organized through a plan file, which employs a Merkle tree structure similar to that used in Git and Blockchain, maintaining the integrity of deployments. This innovative design removes the need for change numbering, although users have the option to implement this if desired. Moreover, Sqitch's adaptability and powerful features make it an outstanding option for developers seeking a dependable framework for database migrations, enhancing overall project organization and reliability. Overall, its unique approach to change management ensures that developers can confidently manage complex database migrations with ease.

A single interface combines versatile and adaptable tools for managing and regulating systems, user accounts, and performing security audits, compatible with platforms like Windows, UNIX/Linux, OpenVMS, and IBM. The SEM framework includes three vital components: Sysgem System Manager (SSyM), Sysgem Account Manager (SAcM), and Sysgem File Synchronizer (SFiS), all engineered to work in harmony. This integration promotes the unification, simplification, and enhancement of essential system administration tasks across a varied multi-platform environment. It effectively streamlines the management of user accounts across different platforms and applications, leading to a more cohesive administrative approach. In addition, it facilitates the efficient distribution and implementation of configuration files across the entire infrastructure, ensuring both consistency and control. By utilizing these tools, organizations can markedly enhance their operational efficiency and bolster their security posture, ultimately leading to more robust system management overall. This comprehensive approach ensures that businesses can adapt swiftly to changes in their operational environment while maintaining high standards of security and efficiency.

Naverisk offers elegantly straightforward RMM and Service Desk software that serves as a robust, user-friendly, all-inclusive platform for automating IT services, thereby streamlining service delivery and lowering expenses. For over a decade, Naverisk has equipped MSPs and IT professionals with the tools necessary to provide outstanding IT support. With its advanced remote management and monitoring features, you can proactively identify and resolve issues before they impact users. By automating your IT services, you can significantly enhance your operational efficiency. The platform fully supports Windows, Linux, Mac, and SNMP devices, ensuring broad compatibility. Effective customer service relies on teamwork, and Naverisk’s service desk is specifically designed for IT experts and MSPs. It boasts powerful automation and collaboration features, enabling teams to work seamlessly together while integrating device management to swiftly address IT challenges. By fostering an environment of cooperation and efficient problem-solving, Naverisk empowers teams to deliver exceptional service.

Rocket ChangeMan ZMF offers an enterprise-grade approach to mainframe change management, ensuring every alteration to IBM z/OS assets is tracked, verified, and deployed with confidence. Its lifecycle automation reduces manual steps and enforces quality assurance, making it easier to prevent regressions and protect production environments. The platform is engineered for flexible developer experience, allowing teams to work in modern IDEs, Git-based workflows, or traditional ISPF sessions without losing visibility or control. With its vaulted backend and structured governance, organizations gain a reliable foundation for managing parallel changes, complex releases, and cross-team collaboration. Change packages unify related updates and their dependencies, helping teams coordinate delivery across multiple stages of development and testing. Git integration is fully native, ensuring seamless synchronization and complete accuracy between Git repositories and mainframe assets. Add-ons like the ZOWE CLI plugin and VS Code extension make mainframe development accessible to non-traditional mainframe engineers. ZMF also supports strict auditability, providing clear traceability for compliance requirements and system hardening. Through automated promotion workflows and traceable builds, it establishes a secure and predictable software delivery pipeline. Overall, Rocket ChangeMan ZMF enables modernization without disruption by merging mainframe robustness with modern DevOps agility.

Faddom makes it simple to understand your IT environment by creating always-updated maps of your infrastructure. It works without credentials, agents, or installs, passively analyzing traffic to show how everything connects across on-prem and cloud. IT teams use Faddom for migration planning, documentation, security auditing, and operational troubleshooting. It deploys quickly and requires no ongoing maintenance. With Faddom, you get a complete view of servers, applications, and communication paths, automatically, securely, and in real time.

BMC Helix ITSM is a comprehensive, AI-powered service management solution engineered to help enterprises modernize support operations and improve service delivery at scale. It integrates core ITSM practices with agentic AI capabilities that automate tasks, enhance decision-making, and accelerate root-cause identification. The platform captures and centralizes organizational knowledge, enabling faster issue resolution and more effective self-service experiences. Conversational AI assistants support users wherever they work, reducing ticket volume while improving overall satisfaction. AI-driven incident clustering helps teams detect major issues early, while smart change risk analysis increases deployment confidence and reduces the likelihood of service failures. Teams benefit from improved collaboration through AI-enhanced ChatOps and guided swarming workflows. Integrated discovery and AIOps provide deep visibility into service dependencies, allowing teams to diagnose problems more accurately. Knowledge capture automatically documents resolutions, strengthening organizational intelligence over time. With unified service and operations management, enterprises achieve faster resolution times and more resilient services. The platform ultimately empowers IT teams to deliver consistent, scalable, and proactive support across the entire digital landscape.

JRiver specializes in creating cutting-edge media solutions that cater to both personal users and corporate enterprises. Their comprehensive range of services includes options for streaming, downloading, and subscriptions for audio and video content, along with outstanding support for portable devices, P2P networking, DLNA compatibility, and DRM features. Moreover, JRiver offers software that enhances network connectivity between Windows and Unix/Linux systems, proudly serving over two million users in more than 50 countries worldwide. The company actively promotes its ICE product line through a vast network of global distribution channels, making their offerings accessible to a wide array of clients. This well-thought-out strategy has empowered JRiver to maintain a robust foothold in the intensely competitive media solutions sector, continually adapting to the evolving needs of their customers. As a result, their innovative approach not only enhances user experience but also solidifies their reputation as a leader in the industry.

IR:IS and AIOps are sophisticated AI-driven systems designed to enhance both processes and resource management. These integrated solutions facilitate seamless project planning, allocation of resources, financial integration, and oversight of project controls. In addition, they encompass functionalities for customer relationship management (CRM), human resource management (HRM), and the management of recurring tasks. Both platforms provide invoicing capabilities and comprehensive reporting tools for detailed insights. Their built-in authorization features allow for role customization, ensuring secure access and data protection. Notably, IR:IS is compatible with any platform, including mobile devices and tablets, and operates independently of web browsers. Moreover, IR:IS and AIOps promote financial optimization, the adoption of best practices, and effective performance tracking, all of which contribute to enhanced operational efficiency and increased employee productivity. With these tools, organizations can further streamline their workflows and achieve their strategic goals more effectively.

StageTrak is designed to enhance the speed of bringing products to market while maximizing the return on investment for your development projects. As a leading solution for New Product Development, it seamlessly combines the best features from various software tools, such as project and process management, document management, collaboration, and portfolio oversight, while integrating the powerful data manipulation capabilities commonly associated with spreadsheets, creating a robust yet intuitive platform for product development. This system empowers team members to easily access, manage, and collaborate on their project phases and tasks, while allowing managers to swiftly gather progress reports and portfolio insights from any internet-enabled device. If a phase gate process is not in place, the MindMatters team of experts in new product development is on hand to help design and implement a customized development process that meets the specific needs of your business. Additionally, this collaborative methodology guarantees that all parties involved remain aligned, which ultimately contributes to achieving superior project results. By fostering a culture of communication and shared objectives, StageTrak enhances the overall efficiency of the product development lifecycle.