TourTools Verified Customer Reviews (2026)

RouteGenie is NEMT software running medical transportation operations at scale: 600+ fleets, 20,000+ vehicles, 46 states and two countries, approximately 50,000 trips every day. Where operators feel it: schedules rebuild automatically with native multiload, not by hand; broker trips flow in and statuses flow back across 28 live integrations including ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, MAS and Uber Health; Medicaid billing, CMS 1500, claim scrubbing and denial management live in the same system as dispatch. Multi-site operators run every location in one instance with role-based access and a complete audit trail on every trip change. Enterprise administration comes standard: SAML2 SSO, single-tenant deployment with per-customer data isolation, SOC 2 Type 1 attestation, HIPAA-aligned controls and BAAs, open REST API. Pricing is flat per vehicle with unlimited trips and unlimited users — cost tracks fleet size, not trip volume or headcount, so total cost does not climb as volume grows. Enterprise agreements include dedicated implementation, named support and RFP support. No fleet minimum.

An integrated booking platform designed to help you manage and sell both activities and accommodations efficiently. This system enables you to accept bookings straight from your website, significantly decreasing the number of phone calls needed for confirmations. With our Booking Engine, you can create tailored packages and empower your customers with the option to decide how much control they desire over their bookings. Our Payment Form facilitates the collection of payments through any preferred method, while you can also automate reminders for deposit or balance payments, and set time limits for bookings to ensure they expire if not paid. Additionally, the Guest Portal allows you to gather essential information from your guests, enabling you to pose specific questions, establish preferences, and accommodate dietary restrictions. This user-friendly portal streamlines the booking process, making it easy for guests to make initial reservations and modify them later if needed, manage refunds, organize activities, designate instructors, and send out communications, all in one comprehensive system.

Planning group travel becomes effortless with GroupCollect, which allows tour operators to seamlessly manage passenger payments and registrations, sidestepping the usual complications. Trip leaders will find the process refreshingly straightforward. What contributes to this high level of efficiency? It stems from three decades of combined experience in organizing group travel and valuable insights gathered from our dedicated users. GroupCollect is tailored specifically for trip leaders, enabling them to easily collect essential passenger information and payments necessary for trip reservations. Moreover, our platform offers detailed workflows and reports that assist in generating room lists, flight schedules, and additional logistics. Passengers benefit from the ease of submitting their registration information and making payments online through any device, thus removing the burden of handling physical waivers. From the very first day, manage all required forms in a digital format, promoting organization. With multiple payment options, including credit card, bank card, or e-check, and the ability to set up recurring payments, the challenges of passenger drop-offs are significantly minimized, simplifying the payment process. By enhancing these administrative tasks, GroupCollect transforms the group travel experience into a more enjoyable endeavor for all participants. Whether you're a novice or a seasoned traveler, our platform is designed to cater to your needs.