TourTools Verified Customer Reviews (2026)

An integrated booking platform designed to help you manage and sell both activities and accommodations efficiently. This system enables you to accept bookings straight from your website, significantly decreasing the number of phone calls needed for confirmations. With our Booking Engine, you can create tailored packages and empower your customers with the option to decide how much control they desire over their bookings. Our Payment Form facilitates the collection of payments through any preferred method, while you can also automate reminders for deposit or balance payments, and set time limits for bookings to ensure they expire if not paid. Additionally, the Guest Portal allows you to gather essential information from your guests, enabling you to pose specific questions, establish preferences, and accommodate dietary restrictions. This user-friendly portal streamlines the booking process, making it easy for guests to make initial reservations and modify them later if needed, manage refunds, organize activities, designate instructors, and send out communications, all in one comprehensive system.

RouteGenie is NEMT software running medical transportation operations at scale: 600+ fleets, 20,000+ vehicles, 46 states and two countries, approximately 50,000 trips every day. Where operators feel it: schedules rebuild automatically with native multiload, not by hand; broker trips flow in and statuses flow back across 28 live integrations including ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, MAS and Uber Health; Medicaid billing, CMS 1500, claim scrubbing and denial management live in the same system as dispatch. Multi-site operators run every location in one instance with role-based access and a complete audit trail on every trip change. Enterprise administration comes standard: SAML2 SSO, single-tenant deployment with per-customer data isolation, SOC 2 Type 1 attestation, HIPAA-aligned controls and BAAs, open REST API. Pricing is flat per vehicle with unlimited trips and unlimited users — cost tracks fleet size, not trip volume or headcount, so total cost does not climb as volume grows. Enterprise agreements include dedicated implementation, named support and RFP support. No fleet minimum.

Roeville t4 is a powerful SQL-based reservation and tour management solution developed for coach tour operators that need a scalable platform to manage bookings, financial operations, customer communications, and tour logistics efficiently. Built on the SAP Advantage Database Server platform, the software supports some of the United Kingdom’s leading coach tour brands and processes millions of passenger holidays and day trips annually. The system is designed to manage the complete tour lifecycle, including customer enquiries, reservations, payment collection, reporting, ticket generation, and travel documentation from one centralized application. Integrated with Roeville’s WebRes e-commerce platform, t4 allows customers and travel agents to book tours, holidays, and excursions online using desktop computers, smartphones, and tablets. The software includes a large range of operational features such as rooming lists, hotel room allocations, interchange routing, home pickup management, seat planning, travel insurance support, loyalty points systems, gift voucher functionality, and customer waiting lists. Businesses can also manage marketing campaigns through data extraction tools, customer profiling, regional targeting, and email or SMS communication integrations. t4 supports multi-brand and multi-company operations, making it easier for operators to manage separate brands, merchant accounts, and business units while sharing centralized data where needed. The platform provides extensive financial tools including cash daybooks, VAT reporting, payment gateway integrations, real-time card processing, and compatibility with Sage accounting software. Operators can monitor booking trends, advertising statistics, and sales performance through real-time dashboards and customizable reporting tools.