isolved Reviews

Compared to other products I've used I would choose isolved everyday over the others. Sometimes it's hard finding the answer you need to questions because the university articles are hard to search and some tickets go unanswered for a while.

I like how robust the system is, and can be customized to each client. There are many add on modules to tailor to clients as well.

Because it can be customized there is a lot of room to change one thing and it throw off everything else in the system

I love the system. I wish I had all day to build out the amazing features such as onboarding slide shows, videos, etc. iSolve is a robust system and if you have the time to create a home for your employees, they can feel comfortable, this is it!

We no longer need a 3rd party HR to administer a system. Our payroll and HR representatives are quick to respond and helpful. Employee communication has increased and is more efficient helping turnover.

The iSolve benefits department takes about a month to respond to HSA inquiries.

Isolved makes payroll processing a smooth process and very easy to use. Customization of the software to meet all your clients needs is totally attainable.

Integration
Onboarding
Offboarding
Report writer
Ease of Payroll processing, setting up garnishments and child supports. Third Party payees & agency checks

None to date, i have not run into any scenarios that the software could not handle

Used to be a lot better than it is now. Not sure what happened in the last few years, a little disappointing.

Some of the customer service is good, we used to have a wonderful relationship with our Isolved CS reps

Newer customer service has been below average. Issues with new employee payroll twice. Employee no showed to our meeting

iSolved is a great technology and really helps simplify the employee recordkeeping and reporting. Payroll and benefits flow pretty seamlessly.

automated many paper processes, carrier feeds, onboarding and benefit enrollments and maintenance are streamlined and more efficient

customer service is typical of most large payroll companies and could be improved

Has been a positive experience over the 3+ years I've been using the software. Looking forward to the future!

System has been easy to learn over the years and there are continued updates with the intent to improve the process.

Sometimes updates cause issues but they get resolved quickly typically.

Overall I do enjoy iSolved and would recommend it to others who may need these services as well.

Some thing about iSolved that I enjoy is how accessible it is. I love that there is a community where I can connect with other users and also see if others have solutions to problems that I may have.

There aren't many cons that I can think of when it comes to isolved but one thing that I can think of is, often times when there are tickets put in regarding problems, it isn't answered in a timely manner.

Of the few time systems I have worked with, iSolved Time is by far the easiest in terms of programming. I also feel the level of support and the response we receive is very good.

The ease of use of the system. It is very user-friendly. The features that are currently in the system are nice and looking forward to all new time items that are yet to come.

Some of the releases of new items or updates to the system do not always go smoothly and have caused major issues with our clients not being able to access the system or certain parts of the system. It also seems like if there is something that has an issue on a release it is usually the Time system that takes the hit.

We are very happy with isolved overall.

The look of isolved is appealing to the eye and they have many good features that help us in payroll processing and tax management.

Customer service is not so fast and they are not so fast in developing new options we ask for.

isolved as a whole is a very established company and has a lot to offer but with every internet based company there are always things that are updating and that's okay.

I like the access to so many features and the capability to build each of our clients in their own unique way that meets their needs as a company.

I don't like the MFA. I realize its importance but it has caused me stressful morning just trying to log in. It kicks me out 5 times before I can even clock in.

Overall it was a major improvement to our operations and the services that we're able to offer our clients.

Far more HR and timekeeping functionality than our previous software, and much easier for clients to use.

Sometimes the very frequent updates create small issues and glitches.

Overall, I think isolved is a good product. It just needs more attention to the testing of new releases.

I like the fact that there are so many options for clients to incorporate different aspects of Human Capital Management into their payroll. Clients can use as much or as little for their company's needs.

I am not impressed with the way updates/upgrades in isolved are made. There are many issues that could be fixed before they release the updates to the users. More testing needs to be done before releases become live.
I also think there are pages that could be combined to keep the flow of the process more smooth. It can be complicated to learn the many aspects of setting up and maintaining the different modules.

Overall, it's a good system. It's fairly easy to use once you have a basic understanding of how to navigate through all of the different features. The response time for customer inquiries is pretty quick, and the CSR's truly are some of the best.

I enjoy the ease of having everything in one centralized place, from payroll to performance management, timekeeping to reports, it's essentially a "one stop shop" for everything I need to perform the daily functions of my job.

Some of the features aren't as user-friendly as others. The price point is a bit steep as well in comparison to other platforms I've looked into.

Isolved is a great payroll software that is super user friendly and easy to understand. They communicate well and fix problems super fast.

Isolved is a great payroll software that is super user friendly and easy to understand. They communicate well and fix problems super fast.

My main concern with Isolved is that they do too many updates.

We love isolved and would not dream of changing. Our company is hoping to add Live and Learn soon so that our employees are able to easily take training classes.

isolved is very user friendly! They are constantly working to bring in new features and updates for features that are already in use. We have been able to go completely paperless using isolved. We have cut our payroll processing time in half. HR onboarding is now effortless because of isolved. The cost is less than most other big HR/Payroll companies.

I really don't have any cons other than they don't process Canadian payrolls.

Isolved is an incredibly useful platform that I highly recommend using. The university and peoples community are great features that are easily accessible and offer so much support when needed. I know that if I need help the tools are their to guide me!

The university and peoples community are extremely helpful tools. I really like that when I have a question I can do the research to figure it out before I bother a team member.

I wish I could pick my screen colors! Pink is not for everyone, haha. I really have not found anything that I did not like about Isolved.

Overall I have a very good experience with this community. I will refer more to connect with this amazing platform and learn lots of things.

It has many pros. With the help of this platform you can connect with individuals and learn new sales techniques and many more.

I did not find any cons. It is very easy to use and configured.

iSolved has proven to be an invaluable asset to our organization, offering convenience and efficiency that have greatly contributed to our overall productivity and success. We look forward to continuing our partnership with iSolved and exploring further opportunities to optimize our workforce management processes.

Comprehensive Suite,
User-Friendly Interface,
Cloud-Based Accessibility,
Automation, Customization,
Scalability

Cost,
Learning Curve,
Integration Challenges,
Customer Support,
Limited Advanced Reporting

iSolved has saved us so much time and money with its efficiencies, integrations and outstanding customer service! iSolved is easy to use, has great customer service, and offers good training.

We love everything about iSolved! From their integrations to their topnotch customer service. You will NOT be disappointed!

I honestly do not have anything negative to say about iSolved. They have a really good product!

I would highly recommend iSolved for any small business looking for dedicated customer service/support!

A dedicated customer service support representative assists you when processing payroll and other payroll-related tasks.

There could be more functionality and enhancements to the user interface.