isolved Reviews

Overall the experience I have had with isolved has and still is positive. The features help me do my job so much more efficiently.

I love the customer service. No matter how much I mess up you are always willing and friendly to help.

I didn't like having to switch from my old software but glad I did.

iSolved is the only platform I have used since starting in HR/Payroll. It is very ease to use, customer service people are always nice. I highly recommend it.

Ease of use is the main thing I like about this platform. Customer service is always very friendly and are as helpful as they can be.

Finding the report I want. The report titles sometimes don't make sense. For instance, I asked for a report to track Tardies, the report I was given is titled "Default Schedule Variance Export". Seems like too complicated of a title than what is needed.

I have worked with isolved for years (both with my current company, and with a previous employer). The service has been a great tool to streamline our internal processes at a time when outsourcing to a 3rd party payroll processor makes so much sense.

With the constantly moving payroll landscape and multiple state employees, we appreciate the reliability and knowledge base we get with isolved.

There have been a few hiccups along the way, but isolved has been responsive in addressing any small issues we've come across.

isolved has a lot of features but also takes a lot of time to learn these features. Depending on your client base, this may or may not be the platform for you.

isolved has the most features for those intense payrolls out of all platforms. There is a function for everything.

isolved requires lots of training and lots of experience.

Having been in the payroll/HRIS industry for almost 20 years, with experience in various leading large and small HCM platforms, isolved does remain a competitive solution. Regardless of the areas for improvement, one can tell that isolved takes the general needs of their end users into account.

From the end-user perspective: Easy to use & intuitive; able to manage simple to some complex payroll needs; offers ATS, LMS, GL, and a slew of other integration options; clean mobile ESS UI; constant releases to stay up to date on, or ahead of, industry standards.
From the setup/admin user perspective: Individual client conversions are rather easy; recently updated reference materials and courses in isolved's knowledge base are helpful; contacts we partner with at isolved are helpful and friendly.

Would love to see...better reporting options at both the individual client/end-user and system admin levels (report building that can merge multiple tables, or create percentage-based outputs using overall totals in report not just individual line detail), competitive upgrades to older modules, as well as core HCM dashboards that can be customized by employer, or even groups of end-users.

I love the software and what it has done for our HR experience overall. It has greatly improved our employee experience for onboarding, payroll, time and record keeping, benefits enrollment, and many other great feature.

Lots of tools/options to choose from to improve and develop great HR practices and increase capacity.

Cost - Every additional feature comes with a price.

The overall use of the system is easy due to the progression and intuitiveness of screens. It has saved time in onboarding and open enrollment of benefits. Many payroll errors have been eliminated due to employee engagement, their ability to view their own timesheets has made payroll a breeze. I only wish report writing could be simplified.

Simplified Payroll.
Employee Interaction.
Ease of Benefit Enrollment.
Effortless On Boarding of new hires and rehires.

Report Builder need to be easier.
Auto Lunch Punch issues.

Overall, we love the system. We use it for hiring, onboarding, self-service, quarterly and year-end administration, and HR needs. The price is comparable. There are lots of features you can add in and different price levels.
The billing is easy.

We have been with isolved for over 6 years. The switch from inhouse to outsourced payroll was easy. The program is great. Lots of customizable features, tons of general reports and easy to create new ones, and great features for my employees.
We love the onboarding and self-service access.

I wish some features like the I9 had filling functions for the government agency.
Also, I wish proper names and street/city names would self capitalize.

Overall this is a very good product and I would definitely recommend it to payroll departments who are struggling with the software they currently use.

In 20+ years working in payroll and using several platforms, this is by far the best one. It is one system and one database, so everything from onboarding to timekeeping to processing payrolls runs very smoothly.

Sometimes support is a bit slow. Especially if you need to request a custom report. However, the report writer is pretty strong, so that's not something we need often and the support is still better than I've experience with other payroll/HR platforms.

Working with isolved has been a great experience. From our dedicated account manager to the sales team and the customer service.

Since implementing the Applicant Tracking System, we have brought our total hire time down by 75%.

It would be great if we didn't have to download resumes to see them full screen.

Overall, isolved has been a wonderful platform that is able to adapt to a companies changing needs. The employee experience is easy and employees are able to do everything they need on their mobile phones.

With isolved being a true single database, employee information is more accurate and takes less time to enter in as there is one record. The system also provides the full hire to retire and continues to evolve with the changing market.

I think the time & attendance portion of the system could be built out further to accommodate more shift differential complications, but for basic shift differentials and regular timekeeping, it works great!

Overall, I love ISOLVE!! Can't imagine doing my job without isolved. I'm overall happy with my isolved services.

I love all the products, We use. They make my job easier. Makes things easier for my employees to use.

I don't like that for support there are so many different people to talk to. Seems like three different contacts for every area. Would love one contact for each department.

Overall it's a good experience. There are a few big payroll features missing but the adds make up for it.

The software is futuristic. Anything you can want in a payroll software is here. It works as designed most days.

Support is sub par. They take forever to get back to you.

I was with iSolved, switched to ADP, and went right back to iSolved. I thought a big company like ADP would be what we needed and would have a super program, but they had horrible customer service when I needed it most. I like that I can email or call one person, or a team, and get my answers within a day.
The payroll process is rather simple, and it's great that the time cards link right in. There is no confusion or too many steps.

Good customer service, quick to respond.
Lots of reports for several data needs.
User friendly. Easy to understand payroll process.

Pricing based on the number of employees for every individual needed service.
Some reports are too detailed or do not come in Excel so that I can manipulate it for my needs.
AEE for the phone can have issues occasionally for the hourly employees when trying to punch in or out.

This product saves me so much time and effort! Which in turn saves money. I don't ever have to worry about any taxes being filed properly. They make everything streamlined.

This product is 1) Easy to use, 2) Affordable, 3) Great Customer Service, 4) Saves time and money! I really like it!

There are no cons that I can think of at the moment.

isolved always makes updates and listens to feedbacks from its users. It is user friendly and customizable to your clients.

Plenty of options to search menu, user friendly, and innovative! The site itself is very organized.

When using the employee search, you cannot press enter on your keyboard and have to be very specific with what you type - I would like to see updates on this page.

Overall I find isolved to be a great resource as a payroll and complete HRIS system. I enjoy exploring all the new features and tailoring the system to fit my organization's needs.

I like the ability to customize the features to fit our needs. There is no set package so that we can pick and choose the functions that work best for our team and master them before tackling the next feature.

Advanced support is always tricky. The customer service team is a great resource for troubleshooting but getting to someone for best practices can be timely.

This is a great product and I am so glad to be using it. The staff is terrific, friendly, and responsive. Thank you.

I love the new cloud platform, looks of good feedback from employees.
HR team is great, as well. More to love than not to love.

Report writer hard to understand to me. I wish there were better reports prewritten.

Our organization enjoys using isolved and would recommend it to anyone in the market to make a change.

Easy to navigate. isolved university is a great tool to utilize to learn more about the programs abilities. Constant improvements on things you didn't think could be improved. Great customer support.

Sometimes the changes have some kinks that need to be ironed out.

Meh - the interface needs a lot of love and the fact that each of the individual isolved platforms have separate logins and are not integrated (payroll, HCM, People Heroes).

The pink color with the new branding is nice and it is slightly more streamlined and modernized which is nice.

The UI. The massive updates with NO heads up or "hey we're making changes and things are going to look like THIS from now on".