isolved Reviews

We are very happy with isolved overall.

The look of isolved is appealing to the eye and they have many good features that help us in payroll processing and tax management.

Customer service is not so fast and they are not so fast in developing new options we ask for.

isolved as a whole is a very established company and has a lot to offer but with every internet based company there are always things that are updating and that's okay.

I like the access to so many features and the capability to build each of our clients in their own unique way that meets their needs as a company.

I don't like the MFA. I realize its importance but it has caused me stressful morning just trying to log in. It kicks me out 5 times before I can even clock in.

Overall it was a major improvement to our operations and the services that we're able to offer our clients.

Far more HR and timekeeping functionality than our previous software, and much easier for clients to use.

Sometimes the very frequent updates create small issues and glitches.

Overall, I think isolved is a good product. It just needs more attention to the testing of new releases.

I like the fact that there are so many options for clients to incorporate different aspects of Human Capital Management into their payroll. Clients can use as much or as little for their company's needs.

I am not impressed with the way updates/upgrades in isolved are made. There are many issues that could be fixed before they release the updates to the users. More testing needs to be done before releases become live.
I also think there are pages that could be combined to keep the flow of the process more smooth. It can be complicated to learn the many aspects of setting up and maintaining the different modules.

Overall, it's a good system. It's fairly easy to use once you have a basic understanding of how to navigate through all of the different features. The response time for customer inquiries is pretty quick, and the CSR's truly are some of the best.

I enjoy the ease of having everything in one centralized place, from payroll to performance management, timekeeping to reports, it's essentially a "one stop shop" for everything I need to perform the daily functions of my job.

Some of the features aren't as user-friendly as others. The price point is a bit steep as well in comparison to other platforms I've looked into.

Isolved is a great payroll software that is super user friendly and easy to understand. They communicate well and fix problems super fast.

Isolved is a great payroll software that is super user friendly and easy to understand. They communicate well and fix problems super fast.

My main concern with Isolved is that they do too many updates.

We love isolved and would not dream of changing. Our company is hoping to add Live and Learn soon so that our employees are able to easily take training classes.

isolved is very user friendly! They are constantly working to bring in new features and updates for features that are already in use. We have been able to go completely paperless using isolved. We have cut our payroll processing time in half. HR onboarding is now effortless because of isolved. The cost is less than most other big HR/Payroll companies.

I really don't have any cons other than they don't process Canadian payrolls.

Isolved is an incredibly useful platform that I highly recommend using. The university and peoples community are great features that are easily accessible and offer so much support when needed. I know that if I need help the tools are their to guide me!

The university and peoples community are extremely helpful tools. I really like that when I have a question I can do the research to figure it out before I bother a team member.

I wish I could pick my screen colors! Pink is not for everyone, haha. I really have not found anything that I did not like about Isolved.

Overall I have a very good experience with this community. I will refer more to connect with this amazing platform and learn lots of things.

It has many pros. With the help of this platform you can connect with individuals and learn new sales techniques and many more.

I did not find any cons. It is very easy to use and configured.

iSolved has proven to be an invaluable asset to our organization, offering convenience and efficiency that have greatly contributed to our overall productivity and success. We look forward to continuing our partnership with iSolved and exploring further opportunities to optimize our workforce management processes.

Comprehensive Suite,
User-Friendly Interface,
Cloud-Based Accessibility,
Automation, Customization,
Scalability

Cost,
Learning Curve,
Integration Challenges,
Customer Support,
Limited Advanced Reporting

iSolved has saved us so much time and money with its efficiencies, integrations and outstanding customer service! iSolved is easy to use, has great customer service, and offers good training.

We love everything about iSolved! From their integrations to their topnotch customer service. You will NOT be disappointed!

I honestly do not have anything negative to say about iSolved. They have a really good product!

I would highly recommend iSolved for any small business looking for dedicated customer service/support!

A dedicated customer service support representative assists you when processing payroll and other payroll-related tasks.

There could be more functionality and enhancements to the user interface.

Overall, I like it and would recommend it to other users. The product is not perfect; it has its flaws and complexity, but it gets the job done.

The product is highly dynamic and customizable. Our team and I have utilized it to deliver payroll and HCM-related services to our clients. I particularly appreciate its GL functions and the capability to automatically transmit data to QBO software.

However, there have been product updates that resulted in disruptions and issues with the software. Additionally, the product is not very user-friendly for general users.

I believe Isolved has an excellent message/goal on what they are trying to achieve in HR management. There are a lot of different options available to be successful with the human capital management system.

We like that for the most part it is user friendly and allows the client to be independent. The overall solution to common questions can be answered with the features.

I am the tax manager for our company. I feel that the Isolved tax service needs to be updated and more features need to be made available to ASO users. They are promoting an Isolved Tax Service that Isolved handles but that will not work for our company. The tax service while it is user friendly in some cases there are other features that can be better. For example: POA packages should be able to show more than one contact. Service bureau reports are lacking, and we are waiting for the system report builder to be up and running.

We have been using iSolved for over 7 years. In that time both the usability, functionality, and accessibility to the system has only gotten better. At least a few times each year we uncover new functions or ways to use the software to satisfy needs we didn't know it had the capacity to meet.

Customer support is great, very responsive, and knowledgable. The only downside we have experienced is that the features in the legacy core HRIS are no longer updated or improved much as iSolved adds other new paid modules to meet some of the basic needs. That said we still are not fully leveraging all the tools that are in the system yet.

I would recommend iSolved to any small to mid-market organizations in the private or public sectors.

iSolved checks all the boxes for a small organization looking for an affordable an accessible HRIS. The user interface is is easy to understand and work with. Behind the interface is a suite of robust functions that meet most of the needs of organizations looking for a mid-market level of system.

Some of the best functions include the highly customizable payroll processing features, powerful reporting features, and integrated digital personnel file functions.

iSolved provides a complete set of functions at its basic HRIS legacy level. Unfortunately, many if not all of the newer functions like workplace engagement tools, Learning Management, and workforce scheduling are all paid add-ons. While the basics will be more than enough for most small organizations the real power of the system will cost much more

LOVE working with and in iSolved and recommend this to any Service Bureau or Client needing a payroll software that's easy and reliable.

This system is user friendly for all types of users, Admin, Client, Manager/Supervisor, and Employee. I have had clients onboard with us and never need training because they are able to navigate quickly and the University has been a life saver.

The only issue I have is the response time when submitting a ticket.

Overall I am please with Isolved. They care about their customers and listen to our input. Isloved is a good reason I am now in Human Resources. They have a lot of good information as well as training classes within their university to help their customers grow and flourish in their field.

I have been using Isolved for about 3 years now. Isolved is extremely user friendly. The software is constantly being updated to make it easier for those using it, and I appreciate that they care for the companies that are using their software. Two pros would definitely have to be Time management and Employee experience. Both have improved greatly using Isloved.

One con that I would have to say about using Isolved is the response time when it comes to Customer Service. Sometimes I am able to get a quick response and other times it takes awhile for me to get a response which can put a halt in dome of our day to day tasks.

Excellent experience. I love working with iSolved. They are big enough to help you keep your payroll and HR running smoothly and still small enough to give you great customer support!

The customer support is excellent. You can get an answer quickly when needed. Also, iSolved handles tax data very well. We have not had any issues with our tax filings. And if you receive a notice they research and let you know if it is or is not related to payroll. Then you know how to handle the communications. Now on the phone line they have an option for tax help and they are very good! Thanks for always adding more to help us.

Currently, iSolved can't process foreign payrolls, but they can help with bringing their data into the HR side. I'm hoping soon we can have the international payrolls as an option.

Overall, I like the reporting and the ease of adding/terminating employees. I dislike the fees and charges.

I like the reports offered by isolved. They have a variety of supporting reports that especially help when we are going through an audit, which occurs 3 times a year and include 401k, quality, worker's comp.

I have a difficult time finding someone to help me with specific issues and to get them to resolve them accurately and quickly.
I also think isolved nickels and dimes us, such as charging a $5.00 fee when a direct deposit is incorrect.
I think it's ridiculous that when we don't have any changes during our benefits enrollment that we are charged a hefty amount. We don't need any changes whatsoever yet are charged a large fee.

Easy to implement clients on to the software and meet the in-depth needs both basic and complicated. This product has improved productivity.

Ease of use.
Client integration.
Onboarding / offboarding.
University education classes.

Non to date , the product has a solution for all our client needs.