isolved Verified Customer Reviews (2026)

Overall a great HRIS platform as a one-stop shop for all HR needs. Highly customizable and a great team that listens to our needs.

Customization of the platform.
Development team seems to listen to our needs, so we feel heard when changes occur.

PEO Aspects still being developed, so we know the company is still growing.
Technical hiccups at each release which adds to frustration with clients & employees.

Great product! Easy to train customers on and also to walk them through. Multiple features and an all around good system.

Capabilities. Intuitiveness. Constantly adapting to target new changes.
Client facing interface is great.

Customer support responses are slow at times.

While no platform is perfect, iSolved contains many functions and features to allow their partners and clients to use their service with ease, resulting in lost lasting relationships with the platform. As part of the implementation team who sets up new clients with iSolved who come from other payroll providers, I've found iSolved is the easiest platform to navigate.

iSolved has many features that triumph other payroll software's. iSolved has an wide variety of reports for any business's needs. From payroll, hr, audits, etc, iSolved has the report you need. Most pages allow you to export into an excel spreadsheet, a quick way to edit and save what you need. iSolved has been releasing many fraud protection features as it is becoming more relevant. The iSolved community is very welcoming and partners come together to help each other.

While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it does affect partners and clients. iSolved can improve on their response time for customer support tickets.

Overall great system with amazing customization options. Isolved allows you to have a lot of freedom when building your business.

You can create just about any type of business profile! The system is super detailed and tailored for all businesses.

The system can be too confusing for users not super tech informed.

I have experienced migrating information from another program into iSolved, I have processed payroll, pulled reports, taught client users how the program works. Overall I think we made a great decision to change to iSolved and I look forward to seeing what all it can do

The ease of use from both the perspective of Service Bureau User and Client Users. The reports have everything I need and when I can't find one, the iSolved team is so helpful!

Some of the additional security features have been hard to teach to our older clients. But security is so important that I am also grateful iSolved stays so on top of the issue.

I strongly recommend anyone run far far away from isolved! If it were in my power to change I would.

We did have one issue recently that, while it remains unresolved over one week in, isolved actually initiated contact to follow up (a first!). So that is positive.

The service is absolutely horrible! It has been consistently terrible for the entire 3 years I've been with the company. Despite reaching out to upper management for help on more than a few occasions, we have seen no drastic improvement. Some issues have been significant, involving employee's pay or state taxes, which are unacceptable. We routinely have to chase down answers or resolutions rather than the support team proactively working to resolve issues, even those that have been directly caused by them.

Overall I'm enjoying my experience on iSolved. The community is nice and the website is easy to navigate.

I like the nonstop commitment to improving as professionals. I like all the self help tools available to me now. I'm glad to be part of this community.

I wasn't a huge fan of how long it took to verify my account but I understand that it's necessary.

A++++++++++ HIGHLY RECOMMENDED!!!!! This software is an answer to prayer!!! We are soooo blessed to have found you!

This product saves me so much time! What use to take the last lady almost all day on Fridays takes me less than an hour on Wednesdays. I LOVE iSOLVED!!!!

With our last program that we used, I could go in the parameters of the system generated reports & tweak them (add or remove columns) to better suit my needs. Sometimes the system reports give blank columns or more info than I need at that time.

Compared to other products I've used I would choose isolved everyday over the others. Sometimes it's hard finding the answer you need to questions because the university articles are hard to search and some tickets go unanswered for a while.

I like how robust the system is, and can be customized to each client. There are many add on modules to tailor to clients as well.

Because it can be customized there is a lot of room to change one thing and it throw off everything else in the system

I love the system. I wish I had all day to build out the amazing features such as onboarding slide shows, videos, etc. iSolve is a robust system and if you have the time to create a home for your employees, they can feel comfortable, this is it!

We no longer need a 3rd party HR to administer a system. Our payroll and HR representatives are quick to respond and helpful. Employee communication has increased and is more efficient helping turnover.

The iSolve benefits department takes about a month to respond to HSA inquiries.

Isolved makes payroll processing a smooth process and very easy to use. Customization of the software to meet all your clients needs is totally attainable.

Integration
Onboarding
Offboarding
Report writer
Ease of Payroll processing, setting up garnishments and child supports. Third Party payees & agency checks

None to date, i have not run into any scenarios that the software could not handle

Used to be a lot better than it is now. Not sure what happened in the last few years, a little disappointing.

Some of the customer service is good, we used to have a wonderful relationship with our Isolved CS reps

Newer customer service has been below average. Issues with new employee payroll twice. Employee no showed to our meeting

iSolved is a great technology and really helps simplify the employee recordkeeping and reporting. Payroll and benefits flow pretty seamlessly.

automated many paper processes, carrier feeds, onboarding and benefit enrollments and maintenance are streamlined and more efficient

customer service is typical of most large payroll companies and could be improved

Has been a positive experience over the 3+ years I've been using the software. Looking forward to the future!

System has been easy to learn over the years and there are continued updates with the intent to improve the process.

Sometimes updates cause issues but they get resolved quickly typically.

Overall I do enjoy iSolved and would recommend it to others who may need these services as well.

Some thing about iSolved that I enjoy is how accessible it is. I love that there is a community where I can connect with other users and also see if others have solutions to problems that I may have.

There aren't many cons that I can think of when it comes to isolved but one thing that I can think of is, often times when there are tickets put in regarding problems, it isn't answered in a timely manner.

Of the few time systems I have worked with, iSolved Time is by far the easiest in terms of programming. I also feel the level of support and the response we receive is very good.

The ease of use of the system. It is very user-friendly. The features that are currently in the system are nice and looking forward to all new time items that are yet to come.

Some of the releases of new items or updates to the system do not always go smoothly and have caused major issues with our clients not being able to access the system or certain parts of the system. It also seems like if there is something that has an issue on a release it is usually the Time system that takes the hit.

We are very happy with isolved overall.

The look of isolved is appealing to the eye and they have many good features that help us in payroll processing and tax management.

Customer service is not so fast and they are not so fast in developing new options we ask for.

isolved as a whole is a very established company and has a lot to offer but with every internet based company there are always things that are updating and that's okay.

I like the access to so many features and the capability to build each of our clients in their own unique way that meets their needs as a company.

I don't like the MFA. I realize its importance but it has caused me stressful morning just trying to log in. It kicks me out 5 times before I can even clock in.

Overall it was a major improvement to our operations and the services that we're able to offer our clients.

Far more HR and timekeeping functionality than our previous software, and much easier for clients to use.

Sometimes the very frequent updates create small issues and glitches.

Overall, I think isolved is a good product. It just needs more attention to the testing of new releases.

I like the fact that there are so many options for clients to incorporate different aspects of Human Capital Management into their payroll. Clients can use as much or as little for their company's needs.

I am not impressed with the way updates/upgrades in isolved are made. There are many issues that could be fixed before they release the updates to the users. More testing needs to be done before releases become live.
I also think there are pages that could be combined to keep the flow of the process more smooth. It can be complicated to learn the many aspects of setting up and maintaining the different modules.