isolved Reviews

My overall experience with this product has been no less than fantastic! I can always rely on excellent care from the iSolved support team, at every angle of the company.

Customer Service.
Knowledge Base.
Consistent Support.
Fast Resolution.
Great employee feedback.
They care.

Report Writer.
Archaic view.
Difficult to navigate sometimes.

There is so much almost endless amount of things a company can do in iSolved, like i said it is almost overwhelming with the amount of things. But it is very easy to use.

Using isolved is easy, its not a very hard system to get the hang of. There is a lot to offer and there is so much a company can do.

I feel like there is so much in isolved it can seem overwhelming.

When you can meet all of your business needs in one place, that's a win.
Best feature would be to understand the functionality of the product and intended use. Once accomplished the sky is the limit.

Very comprehensive and does it all. Hire to retire platform that engages the entire workforce and business partners such as you health broker, your P&C broker, your Financial advisor and cobra management.

Just like your mobile device, many features that takes some time to get used to.

Overall, our experience has been great, there are just a few things we would change if we could but isolved is working on them!

The benefit feeds, the payroll processing and the reporting features always run very smoothly. I enjoy using the custom reports feature as well and have incorporated it into many of our processes.

The PTO is harder for us to edit since it is so closely tied in with payroll.

We are very pleased with isolved, it is a great help in helping us be more efficient and compliant with our HR department.

We invested in isolved almost 5 years ago. We are as excited today as we were the day we made the decision to purchase this platform. (maybe more)
They have EXCELLENT customer service -very quick to help resolve any questions that may come up. Their reports are top notch, our General Manager was previously a software developer and he is so impressed with the capabilities of isolved report writer. They also have a huge library of standard reports. Payroll takes us at least half as much time as before we were using isolved and with fewer errors. I highly recommend this product.

So far the only con I have is on with the Offboarding add on. It is most likely because I have not used it as much, and do not fully understand it.

Overall, we absolutely love it. It has been a challenge getting it perfect to our needs but we have had a wonderful team by our side and have been able to mold it into exactly what we need.

The ease of going through it. The customer service and support we receive from our reps. Being able to have everything we need all on the site.

Which we could edit or change some things that were programmed instead of always having to reach out to core support.

The rep Michael was great helping me during the conversion process. Normally switching payroll companies mid-year is difficult but the transition team was great.

Support is great. Pricing is very good. User friendly. The staff seems to like the portal. They use without help from me. I appreciate not having to constantly tell them what their PTO balances are.

Some functionality can only be done by support ticket.

I have been using isolved for almost two years now. When I first got this position I was completely unfamiliar with the program and a little nervous about learning a whole new system. This system has so many features that make using it easer, like the ability to search for a screen rather than needing to know the path. I was able to pick up the program very quickly and felt at home in it almost immediately.

The product not only has a lot of features but also a lot of support to back up those features. Many items are available as articles, quick help videos and training classes so no matter what your learning style is you are going to be able to find something to help you understand.

ESS and AEE coexisting is somewhat of a nuisance. I work mostly with benefits and while open enrollment is available in both life events are not so having to have employees switch between the two can be confusing for clients.

isolved has been helpful as I am an HR department of one person. Whenever I have had a question or issue they have been right there to assist.

Platform for reporting.
Ease of use for employees.
Response time for inquiries.
Helpful people at isolved.

Does not have full integration with our benefits.

We are happy with the overall service level provided by iSolved helping us with all payroll needs for different states.

We like the ease of working with iSolved - they handle all our payroll needs very efficiently and lets us focus on other activities.

Sometimes - we need to follow up to get reports and other things.

This product is amazing. The associates are extremely helpful and response. The system is user friendly.

Ease of use.
Able to use the system for everything from finding candidates to on boarding, time keeping, insurance, ACA.

Unable to edit email addresses in on boarding stage. Have to delete entire employee and start over.

My overall experience with I-solved is good. Customer service is usually on point but has its moments.

I like the ease of use for administrators and employees in all modules is one of the biggest factors in using the system.

1. The articles in the library could be a little more instructional.
2. There is nowhere to request an enhancement for any module.
3. Time off reporting is based on a payroll year and cannot be changed to use calendar dates.
4. Sometimes I feel as though I do not have control over certain functionalities e.g. reports, user permissions, etc.
5. Expense management could be more user friendly.

Excellent product that makes my job easy. With automated payroll, I primarily use the reporting system. I have found it easy to use with standard reports easy to generate.

Detailed reporting, excellent customer service, excellent communications about requirements / deadlines.

Some tasks / screens are non-intuitive for an infrequent user like me.

I have been utilizing the isolved HCM platform since 2018, and I cannot express enough how impressed I am with the services and solutions this organization provides small businesses and HR Teams' of One. isolved HCM has truly revolutionized the way I manage human resources in my organization, and I am grateful for the seamless experience it offers.

From the moment I started using Isolved HCM, it was evident that this platform was designed with the user in mind. The interface is intuitive, user-friendly, and aesthetically pleasing. Navigating through the various modules and features is a breeze, making it easy for both HR professionals and employees to access the information they need.

I am particularly impressed with Isolved HCM's commitment to compliance and data security. They stay up-to-date with ever-changing regulations, ensuring that our HR practices align with legal requirements. The platform's robust security measures safeguard sensitive employee data, providing us with peace of mind.

Furthermore, the customer support provided by Isolved is exceptional. The dedicated support team is responsive, knowledgeable, and always ready to assist. Whether it's a simple query or a complex issue, they go above and beyond to ensure a prompt resolution, which is highly appreciated.

Lastly, isolved HCM constantly updates its platform with new features and enhancements based on user feedback and industry trends. This commitment to continuous improvement demonstrates their dedication to meeting the evolving needs of their customers.

In conclusion, the isolved HCM platform has been a game-changer for my organization. It has streamlined our HR processes, increased efficiency, and improved overall employee experience. With its user-friendly interface, comprehensive features, top-notch security, and excellent customer support, isolved HCM sets the benchmark for HR management platforms. I wholeheartedly recommend it to any organization seeking a reliable and robust solution.

One of the standout features of isolved HCM is its comprehensive suite of HR management tools. This platform covers every aspect of the employee lifecycle, from recruitment and onboarding to performance management and offboarding. The integrated nature of the system ensures that all data is connected, providing a holistic view of our workforce and enabling us to make informed decisions.

The payroll and benefits administration functionalities of Isolved HCM deserve special mention as well. The system handles complex payroll calculations effortlessly, ensuring accurate and timely payments for our employees. The benefit enrollment process has been simplified, reducing administrative burdens and enabling employees to make choices that suit their individual needs.

Like any platform, the isolved HCM system may have its own set of challenges that users could potentially encounter, as is the case with any software solution. During our implementation process of the isolved HCM platform, I encountered a few snags, which is not uncommon when adopting a new system or process. Additionally, being located in a remote part of Alaska has posed its own set of difficulties. The remote nature of my location has made it challenging to travel or network effectively, limiting the in-person support and collaboration that may be available in more accessible areas. However, these limitations were accommodated easily, and the negative impact has been mitigated by the nature of the product that isolved HCM provides. Despite the challenges, I would still highly recommend this product. The benefits and rewards it offers far outweigh the potential risks, making it a valuable solution for managing HR processes.

The software is easy to use, has all of the reporting needed (and more). Customer service is excellent.

Easy to use. Customer Service is excellent. Reporting options are extensive. Additional services are offered to customize needs.

There is nothing that I can offer as a con. Very happy.