isolved Reviews

Overall, I like it and would recommend it to other users. The product is not perfect; it has its flaws and complexity, but it gets the job done.

The product is highly dynamic and customizable. Our team and I have utilized it to deliver payroll and HCM-related services to our clients. I particularly appreciate its GL functions and the capability to automatically transmit data to QBO software.

However, there have been product updates that resulted in disruptions and issues with the software. Additionally, the product is not very user-friendly for general users.

I believe Isolved has an excellent message/goal on what they are trying to achieve in HR management. There are a lot of different options available to be successful with the human capital management system.

We like that for the most part it is user friendly and allows the client to be independent. The overall solution to common questions can be answered with the features.

I am the tax manager for our company. I feel that the Isolved tax service needs to be updated and more features need to be made available to ASO users. They are promoting an Isolved Tax Service that Isolved handles but that will not work for our company. The tax service while it is user friendly in some cases there are other features that can be better. For example: POA packages should be able to show more than one contact. Service bureau reports are lacking, and we are waiting for the system report builder to be up and running.

We have been using iSolved for over 7 years. In that time both the usability, functionality, and accessibility to the system has only gotten better. At least a few times each year we uncover new functions or ways to use the software to satisfy needs we didn't know it had the capacity to meet.

Customer support is great, very responsive, and knowledgable. The only downside we have experienced is that the features in the legacy core HRIS are no longer updated or improved much as iSolved adds other new paid modules to meet some of the basic needs. That said we still are not fully leveraging all the tools that are in the system yet.

I would recommend iSolved to any small to mid-market organizations in the private or public sectors.

iSolved checks all the boxes for a small organization looking for an affordable an accessible HRIS. The user interface is is easy to understand and work with. Behind the interface is a suite of robust functions that meet most of the needs of organizations looking for a mid-market level of system.

Some of the best functions include the highly customizable payroll processing features, powerful reporting features, and integrated digital personnel file functions.

iSolved provides a complete set of functions at its basic HRIS legacy level. Unfortunately, many if not all of the newer functions like workplace engagement tools, Learning Management, and workforce scheduling are all paid add-ons. While the basics will be more than enough for most small organizations the real power of the system will cost much more

LOVE working with and in iSolved and recommend this to any Service Bureau or Client needing a payroll software that's easy and reliable.

This system is user friendly for all types of users, Admin, Client, Manager/Supervisor, and Employee. I have had clients onboard with us and never need training because they are able to navigate quickly and the University has been a life saver.

The only issue I have is the response time when submitting a ticket.

Overall I am please with Isolved. They care about their customers and listen to our input. Isloved is a good reason I am now in Human Resources. They have a lot of good information as well as training classes within their university to help their customers grow and flourish in their field.

I have been using Isolved for about 3 years now. Isolved is extremely user friendly. The software is constantly being updated to make it easier for those using it, and I appreciate that they care for the companies that are using their software. Two pros would definitely have to be Time management and Employee experience. Both have improved greatly using Isloved.

One con that I would have to say about using Isolved is the response time when it comes to Customer Service. Sometimes I am able to get a quick response and other times it takes awhile for me to get a response which can put a halt in dome of our day to day tasks.

Excellent experience. I love working with iSolved. They are big enough to help you keep your payroll and HR running smoothly and still small enough to give you great customer support!

The customer support is excellent. You can get an answer quickly when needed. Also, iSolved handles tax data very well. We have not had any issues with our tax filings. And if you receive a notice they research and let you know if it is or is not related to payroll. Then you know how to handle the communications. Now on the phone line they have an option for tax help and they are very good! Thanks for always adding more to help us.

Currently, iSolved can't process foreign payrolls, but they can help with bringing their data into the HR side. I'm hoping soon we can have the international payrolls as an option.

Overall, I like the reporting and the ease of adding/terminating employees. I dislike the fees and charges.

I like the reports offered by isolved. They have a variety of supporting reports that especially help when we are going through an audit, which occurs 3 times a year and include 401k, quality, worker's comp.

I have a difficult time finding someone to help me with specific issues and to get them to resolve them accurately and quickly.
I also think isolved nickels and dimes us, such as charging a $5.00 fee when a direct deposit is incorrect.
I think it's ridiculous that when we don't have any changes during our benefits enrollment that we are charged a hefty amount. We don't need any changes whatsoever yet are charged a large fee.

Easy to implement clients on to the software and meet the in-depth needs both basic and complicated. This product has improved productivity.

Ease of use.
Client integration.
Onboarding / offboarding.
University education classes.

Non to date , the product has a solution for all our client needs.

There was a steep learning curve in navigating the software, but I am confident with my skillset and use of iSolved now. I am so thankful for the time iSolved has saved me. It is definitely a program that I look forward to using.

Time and record keeping, payroll, direct deposit, onboarding, 401k management, benefits management... literally everything! iSolved is the bomb.

The 401k retirement enrollment was a steep learning curve, though that is something that a person only should have to deal with once. I am thankful for the outcome and iSolved's support team.

Product has very good features. Customer Service Representatives are professional and very knowledgeable.

Customer Service Representatives are always able to find the answers to my questions. Very professional.

Conversion to isolved time was a challenge. All issues were resolved, however it took some time.

We absolutely love iSolved! They have saved us so much time and money. Their products integrate seamlessly with out HR systems. Their customer service is top notch, very knowledgeable, helpful and friendly.

I absolutely love everything about isolved's Payroll product from its ease of use to its seamless integration.

I do not have anything negative to say about isolved. They are awesome!

Overall a great product with lots to offer. Many aspects of HR/payroll can be utilized in this system. User friendly and cost friendly as well.

Great web-based software, employee friendly, easy to use software that allows for HR/managers to quickly review time and attendance.
Also allows for easy data extraction and reporting, which is user friendly as well.

Sometimes have slowness, unresponsiveness in loading.

My overall experience with iSolved has been great! Everyone is very friendly and helpful. My emails are responded to in a timely manner. If customer service is not able to answer quickly, they send an email letting you know they are working in the issue.

- I love the option for employees to submit time off request and missed punches through the system, less paperwork!!
- I appreciate the notifications you receive when you log into the system (ex: State tax changes, upcoming holidays, the reminder when to submit times when a holiday is approaching)

Once you submit payroll you cannot make any changes, you have to call in. I am also a user on the Paychex system and once I submit with them, I have 15 minutes to make any changes myself.

The system is great, the back end (customer service) is the main issue which has turned us away from using them for more services. We recently lowered our services to our basic needs due to reoccurring issues we have had with them.

The system/app is overall easy to navigate once you figure it out. Most of the system is self explanatory.

Customer service can be a hassle, getting a response or an accurate solution for your problem is sometimes an issue.

Wonderful experience. Whenever I need help, the customer support is there to help me. They are very knowledgeable.

Every aspect of the program. With a little help from the customer support, I've learned how to navigate the site.

Sometimes the site is a little difficult to navigate. That's where the customer support comes in.

Overall the experience I have had with isolved has and still is positive. The features help me do my job so much more efficiently.

I love the customer service. No matter how much I mess up you are always willing and friendly to help.

I didn't like having to switch from my old software but glad I did.

iSolved is the only platform I have used since starting in HR/Payroll. It is very ease to use, customer service people are always nice. I highly recommend it.

Ease of use is the main thing I like about this platform. Customer service is always very friendly and are as helpful as they can be.

Finding the report I want. The report titles sometimes don't make sense. For instance, I asked for a report to track Tardies, the report I was given is titled "Default Schedule Variance Export". Seems like too complicated of a title than what is needed.

I have worked with isolved for years (both with my current company, and with a previous employer). The service has been a great tool to streamline our internal processes at a time when outsourcing to a 3rd party payroll processor makes so much sense.

With the constantly moving payroll landscape and multiple state employees, we appreciate the reliability and knowledge base we get with isolved.

There have been a few hiccups along the way, but isolved has been responsive in addressing any small issues we've come across.

isolved has a lot of features but also takes a lot of time to learn these features. Depending on your client base, this may or may not be the platform for you.

isolved has the most features for those intense payrolls out of all platforms. There is a function for everything.

isolved requires lots of training and lots of experience.

Having been in the payroll/HRIS industry for almost 20 years, with experience in various leading large and small HCM platforms, isolved does remain a competitive solution. Regardless of the areas for improvement, one can tell that isolved takes the general needs of their end users into account.

From the end-user perspective: Easy to use & intuitive; able to manage simple to some complex payroll needs; offers ATS, LMS, GL, and a slew of other integration options; clean mobile ESS UI; constant releases to stay up to date on, or ahead of, industry standards.
From the setup/admin user perspective: Individual client conversions are rather easy; recently updated reference materials and courses in isolved's knowledge base are helpful; contacts we partner with at isolved are helpful and friendly.

Would love to see...better reporting options at both the individual client/end-user and system admin levels (report building that can merge multiple tables, or create percentage-based outputs using overall totals in report not just individual line detail), competitive upgrades to older modules, as well as core HCM dashboards that can be customized by employer, or even groups of end-users.