isolved Reviews

Overall a positive experience with my almost 5-year use of the isolved system both as an employee, and working at the service bureau level as well.

The iSolved platform presents a very simple yet effective means for employers and employees to manage their payroll data, track and record for timekeeping purposes, in addition to a whole scope of other benefits such as time off, performance reviews and expense management. All of which are very commonly used in today's business world.

If accruals could update in live time as the balance is used and the absence occurs, that would be phenomenal for end user understanding. While the payroll industry runs off the check date, using an accrual balance at the end of one year and paid in the beginning of the next, often leads to confusion and frustration among many of my clients.

I find that isolved is very user friendly and if you are stuck on something or need help, isolved makes it easy to find what you need.

The software is extremely user friendly. Learn and grow also allows you to learn new skills that you may need to become proficient in isolved.

I do not have any specific cons that I have found yet.

iSolved is as a robust, cloud‑based HCM platform that meaningfully streamlines HR, payroll, time, and benefits by bringing them into one integrated system, which reduces manual work and errors across the employee lifecycle.

Combines payroll, HR, and time tracking in one system, offers a user‑friendly interface, and gives employees self‑service tools that cut down on HR admin work.

Inconsistent or slow support experiences, bugs or issues after new releases.

Overall, I am pleased with isolved. It is a great product and offers many features which make payroll life easier.

i like the inclusiveness of HR and payroll products. There are many products that can be added so that the client can get all of their HR and payroll tasks done in one place.

The biggest issue I have is that new releases are not tested enough before being released. Many times the product does not work correctly or it breaks existing items. Also, log in issues are a daily occurrence with my clients and their employees.

Isolved is a very powerful HCM, and in the 4 years of our firm using it I have seen it grow and take user feedback to heart. After having used several other payroll solutions I think we've found the perfect one to grow our business.

The platform is extremely feature rich - There are solutions for reviews, applicant tracking, and for payroll the in depth earnings/deductions/memo setup means you can make it work for just about any type of business. I love the configuration piece of the back end.

Although there are several solution, there is still a slight disconnect between different platforms. Jumping to ATS from the core HCM is still very much like going to a different product. They are making strides in the SSO solutions though.

I am very happy with the software and have recommended it to others. I encourage others to look into it.

I have worked with multiple payroll platforms and iSolved is easy to navigate, offers seamless control of processes with options for customization, and offers a wide variety of product and services. Very satisfied.

I do think some additional upgrades would be helpful in the Learn and Grow product but they have updated quite a bit lately and it seems like more to come.

There is no other payroll software I feel confident recommending in the payroll industry. Isolved truly is the best of the best when it comes to payroll and time software services!

It's user friendly, robust in automations and streamlining data, and the Add-Ons are impressive. Isolved works hard to make their product scalable and easy to use for a 2 employee company all the way up to an Enterprise Client with extensive staffing. They've worked hard to ensure their products all interface with one another and, in most cases, involve a SSO.

The Support from Tickets can be inconsistent. Some tickets can be responded to quickly with an educated contact while others can take months for a response and once that response is received, is not always the highest talent in Isolved to be interfacing around the issue at hand.

10/10 Use it daily and it make HR easy with email sent directly to the employees for any payroll change or Tax change.

Electronic Flies
Easy Interface
Great CC
Able to control payroll with ease and intergrade commission through excel uploads.

Limited reporting.
Call in for Special Payrolls.

Overall it's been super positive. I love using iSolved and really appreciate the robust learning materials provided to us via the University.

I love iSolved because it is easy to use and easy to teach my clients to use, even if they aren't the most tech-confident people.

Sometimes making edits on the time cards can be a little finnicky but I can usually find a work-around.

It has been great overall. iSolved is versatile and can be customized for a business of any size. It makes managing payroll very simple.

iSolved makes every aspect of payroll accounting so easy. Once you get familiar with the interface, it is very user-friendly.

The 'University' (training/learning resource) is a bit challenging. It is hard to find the information I need and I haven't found the courses to be very helpful.

Good to start but they have to improve the website and user inter face to simplified manner so every one can access and view clearly what they what like a mobile application with perfect dashboard option.

Team.

Response from the employee short the issue community help you most and also online resources for the learning

Technical Glitch

poor web access

making things complicated

In out third year, we have worked out all the kinks and surprises within the application. A great product to service our clients

Ease of use when navigating the system. University for training. Multiple product offerings that can be customized for clients

Knowledge transfer good articles on content, not o much on context. Response times on Support tickets

Overall the Isolved system is the best software I've used, after 4 other systems in my 8 years working in payroll and HR i will be recommending this for any company looking for a great system

Easy to use, and easy to find things. The the employee self-service is a great tool and one of the best i've used

There is still some room for improvement, some menus could use updating and the search function should be able to find anything in the system not just the menu options.

We enjoy the usability and multi-level functioning isolved provides. We currently use only a fraction of their suite of products but budget each year to implement another module.

Our dedicated trouble ticket team are on top of any issues and questions we have. I appreciate their fast service and relatable nature. They are communicative and responsive.

Growing pains as things move around have been a reality here and there but the fact that isolved is growing means great things for their clients.

Great product and service. isolved has so many great features that can make an HR team's life easier.

So much functionality and more are being added regularly.

Some downtime when doing releases. Needed updates to the new adaptive experience, which is in progress.

I genuinely appreciate the program despite its challenges and sincerely hope they enhance its accessibility for all users, including our valued clients. Your attention to this would be greatly beneficial!

Ease of Use: The interface is user-friendly, making it easy to navigate and perform tasks
Comprehensive Features: It offers a wide range of features including payroll processing, benefits management, and time tracking
Customization: The software can be tailored to meet specific needs, allowing for customized reports and workflows
Cloud-Based: Being cloud-based, it provides accessibility from anywhere, which is convenient for remote work
Customer Support: Many users appreciate the responsive and helpful customer service

Customer Service Issues: Some users have experienced poor customer service, characterized by slow response times and inconsistent support.
Implementation Challenges: The implementation process can be problematic, with data conversion issues and inadequate training
Technical Glitches: Users have reported technical problems such as login issues and system errors
Billing Confusion: There have been complaints about unclear billing practices and inconsistent answers from support regarding charges
Limited Advanced Features: Some users feel that the software lacks advanced features compared to other payroll solutions

I would highly recommend ISolved. It is easy for the business to use, and the employee. As a PEO we can customize it and customers love it!

- It is customizable
- Great Customer Service
- Easy to navigate
- The setup for companies is easy

There is so much in Isolved Learn and Grow portion; like all of the videos, sometimes I don't know where to begin.

Overall this has been a great tool in improving our employee experience. This has been a go to platform for all things HR, from them applying, onboarding, clocking in on a daily basis, and benefit enrollments. They truly made it easy to have one platform manage all of those tasks.

Their customer service is top notch. They are quick to respond whenever we need help. They've also been great at scheduling monthly meetings to assist with making our current processes more efficient.

There are some features in Isolved that we've had free to us to use, but they weren't turned on for us to access. We'd love to take advantage of all of those features so that we are getting the most out of the platform.

We've had a great experience with isolved across multiple implementations. The platform offers powerful capabilities for payroll, benefits, time tracking, and HR management, all within a single ecosystem. What truly stands out is the flexibility of the system and the knowledgeable support team that helps tailor the solution to meet complex business needs.

The user interface continues to improve, and the addition of features like Perfect Payroll™, Advanced Accruals, and Analytics Hub has brought even more value. As a partner, we've also benefited from the isolved Network and PartnerHub, which provide education, tools, and community support.

If you're looking for a scalable, all-in-one HCM platform backed by a team that genuinely cares about your success, isolved is a smart choice.

Comprehensive functionality across HR, Payroll, and Benefits

Constant feature updates and innovation

Responsive support and implementation team

Strong partner community and training resources

Some modules (like reporting) can take time to fully master

UI transitions are ongoing but heading in the right direction

It is fine for the time being. When we were brought onboard, it was contracted through a local business. Since then, they have been bought out, and the customer service has declined. I would like to see the interface drastically improved.

The pricing model is good. They are very fairly priced for what they can offer to their client base.

The interface is completely behind the times. You have big players in this industry who blow iSolved away with how much more intuitive they are. The iSolved interface, scheduling, importing, timecard portions are so outdated compared to other companies. They are behind the times, and it would help if they actually fixed and improved some things. The customer support is subpar. It is rare to ever get ahold of your account manager. The customer service teams around the manager are incompetent. Our garnishments are consistently put into our system wrong. Causing issues with numerous payrolls.