isolved Reviews

I love the software and what it has done for our HR experience overall. It has greatly improved our employee experience for onboarding, payroll, time and record keeping, benefits enrollment, and many other great feature.

Lots of tools/options to choose from to improve and develop great HR practices and increase capacity.

Cost - Every additional feature comes with a price.

The overall use of the system is easy due to the progression and intuitiveness of screens. It has saved time in onboarding and open enrollment of benefits. Many payroll errors have been eliminated due to employee engagement, their ability to view their own timesheets has made payroll a breeze. I only wish report writing could be simplified.

Simplified Payroll.
Employee Interaction.
Ease of Benefit Enrollment.
Effortless On Boarding of new hires and rehires.

Report Builder need to be easier.
Auto Lunch Punch issues.

Overall, we love the system. We use it for hiring, onboarding, self-service, quarterly and year-end administration, and HR needs. The price is comparable. There are lots of features you can add in and different price levels.
The billing is easy.

We have been with isolved for over 6 years. The switch from inhouse to outsourced payroll was easy. The program is great. Lots of customizable features, tons of general reports and easy to create new ones, and great features for my employees.
We love the onboarding and self-service access.

I wish some features like the I9 had filling functions for the government agency.
Also, I wish proper names and street/city names would self capitalize.

Overall this is a very good product and I would definitely recommend it to payroll departments who are struggling with the software they currently use.

In 20+ years working in payroll and using several platforms, this is by far the best one. It is one system and one database, so everything from onboarding to timekeeping to processing payrolls runs very smoothly.

Sometimes support is a bit slow. Especially if you need to request a custom report. However, the report writer is pretty strong, so that's not something we need often and the support is still better than I've experience with other payroll/HR platforms.

Working with isolved has been a great experience. From our dedicated account manager to the sales team and the customer service.

Since implementing the Applicant Tracking System, we have brought our total hire time down by 75%.

It would be great if we didn't have to download resumes to see them full screen.

Overall, isolved has been a wonderful platform that is able to adapt to a companies changing needs. The employee experience is easy and employees are able to do everything they need on their mobile phones.

With isolved being a true single database, employee information is more accurate and takes less time to enter in as there is one record. The system also provides the full hire to retire and continues to evolve with the changing market.

I think the time & attendance portion of the system could be built out further to accommodate more shift differential complications, but for basic shift differentials and regular timekeeping, it works great!

Overall, I love ISOLVE!! Can't imagine doing my job without isolved. I'm overall happy with my isolved services.

I love all the products, We use. They make my job easier. Makes things easier for my employees to use.

I don't like that for support there are so many different people to talk to. Seems like three different contacts for every area. Would love one contact for each department.

Overall it's a good experience. There are a few big payroll features missing but the adds make up for it.

The software is futuristic. Anything you can want in a payroll software is here. It works as designed most days.

Support is sub par. They take forever to get back to you.

I was with iSolved, switched to ADP, and went right back to iSolved. I thought a big company like ADP would be what we needed and would have a super program, but they had horrible customer service when I needed it most. I like that I can email or call one person, or a team, and get my answers within a day.
The payroll process is rather simple, and it's great that the time cards link right in. There is no confusion or too many steps.

Good customer service, quick to respond.
Lots of reports for several data needs.
User friendly. Easy to understand payroll process.

Pricing based on the number of employees for every individual needed service.
Some reports are too detailed or do not come in Excel so that I can manipulate it for my needs.
AEE for the phone can have issues occasionally for the hourly employees when trying to punch in or out.

This product saves me so much time and effort! Which in turn saves money. I don't ever have to worry about any taxes being filed properly. They make everything streamlined.

This product is 1) Easy to use, 2) Affordable, 3) Great Customer Service, 4) Saves time and money! I really like it!

There are no cons that I can think of at the moment.

isolved always makes updates and listens to feedbacks from its users. It is user friendly and customizable to your clients.

Plenty of options to search menu, user friendly, and innovative! The site itself is very organized.

When using the employee search, you cannot press enter on your keyboard and have to be very specific with what you type - I would like to see updates on this page.

Overall I find isolved to be a great resource as a payroll and complete HRIS system. I enjoy exploring all the new features and tailoring the system to fit my organization's needs.

I like the ability to customize the features to fit our needs. There is no set package so that we can pick and choose the functions that work best for our team and master them before tackling the next feature.

Advanced support is always tricky. The customer service team is a great resource for troubleshooting but getting to someone for best practices can be timely.

This is a great product and I am so glad to be using it. The staff is terrific, friendly, and responsive. Thank you.

I love the new cloud platform, looks of good feedback from employees.
HR team is great, as well. More to love than not to love.

Report writer hard to understand to me. I wish there were better reports prewritten.

Our organization enjoys using isolved and would recommend it to anyone in the market to make a change.

Easy to navigate. isolved university is a great tool to utilize to learn more about the programs abilities. Constant improvements on things you didn't think could be improved. Great customer support.

Sometimes the changes have some kinks that need to be ironed out.

Meh - the interface needs a lot of love and the fact that each of the individual isolved platforms have separate logins and are not integrated (payroll, HCM, People Heroes).

The pink color with the new branding is nice and it is slightly more streamlined and modernized which is nice.

The UI. The massive updates with NO heads up or "hey we're making changes and things are going to look like THIS from now on".

We are very happy with iSolved: the products they offer, the quick response, the ease of the online site, and the ability to run reports.

The customer service is great. They save our small business time and money by making payroll and benefits so easy to do. Additionally, it allows us to offer a 401k program to our employees despite our small size.

I would prefer a specific case manager to deal with every time. That being said we always get a quick response every time we reach out with a question or concern.

My overall experience with this product has been no less than fantastic! I can always rely on excellent care from the iSolved support team, at every angle of the company.

Customer Service.
Knowledge Base.
Consistent Support.
Fast Resolution.
Great employee feedback.
They care.

Report Writer.
Archaic view.
Difficult to navigate sometimes.

There is so much almost endless amount of things a company can do in iSolved, like i said it is almost overwhelming with the amount of things. But it is very easy to use.

Using isolved is easy, its not a very hard system to get the hang of. There is a lot to offer and there is so much a company can do.

I feel like there is so much in isolved it can seem overwhelming.

When you can meet all of your business needs in one place, that's a win.
Best feature would be to understand the functionality of the product and intended use. Once accomplished the sky is the limit.

Very comprehensive and does it all. Hire to retire platform that engages the entire workforce and business partners such as you health broker, your P&C broker, your Financial advisor and cobra management.

Just like your mobile device, many features that takes some time to get used to.

Overall, our experience has been great, there are just a few things we would change if we could but isolved is working on them!

The benefit feeds, the payroll processing and the reporting features always run very smoothly. I enjoy using the custom reports feature as well and have incorporated it into many of our processes.

The PTO is harder for us to edit since it is so closely tied in with payroll.