What is opcycWFM?

Our workforce management solution allows your organization to optimize its essential resources in a more streamlined, cost-efficient, and employee-focused manner, significantly reducing the manual, labor-intensive nature of administrative duties. Service centers of varying sizes in over 15 countries depend on our opcycWFM software to effectively oversee, plan, and regulate employee assignments, even in challenging circumstances, while placing a strong emphasis on employee preferences and requirements. opcycWFM provides comprehensive support for your planning, monitoring, and staffing processes. This all-inclusive workforce management tool empowers you to manage the daily operational cycle intelligently, requiring minimal adjustments due to its unique configurability. For those seeking a workforce management provider that genuinely comprehends your daily operational needs, opcycWFM is undoubtedly the right choice. Its user-friendly interface, along with its powerful features, makes it an exceptional option for organizations focused on maximizing efficiency and enhancing employee satisfaction. As a result, choosing opcycWFM can lead to improved overall productivity and a more harmonious work environment.

Pricing

Price Starts At:
$5.95 per user per month

Integrations

No integrations listed.

Screenshots and Video

opcycWFM Screenshot 1

Company Facts

Company Name:
opcyc GmbH
Date Founded:
2011
Company Location:
Germany
Company Website:
opcyc.de/opcyc/de/

Product Details

Deployment
SaaS
Windows
Training Options
Documentation Hub
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

opcycWFM Categories and Features

Workforce Management Software

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics