List of the Top 25 Contact Management Software for Zendesk in 2026

Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.

Pipedrive is an advanced customer relationship management (CRM) and sales pipeline management tool aimed at assisting companies in monitoring and enhancing their sales workflows. It features automation capabilities, AI-driven sales analytics, and up-to-the-minute reporting to enable businesses to finalize deals more quickly and efficiently. Additionally, with its adaptable workflows, compatibility with numerous applications, and user-friendly design, Pipedrive empowers sales teams of various scales to handle leads, streamline repetitive activities, and assess performance for more informed, data-oriented decisions. This comprehensive platform not only simplifies the sales process but also enhances collaboration among team members, ensuring that everyone is aligned towards achieving common goals.

Pipeliner CRM is the AI-powered sales management solution designed to put salespeople first, delivering an intuitive, visual, and engaging experience that drives real productivity and rapid adoption for mid-sized, large, and enterprise teams. With comprehensive pipeline management, advanced AI assistance, no-code Automatizer workflows, and embedded business analytics, Pipeliner eliminates complexity while scaling effortlessly—reducing the need for third-party tools and dedicated admins. Key features include personalized user interfaces, multiple pipeline visualizations, automated approvals, relationship mapping, quota management, and AI-driven email support. Seamlessly integrate with Google Suite, Microsoft Suite, and over 50 popular apps, plus access it on the go via iOS and Android mobile apps. Sales teams save time on routine tasks, gaining more opportunities to close deals, while managers benefit from easy forecasting, automated reports, and performance insights without micromanaging. Boasting the fastest ROI and lowest TCO in the industry, Pipeliner offers unmatched innovation, complete customization without coding, and exceptional support from real experts. Join the 95% of clients who stay loyal after five yearspipelinersales.com and transform your sales process today. Experience the difference—sign up for a free trial and see why Pipeliner CRM is the heartbeat of successful sales organizations.

Salesforce’s CRM offerings for small businesses come in two comprehensive suites: Starter Suite and Pro Suite, each crafted to fuel growth by connecting key business functions in one seamless platform. Starter Suite is ideal for small businesses beginning their CRM journey, combining marketing, sales, service, and commerce tools with easy setup and AI-driven guidance, supported by a free 30-day trial and 40% off pricing. Pro Suite elevates this experience with greater customization options, powerful automation, real-time chat, sales quoting and forecasting, and access to hundreds of additional apps via AppExchange, making it perfect for businesses with evolving and complex needs. Both suites include features such as campaign templates, smart segmentation, case management, and storefront builder, allowing businesses to build strong customer relationships and grow revenue across multiple channels. Pro Suite customers also benefit from enhanced pipeline visibility, streamlined payment processes, and comprehensive customer service automation to improve operational efficiency. Salesforce’s rich resource ecosystem — including Trailhead courses, live events, and an active community — supports businesses in maximizing their CRM investment. Customer testimonials emphasize the scalability and flexibility of these solutions, showing how Salesforce adapts to changing business demands. Whether launching or expanding, these CRM suites ensure companies have the tools they need to succeed and scale without switching platforms.

VipeCloud offers a comprehensive customer relationship management (CRM) solution tailored for sales and marketing activities. This platform is specifically crafted to assist small and medium-sized enterprises in optimizing their marketing efforts while effectively monitoring their sales processes. Its standout features encompass lead generation and prioritization, communication across multiple channels, analysis of customer engagement, and an autoresponder function. With VipeCloud, your business will gain the essential tools needed to attract and retain more customers. Both you and your team can experience rapid growth through the platform's capabilities in email marketing, sales automation, and CRM functionalities. By utilizing workflow automation and lead scoring, your sales team can focus on the most promising prospects, ensuring a smooth transition from marketing to sales, which is crucial for business expansion. Moreover, you can have complete confidence in our top-tier US-based support team, who are dedicated to assisting you at every stage of your growth journey. Their expertise and commitment make VipeCloud not just a tool, but a valuable partner in your business's success.

Clear C2 recognizes that each business has unique requirements. As a result, C2CRM has been crafted to let you choose the features that best suit your needs. Our CRM solution is not only budget-friendly but also adaptable as your business expands. C2CRM consists of four interchangeable modules that together form a comprehensive CRM package: Customer Service, Sales Automation, and Marketing Automation, all designed to enhance efficiency. At the heart of our offering is the C2CRM Relationship Management module, which serves as the foundation of our system. It encapsulates all the essential logic necessary for managing your business relationships effectively. Equipped with integrated dashboards and reporting tools, you can gain a holistic view of your accounts, contacts, activities, and automated workflows, ensuring that you are always informed and ready to make strategic decisions. This level of insight is crucial for driving growth and improving customer satisfaction.

HubSpot serves as an AI-driven customer platform that combines all the essential software, integrations, and tools required to unify your marketing, sales, and customer support efforts. By utilizing HubSpot’s connected platform, businesses can accelerate growth by prioritizing the most critical aspect of their operations: customer engagement. The HubSpot CRM goes beyond being merely a tool; it is the core of your business operations. This CRM solution empowers your team to cultivate stronger relationships with customers, fundamentally changing how you communicate with them. It provides a seamlessly integrated environment for sales, marketing, and customer service, enabling deep insights into your customer interactions. Everything is neatly organized within an intuitive dashboard that boosts your team's productivity. As your business evolves, our platform is built to scale, offering adaptable solutions that cater to your changing requirements. Additionally, HubSpot CRM features a robust free version filled with vital functionalities, making it an excellent option for forward-thinking businesses. This innovative CRM is set to redefine customer management; every customer interaction represents a chance for growth and improvement. You can schedule a demo to explore our premium offerings, or you may begin using our extensive range of free tools right away.

ClickUp represents the next generation of workplace solutions, offering a comprehensive suite that includes tasks, documents, goals, and much more. In an era where data silos and redundant expenditures are increasingly intolerable, ClickUp consolidates all your work within a single platform. This all-in-one application can effortlessly replace multiple tools, making it an indispensable asset for any team. Whether your projects involve sprint management or ad proofing, ClickUp is adaptable to fit teams of all sizes. Additionally, ClickUp AI serves as an innovative writing assistant, capable of aiding in various tasks such as text summarization, idea generation, and the creation of diverse types of content. This versatile platform is designed for teams across different industries and is fully customizable to meet their specific needs. It stands out as an essential resource for teams aiming to oversee every facet of design and development from a singular location. With advanced modularity offered through add-ons known as "ClickApps," teams can achieve a level of customization that enhances their workflow significantly. Moreover, ClickUp enables users to craft custom views that are easily saved and shared, fostering collaboration. Its unique features, including Assigned Comments, LineUp™, and Box view, facilitate exceptional management of team dynamics and project tasks. Ultimately, ClickUp transforms the way teams operate by streamlining processes and enhancing productivity.

monday work management is a powerful cloud-based platform designed to help organizations manage projects, processes, and resources in a centralized workspace. It enables teams to connect their daily tasks with broader business goals, improving alignment and execution. The platform supports a wide range of use cases, including project management, task tracking, resource planning, and business operations. It provides real-time visibility into work progress, potential risks, and performance metrics, allowing for informed decision-making. monday work management includes automation features that reduce manual work and streamline workflows. It offers customizable dashboards, reports, and workflows, allowing businesses to tailor the platform to their needs. The system integrates with over 200 applications, ensuring seamless collaboration across different tools and teams. It is designed to support organizations across various industries and functions. The platform enhances communication and coordination by centralizing all work processes. It also includes AI-powered features that help identify risks, categorize tasks, and generate project plans. monday work management improves efficiency by standardizing processes and assigning clear ownership. It enables organizations to scale operations while maintaining control and visibility. By combining flexibility, automation, and real-time insights, it helps businesses optimize performance and achieve their strategic objectives.

Managing your CRM shouldn't be a source of anxiety. Nutshell serves as a comprehensive platform for CRM, sales automation, and email marketing, designed to aid B2B organizations in collaborating effectively to secure more deals. User-friendly yet robust enough to meet the needs of any business, Nutshell is tailored for teams looking to eliminate the hassle of juggling multiple sales and marketing tools, without incurring the cost of a full-time administrator to manage their software ecosystem. Every subscription to Nutshell comes with unlimited data storage, customizable reporting options, complimentary assistance for data migration, and outstanding live support, all at a budget-friendly price. It seamlessly integrates with the software that small businesses are already familiar with, such as Google Workspace, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Additionally, Nutshell provides dedicated mobile applications for both iPhone and Android users. As a prominent CRM solution for small businesses with a vast global customer base, Nutshell is perfectly suited for any B2B enterprise that prioritizes relationship-building, including sectors like manufacturing, professional services, technology, wholesale, and non-profit organizations. Explore what Nutshell has to offer—you might just find the perfect partner for your business growth journey.

Microsoft Outlook is a modern communication and productivity platform that combines email, calendars, contacts, and task management into one powerful application. Available on desktop, mobile, and web, Outlook provides a seamless experience for individuals and teams looking to stay connected and efficient. Its integration with Microsoft 365 and third-party providers like Gmail, Yahoo, and iCloud ensures all your accounts are accessible in one unified inbox. The addition of Microsoft Copilot transforms Outlook into an AI-powered assistant—capable of summarizing long threads, organizing your inbox, suggesting replies, and helping you manage your schedule intelligently. Shared calendars, meeting insights, and scheduling suggestions enable better collaboration across time zones and teams. Outlook’s enterprise-grade security safeguards communications through advanced encryption, spam filtering, and ransomware protection powered by Microsoft Defender. Users can personalize their Outlook experience with custom layouts, color themes, and productivity integrations like Power BI dashboards and Adobe Acrobat tools. Cross-device synchronization ensures every update reflects instantly across PC, Mac, mobile, and web versions. Outlook also connects directly to OneDrive and Teams, enabling users to attach, share, and collaborate on files without leaving their inbox. Whether for personal productivity or enterprise operations, Outlook remains the trusted choice for managing communication, time, and collaboration in the AI era.

Raklet is an innovative software designed for membership management that can significantly enhance your business growth. You can effectively monetize your audience by utilizing tools such as newsletters, memberships, and various digital resources. The platform allows for a straightforward import of contacts and the creation of personalized fields tailored to your needs. You can streamline your communication by automating messages across multiple channels, along with the capability to collect both one-time and recurring payments. Additionally, it offers automation for reminders and invoices, ensuring you remain connected with your employees no matter where they are located. With our mobile application available on both Android and iOS, you can interact with your members from virtually anywhere. For those looking for a unique touch, we can also develop a custom mobile app tailored specifically for your organization. Engaging your audience is made simple through multiple channels, including private messages, newsletters, events, and more. By providing digital membership cards, you enhance your members' engagement and sense of belonging. Moreover, integration with Zoom allows for seamless tracking of attendees at online events. Ultimately, Raklet equips you with all the necessary tools to manage your entire organization efficiently, all from a single, unified platform, making it an invaluable asset for your membership management needs.

Enhance the efficiency of your projects with a customized approach through Airtable. This adaptable collaboration platform combines the strengths of a relational database with the simplicity of a spreadsheet interface. It works seamlessly on multiple devices and platforms, providing real-time data updates to keep everyone on the same page. Users can choose from various visualization options like grid, calendar, Kanban, gallery, and forms, simplifying task management and improving workflow organization. Furthermore, Airtable’s flexible customization features empower users to create specific solutions that cater to a wide array of project requirements, ultimately boosting productivity and collaboration. With its intuitive design, Airtable makes project management not just effective but also enjoyable.

Introducing the intuitive CRM solution tailored for Office 365 and G Suite users. With Nimble, setup is a thing of the past, as it autonomously configures itself to meet your needs. Already, thousands of teams are leveraging Nimble to enhance their productivity each day. It simplifies the process of organizing your contacts, fostering relationships, identifying opportunities, achieving objectives, and cultivating connections. The Today Page brings together your tasks, social interactions, pipeline, appointments, and schedules into a single, user-friendly dashboard. You can seamlessly integrate contacts and social media interactions, along with communications from over 160 applications and CRMs, to form a cohesive relationship management system. Gain access to a comprehensive view of your contacts, including their information and your team's interaction history. Additionally, you can effortlessly add notes, update deal statuses, and retrieve social media profiles, ensuring you're always well-informed and connected. This streamlined approach not only saves time but also enhances collaboration among team members.

Discover how Keap can streamline your operations, automate everyday responsibilities, and enhance your lead conversion. Formerly known as Infusionsoft, Keap serves as a comprehensive CRM solution tailored for small businesses. This platform enables small enterprises to perform their tasks more efficiently and intelligently. By consolidating client details and daily activities into a single location, Keap liberates you from monotonous chores. All your leads, whether recent or established, are easily accessible together. You can retrieve client information anytime, from anywhere, ensuring you never miss a beat. With streamlined scheduling and quoting features, Keap alleviates the stress associated with securing new projects. In addition, you can monitor unpaid invoices and accelerate your payment processes. Build lasting connections by referring friends and enhancing your professional network, all while enjoying the benefits of a well-organized system. The transformation it offers can significantly boost your business's productivity and growth.

monday CRM is a comprehensive AI-powered customer relationship management platform designed to help businesses manage and optimize their entire sales cycle. It centralizes all customer data, including leads, contacts, deals, and communications, into a single, unified workspace. The platform uses automation to handle repetitive tasks such as lead assignment, follow-ups, and data entry, allowing sales teams to focus on closing deals. It offers code-free customization, enabling users to tailor workflows, pipelines, and processes to fit their unique sales strategies. monday CRM provides real-time dashboards and reporting tools that give full visibility into sales performance and pipeline health. It includes AI-powered features that help predict outcomes, identify opportunities, and improve decision-making. The platform supports email sequences and mass communication tools to enhance engagement with prospects and customers. It integrates with over 500 applications, ensuring seamless connectivity with existing business systems. monday CRM is designed to support teams of all sizes, from small businesses to large enterprises. It improves collaboration by connecting sales, marketing, finance, and operations within one platform. The system also offers mobile access, allowing users to manage deals and activities on the go. It enhances efficiency by reducing manual work and improving workflow consistency. By combining AI, automation, and flexibility, monday CRM helps businesses increase revenue, improve customer relationships, and scale their operations.

Businesses engaged in B2B sales can benefit from utilizing an effective yet straightforward CRM solution. This tool streamlines customer relationship management by leveraging existing data to enhance customer interactions and boost sales performance. Designed to be user-friendly and visually appealing, it serves as a sales instrument that prioritizes user satisfaction while incorporating cutting-edge technology tailored for people. Ultimately, this CRM empowers small businesses to foster deeper connections with their clients and achieve greater success.

Teamgate is an intuitive and highly effective CRM designed specifically for Sales and SaaS professionals, catering to everyone from startups to large enterprises. This comprehensive web-based sales CRM solution enhances your sales journey and fosters business expansion. With a multitude of features that streamline every phase of the sales cycle, from identifying leads to finalizing sales, Teamgate stands out in the market. It effortlessly connects with popular business applications like Mailchimp, Intercom, Quickbooks, and Zendesk, enabling sales teams to consistently surpass their targets. Furthermore, Teamgate eliminates unexpected implementation expenses, consulting costs, and additional fees. This makes it not only a powerful tool but also a cost-effective choice for organizations looking to optimize their sales processes.

Copper is a user-friendly CRM designed specifically for small businesses looking to enhance their management of prospects and customer relationships without the burden of data entry, tedious administrative duties, or complex tools. Save valuable time by eliminating the need to manually input information. With seamless integration into Gmail and other Google Apps, Copper automatically records all your emails and interactions with the appropriate contacts. Additionally, it consolidates essential sales and relationship information—ranging from email conversations and previous engagements to task management—into a single accessible location, streamlining your workflow. This means you can focus more on building relationships and growing your business.

Gain a deeper understanding of your customers and grow your business with Insightly. This powerful and intuitive customer relationship management (CRM) solution is designed specifically for small and medium-sized enterprises, enabling teams to increase sales, nurture relationships, and deliver projects on time. It offers smooth integrations with widely used applications such as Gmail, Office 365, and MailChimp. Furthermore, Insightly equips organizations with crucial tools to manage contacts throughout the sales journey, oversee customer interactions, and monitor their sales pipeline, along with numerous other features. By utilizing Insightly, companies can streamline their operations and enhance customer satisfaction, ultimately leading to greater success in their endeavors. Embracing this platform opens up new avenues for growth and efficiency, allowing businesses to thrive in a competitive landscape.

BIGContacts enables businesses to gather additional leads, enhance opportunity conversion rates, and improve customer retention. Recognized as a leading email marketing and contact management platform specifically designed for small enterprises, it plays a crucial role in nurturing and developing leads throughout the entire sales journey. By integrating a Lead-2-Revenue framework with a powerful customer relationship management system, BIGContacts ensures a harmonious collaboration between sales and marketing teams, ultimately boosting efficiency and profitability for businesses. This comprehensive approach allows small businesses to thrive in competitive markets by fostering stronger relationships with their clients.

Salesmate is an all-in-one web-based CRM solution designed to streamline your business's sales, marketing, and customer service teams, enabling them to collaborate effectively and drive revenue growth. Serving as a single source of truth, it offers a comprehensive view of all contacts, empowering your marketing team to design targeted campaigns aligned with company objectives. Meanwhile, your sales team can efficiently oversee their sales pipeline, equipped with tools to enhance communication, increase outreach speed, and eliminate missed opportunities due to disorganization. Additionally, your customer service team can nurture key client relationships and identify upsell prospects, contributing to overall revenue enhancement. By utilizing Salesmate, all departments can align their efforts towards common goals, fostering a collaborative environment. To experience its benefits firsthand, sign up for their 15-day free trial and discover how Salesmate can transform your business operations!

Highrise serves as a customer relationship management system designed to assist users in tracking their interactions with clients while managing the status of deals and relationships. It allows for the effortless importation of contact information from services like Outlook, Gmail, and Excel. Furthermore, Highrise facilitates the addition of notes and comments within each individual's profile. Task management features are also integrated, enabling users to create tasks, set reminders for various initiatives, and categorize tasks by company, contact, or project. This all-encompassing approach promotes effective communication and organization throughout professional interactions. The intuitive interface enhances teamwork, making it simpler for groups to collaborate and remain aligned with their objectives, fostering a more productive work environment. In addition, the platform's flexibility caters to diverse needs, ensuring it can adapt to various business contexts.

Sugar Sell differentiates itself as a unique Customer Relationship Management system, featuring a broad spectrum of capabilities such as sales-force automation, marketing initiatives, customer support, collaboration functionalities, mobile access, social CRM integration, and detailed reporting tools. By implementing Sugar Sell, both individuals and teams can recover valuable time to focus on projects and interact more efficiently with customers, which in turn boosts sales performance. Discover the benefits experienced by top brands by exploring Sugar Sell today. In contrast to other customer management solutions, Sugar Sell promises an outstanding user experience that truly distinguishes it. Honored as a four-time recipient of satisfaction, reliability, and technical support accolades in PCMag’s Business Choice Awards, Sugar has earned the trust of numerous businesses. The platform's real power lies in the story it creates—integrating your customers, your business, and its future direction. When you aim to provide every employee with timely and pertinent information, Sugar Sell stands out as the premier solution for enhancing customer experience, not only meeting needs but anticipating them before they arise. Moreover, adopting this cutting-edge platform can result in significant transformations for your organization, fostering growth and innovation.

Experience a user-friendly online CRM designed to enhance customer relationships, boost sales, and optimize your time management. Consolidate all customer data in a single location for easy access. Monitor interactions, review historical data, and deliver individualized experiences to your clients. Customize your sales pipeline to align with your specific sales approach, allowing you to identify deals that require your focus or are nearing closure. With our comprehensive reports, you can pinpoint which activities most significantly influence your sales performance, enabling you to make informed business choices. Shape Capsule allows you to streamline team organization, ensuring each member views only the information relevant to their role. Track their progress and concentrate their efforts effectively. Additionally, Capsule integrates smoothly with well-known applications like G Suite and Mailchimp for enhanced functionality. Capsule Mobile enhances your experience with caller ID and prompts you to log notes in your CRM after each call. All features of Capsule are accessible on both Android and iPhone devices, ensuring you have the tools you need at your fingertips. This level of accessibility and integration makes managing customer relationships more efficient than ever before.