List of the Top 25 IT Service Software for Freelancers in 2025

JDisc Discovery serves as a robust solution for IT asset management and network discovery, offering organizations valuable, real-time visibility into their complete IT landscape. By conducting automated network scans, it efficiently detects and organizes a variety of devices, which ranges from physical servers and workstations to virtual machines and network appliances, thus providing users with a comprehensive asset inventory. The tool meticulously gathers crucial information, encompassing hardware specifications, installed software, system configurations, and the interrelationships among devices, ensuring thorough documentation of the IT environment. One of the standout features of JDisc Discovery is its agentless design. Instead of requiring software installation on each device, it utilizes multiple protocols such as SNMP, SSH, and WMI to collect data, facilitating rapid deployment and ensuring compatibility across an array of operating systems, including Windows, Linux, and Unix. This adaptability makes it particularly well-suited for varied and evolving IT infrastructures, allowing for effective and unobtrusive data acquisition. Additionally, its user-friendly interface enhances the overall management experience, empowering IT teams to make informed decisions based on accurate and up-to-date information.

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

SuperOps is an innovative all-in-one PSA-RMM platform tailored for driven MSPs aiming for effective growth. Enhanced by AI capabilities and intelligent automation, SuperOps provides an extensive array of features, ranging from IT documentation to project management, guaranteeing that MSPs can find all necessary tools under one roof. Eliminate the hassle of using various disjointed applications—SuperOps enables MSPs to transition away from obsolete, scattered systems with a cloud-native solution designed for ease of use and efficiency. Discover a cohesive, contemporary platform that simplifies operations and transforms the management of IT services into a hassle-free experience, paving the way for enhanced productivity.

Atera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!

Oversee your clients' IT systems effectively by utilizing ConnectWise RMM, a comprehensive software solution designed to provide proactive management tools along with NOC services that will surpass client expectations. With the rising number of vulnerabilities each year, prioritizing smart patching has become crucial; our system automatically tests and deploys patches whenever feasible while minimizing the installation of harmful updates. This ensures that your clients remain secure, allowing you to focus less on endpoint management and dedicate more time to expanding your business. Finding, hiring, and keeping top-tier talent can be a significant challenge, with 81% of IT leaders affirming that securing the right professionals is tough. By incorporating ConnectWise RMM and NOC services, you can access the necessary expertise and problem-solving capabilities to fulfill your clients' needs without the burden of increasing your workforce. Ultimately, this strategic approach not only enhances client satisfaction but also positions your business for sustainable growth in a competitive market.

ConnectWise Automate enables rapid resolution of IT issues, streamlining processes for technology teams. This powerful platform for remote monitoring and management (RMM) enhances the productivity of IT personnel. It empowers teams to pinpoint devices and users in need of proactive oversight, eliminate obstacles to service delivery, and manage a greater number of endpoints efficiently, all without increasing their workload. As a result, organizations can maintain a higher level of service and support.

Elevate your service management experience with BlueFolder, the comprehensive solution crafted specifically for field service providers, maintenance teams, and support organizations. Improve your workflows, enhance customer satisfaction, and increase operational efficiency with our extensive range of features designed for seamless integration. Easily oversee work orders through our user-friendly interface, ensuring that no detail goes unnoticed. Utilize our intelligent dispatch and scheduling tools to effectively allocate resources, reducing downtime while boosting productivity. Strengthen customer relationships with our CRM capabilities, which allow you to monitor interactions and service history for a tailored customer experience. Stay connected and productive with our mobile app, which facilitates real-time collaboration, work order updates, and direct client communication from any location. Manage your assets, equipment, and contracts with ease, while simplifying financial operations through our billing and invoicing features that help you create precise invoices and streamline payment processes to enhance your cash flow. Acquire meaningful insights into your business operations through customizable reports and analytics, empowering you to make data-driven decisions and pinpoint areas that require improvement. Additionally, BlueFolder integrates smoothly with other essential tools, ensuring that your service management ecosystem is cohesive and efficient. With BlueFolder, you can transform your service management approach and unlock new levels of operational success.

SysAid represents the future of IT service management, offering a robust platform that integrates generative AI into every aspect of service delivery, all presented through a user-friendly, conversational interface. This innovation allows organizations to provide outstanding service effortlessly, enhancing employee satisfaction with a dependable and user-friendly service experience. Additionally, it enables administrators to concentrate on higher-level strategic initiatives, ultimately empowering organizations to realize their full capabilities and drive growth. By embracing this technology, companies can transform their service processes and achieve unprecedented efficiency.

Facilitate the seamless functioning of essential systems, including ERP and WMS, utilizing SQL Server or Oracle frameworks. With continuous 24/7 automated monitoring, it quickly identifies the underlying causes of performance challenges in critical systems such as popular ERPs (e.g., SAP, SAP Business One, Infor, Priority, and Microsoft Dynamics) whether deployed on-premises or in the cloud. The deployment process is remarkably swift, requiring just five minutes to install and yielding immediate effectiveness. Pricing is both affordable and straightforward, featuring an all-encompassing, server-based subscription that can be renewed on a monthly basis. Unlike competing solutions, there are no hidden fees, such as additional costs for repositories, extra hardware, or analytics, nor is there a complex module-based pricing structure based on usage or features, eliminating the need for expensive setups or long-term commitments. For enhanced assistance, managed services from DBA experts are available. Beyond providing an automatic 24/7 monitoring tool to efficiently detect performance problems, AimBetter also offers access to a team of DBA specialists prepared to tackle more intricate issues that may arise. Customer satisfaction is a priority, as evidenced by the endorsement from both enterprise-level and small to medium-sized business clients who appreciate the service's effectiveness and reliability.

EcholoN is a highly efficient Service Management Software Suite designed with the customer in mind, ensuring effectiveness across various levels. This comprehensive solution encompasses support, service, and customer care, giving you extensive control over your operations while allowing you to manage your service management system from the comfort of your home. You favor a cloud-based solution that alleviates the strain on your existing infrastructure, and with EcholoN, you can seamlessly operate your service management software through their cloud platform. All it takes is the entry of a new license code to get started, and your existing data and workflows remain secure and accessible for ongoing use. Once the license code is entered, you can instantly explore and utilize the new features available to you. For optimal performance at each workstation, using a native app is advantageous, as it aligns with specific requirements. Depending on your role, application, and location, you have the flexibility to work offline through an Android or native iOS app, ensuring you can provide in-the-field service without interruptions. Additionally, a web app is accessible online across all devices, enhancing the versatility of the EcholoN platform. This adaptability ensures that you can manage customer interactions effectively, regardless of your working environment.

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

GoToResolve offers a refreshingly straightforward IT support solution that seamlessly aligns with your team's current workflow. This comprehensive IT platform empowers you to assist your workforce from any location, addressing all your technological requirements within a single interface. It simplifies the process to the point where it feels as easy as having a conversation. Both agents and employees can enhance their productivity through time-saving features like unattended access, multi-session handling, and efficient session management. Not only does this ensure that systems remain secure, but it also enables businesses to operate without interruption. The platform facilitates remote access, support, and ticketing all in one place, making it more convenient for both remote and in-office teams to utilize GoTo Resolve. With a streamlined join flow, you can expedite problem resolution and ensure that agents have all the necessary tools at their fingertips to tackle issues swiftly. The platform includes a variety of functionalities, such as in-session system diagnostics, reboot/reconnect options, admin mode, file transfer capabilities, and support for multi-session management, among others. This versatility makes GoToResolve an invaluable asset for any organization looking to enhance their IT support experience.

If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.

N-able™'s Passportal™ delivers straightforward and secure solutions for password and documentation management specifically designed for Managed Service Providers (MSPs) and IT Service Providers (ITSPs). This cloud-based platform grants channel partners automated protection for passwords, making it convenient to store, manage, and access passwords and client data from any device with internet connectivity. In addition, N-able™'s Passportal™ features additional value-added services like Documentation Manager™, Site™, and Blink™, which are essential for ensuring compliance with industry regulations. These services also serve to safeguard businesses from data breaches, cyber threats, and vulnerabilities within their networks. By utilizing these comprehensive tools, organizations can enhance their security posture while streamlining their operations simultaneously.

Field Force Tracker™ is an advanced and user-friendly field service software solution designed for enterprises, boasting a rich array of features and the most robust mobile applications in the market. This software enables rapid job scheduling, the efficient dispatch of employees, accurate data collection, and expedited management of inventory and invoicing processes. By utilizing our field service software, businesses can minimize waste, enhance productivity, and increase profitability. Despite its extensive capabilities suitable for large-scale operations, it remains budget-friendly for even the smallest businesses. As a cloud-hosted, web-based field service management tool, it optimizes job scheduling, customer interactions, and coordination with vendors and employees. Additionally, the system simplifies work orders, equipment maintenance, asset tracking, employee monitoring, and customer service ticket management, ensuring that all aspects of field service operations are efficiently handled. Ultimately, Field Force Tracker™ empowers businesses to operate more effectively and respond to customer needs promptly.

Integrated Management of IT Services and Assets in Microsoft 365. With a comprehensive ITSM solution, you can oversee everything from support tickets to asset management, significantly enhancing your organizational efficiency. This ensures that you have all the necessary data at your fingertips to make well-informed decisions. Additionally, ITSM alleviates the burden on your IT team, reduces employee stress, and communicates effectively to upper management that IT plays a vital role as a strategic ally in the business. Streamlined Asset Connections Every incident or change offers a quick overview of your IT environment, allowing you to maintain a holistic perspective and remain proactive. Enhanced Automation Our ITSM system integrates flawlessly with the knowledge base and CMDB, ensuring that support tickets are routed swiftly to the appropriate teams for resolution. It simplifies processes for onboarding new employees, facilitating transitions for those moving within the organization, and managing exits. The Service Desk can efficiently initiate requests for new equipment, access cards, and other resources. Comprehensive Analysis of Failures Each support request incorporates the asset's history, offering valuable insights into its previous performance and issues. This thorough analysis empowers teams to address repeated problems more effectively.

Join countless IT experts and managed service providers who rely on N-able™ Ncentral® for remote monitoring and management of intricate networks and devices. Here are the standout features: * Monitor a wide array of devices, including those running on Windows, Linux, and macOS. * Achieve comprehensive visibility throughout your network and cloud services without needing additional monitoring tools. * Create automated patch management policies to guarantee that all devices remain current with updates. * Streamline your workflow using drag-and-drop scripting in the automation manager, eliminating the necessity of coding. * Access remote support for various platforms and devices via the integrated Take Control feature. * Manage tickets and billing effortlessly with the N-able MSP manager. * Protect your data through built-in backup, endpoint detection and response (EDR), and antivirus (AV) solutions. * Enjoy flexible deployment options with both on-premises and hosted cloud solutions tailored to meet your business requirements. * Experience a robust tool that enhances efficiency and security for your IT operations.

Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.

Electric is revolutionizing business IT management by offering real-time support to over 30,000 users and centralized IT solutions for more than 600 clients. As a result, companies can achieve up to 50% reduction in IT expenses while ensuring consistent security measures across all devices, applications, and networks. This innovative approach not only enhances operational efficiency but also simplifies the complexities of IT management for businesses of all sizes.

Enable your team to effectively manage and oversee the security, efficiency, and overall governance of your entire IT infrastructure through a cohesive platform at no cost. The powerful ITarian solution provides an efficient method for operations, boosts productivity, and maximizes the utilization of IT resources. Empower your IT staff with advanced monitoring and management capabilities that enhance their workflow. By seamlessly integrating roles, functions, and tools, IT efficiency is significantly improved. Maintain optimal uptime by proactively identifying and addressing potential issues before they escalate. Automate routine tasks with custom scripts to simplify daily operations, allowing your team to concentrate on strategic projects. This comprehensive strategy not only enhances workflows but also cultivates a culture of innovation within your organization, ultimately leading to a more agile and responsive IT environment. By adopting such a holistic approach, you position your organization to thrive in an increasingly competitive landscape.

VIZOR is an ITIL Certified solution designed for comprehensive IT Asset Management. It oversees every facet of managing IT assets, which encompasses network discovery, inventory information, procurement, warranty, and maintenance particulars. Simplifying the process of asset allocation to employees and various locations ensures that you are always aware of who possesses which asset. Moreover, VIZOR has the capability to conduct audits on your network and can seamlessly integrate with various tools such as LANSweeper, Microsoft SCCM, and Chromebook Admin. Customization options allow you to configure VIZOR to suit only the features you require, enhancing its usability. Start utilizing VIZOR today to streamline your IT asset management processes.

KACE serves as an all-in-one endpoint management solution that provides centralized control over IT systems throughout the organization. It is designed to streamline the entire process from the initial setup to continuous upkeep, effectively addressing all endpoint security and deployment requirements. By utilizing a unified inventory database, KACE enables businesses to swiftly deploy, oversee, and manage their devices, which significantly enhances device security through immediate hardware and software identification, patch management, compliance tracking, and real-time monitoring of mobile endpoints. Furthermore, KACE simplifies the complexities of maintaining device security and compliance, allowing organizations to focus on their core activities without worrying about endpoint vulnerabilities.

A user-friendly configuration interface for Nagios or Naemon is available, tailored for both large corporations and small to medium enterprises. This monitoring solution enables the oversight and administration of all servers, applications, and systems from a single platform, catering to everything from extensive data centers to essential IT service providers. openITCOCKPIT enhances clarity and thorough monitoring of your entire IT landscape, featuring a modular design that supports reporting, event correlation, and clustering within a straightforward web interface. With the aid of service and host templates, seasoned administrators can streamline their workflow, allowing them to allocate more time to other crucial tasks. Additionally, the integration of external systems is simplified through the use of a REST API. By bridging the gap between monitoring and configuration, openITCOCKPIT empowers users to swiftly view the status of their monitored hosts and services in Naemon/Nagios right after exporting their configuration, enabling immediate edits for optimized performance. This innovative approach fosters a more integrated management experience for IT professionals.

InvGate Service Management serves as a robust solution for asset management and help desk operations, designed to enhance IT service delivery and support. With its user-friendly and intuitive interface, it stands out as a top choice for organizations. The platform provides a comprehensive solution for multiple departments, allowing for efficient service fulfillment alongside unified asset management features. This integration ensures that asset requests and service requests are handled seamlessly. Additionally, InvGate Service Management boasts a graphical workflow builder that utilizes a drag-and-drop functionality for ease of use. Users can also enjoy fully customizable dashboards that require no coding, making it accessible for all team members. Overall, InvGate Service Management not only simplifies IT processes but also empowers teams to tailor their workflows effectively.