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What is Afiniti?

Improve the process of pairing by recognizing patterns. Our cutting-edge AI empowers large multinational corporations to discover subtle yet impactful behavioral trends, ultimately enabling better alignment between their workforce and clients. Through Afiniti Enterprise Behavioral Pairing™, we identify and predict interpersonal behavior patterns, ensuring the most suitable matches between customers and agents. With a foundation of over 150 patents, Afiniti's technology evaluates data and publicly accessible information concerning customer identities to identify effective behavioral interaction patterns, applying these findings in real-time. This dynamic application leads to enhancements in health outcomes, increased business profitability, and greater overall customer satisfaction. Furthermore, this strategy not only optimizes operational efficiency but also cultivates deeper connections between customers and service providers, resulting in a more engaged and loyal customer base.

What is 8x8 Contact Center?

A comprehensive cloud contact center solution makes it easier for agents, employees, and customers to communicate and collaborate effectively. By boosting engagement, promoting teamwork, and streamlining operations, businesses can ensure their customers achieve success. This not only creates exceptional experiences for users but also empowers agents to reach their full potential while adopting cutting-edge work practices. Analyzing patterns and trends enables organizations to gain valuable insights that inform confident decision-making. Reducing dependence on IT is crucial to securing a reliable platform that supports ongoing success. Staying aligned with changing customer expectations necessitates providing a wide range of support across voice and digital channels, along with intelligent routing and proactive self-service options. To deliver outstanding customer experiences, it's essential to equip agents with effective tools that optimize efficiency and enhance results. Achieving complete visibility into operations allows for quick responses to refine customer interactions. Customizable reporting capabilities reduce the burden of managing your contact center, leading to smoother operations and better overall performance. This strategy not only improves operational efficiency but also significantly increases satisfaction levels for both customers and agents, fostering a more positive environment overall. By focusing on these aspects, organizations can truly elevate their service offerings and stand out in a competitive market.

Media

Media

Integrations Supported

Cognigy.AI
Creovai
Dynamics Telephony
Vantage Point
Verint Workforce Engagement

Integrations Supported

Cognigy.AI
Creovai
Dynamics Telephony
Vantage Point
Verint Workforce Engagement

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Afiniti

Date Founded

2005

Company Location

United States

Company Website

afiniti.com

Company Facts

Organization Name

8x8

Date Founded

1987

Company Location

United States

Company Website

www.8x8.com/products/contact-center

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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