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Ratings and Reviews 0 Ratings
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What is Afiniti?
Improve the process of pairing by recognizing patterns. Our cutting-edge AI empowers large multinational corporations to discover subtle yet impactful behavioral trends, ultimately enabling better alignment between their workforce and clients. Through Afiniti Enterprise Behavioral Pairing™, we identify and predict interpersonal behavior patterns, ensuring the most suitable matches between customers and agents. With a foundation of over 150 patents, Afiniti's technology evaluates data and publicly accessible information concerning customer identities to identify effective behavioral interaction patterns, applying these findings in real-time. This dynamic application leads to enhancements in health outcomes, increased business profitability, and greater overall customer satisfaction. Furthermore, this strategy not only optimizes operational efficiency but also cultivates deeper connections between customers and service providers, resulting in a more engaged and loyal customer base.
What is 8x8 Contact Center?
A comprehensive cloud contact center solution makes it easier for agents, employees, and customers to communicate and collaborate effectively. By boosting engagement, promoting teamwork, and streamlining operations, businesses can ensure their customers achieve success. This not only creates exceptional experiences for users but also empowers agents to reach their full potential while adopting cutting-edge work practices. Analyzing patterns and trends enables organizations to gain valuable insights that inform confident decision-making. Reducing dependence on IT is crucial to securing a reliable platform that supports ongoing success. Staying aligned with changing customer expectations necessitates providing a wide range of support across voice and digital channels, along with intelligent routing and proactive self-service options. To deliver outstanding customer experiences, it's essential to equip agents with effective tools that optimize efficiency and enhance results. Achieving complete visibility into operations allows for quick responses to refine customer interactions. Customizable reporting capabilities reduce the burden of managing your contact center, leading to smoother operations and better overall performance. This strategy not only improves operational efficiency but also significantly increases satisfaction levels for both customers and agents, fostering a more positive environment overall. By focusing on these aspects, organizations can truly elevate their service offerings and stand out in a competitive market.
Integrations Supported
Integrations Supported
Cognigy.AI
Creovai
Dynamics Telephony
Klariqo
Vantage Point
Verint Workforce Engagement
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
iPhone
iPad
Customer Service / Support
Not specified
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
On-Site Training
Company Facts
Organization Name
Afiniti
Date Founded
2005
Company Location
United States
Company Website
afiniti.com
Company Facts
Organization Name
8x8
Date Founded
1987
Company Location
United States
Company Website
www.8x8.com/products/contact-center
Categories and Features
Artificial Intelligence
Not specified
Workforce Optimization (WFO)
Not specified
Categories and Features
Call Center
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Center Infrastructure (CCI)
Not specified
Contact Center as a Service (CCaaS)
Not specified
Experience Orchestration
Not specified
Workforce Optimization (WFO)
Not specified