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Ratings and Reviews 0 Ratings
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What is Autom8?
We provide cutting-edge solutions aimed at enabling you to reach your targets, exceed your expectations, and implement fully automated workflows from start to finish. Expand your reach effortlessly by reducing the time required to engage new audiences and penetrate various markets. Maintain a competitive edge by swiftly responding to the ever-changing landscape of market trends and the shifting demands of customers. Effortlessly integrate your tools and workflows to build a cohesive digital ecosystem that improves customer experiences. Our mission is centered on fostering your business growth, optimizing your operational efficiencies, and upgrading your technological capabilities. We are committed to empowering your success in today’s rapidly evolving marketplace, ensuring that you not only survive but also flourish amid challenges. By embracing our solutions, you're setting a foundation for sustainable growth and innovation.
What is 8x8 Contact Center?
A comprehensive cloud contact center solution makes it easier for agents, employees, and customers to communicate and collaborate effectively. By boosting engagement, promoting teamwork, and streamlining operations, businesses can ensure their customers achieve success. This not only creates exceptional experiences for users but also empowers agents to reach their full potential while adopting cutting-edge work practices. Analyzing patterns and trends enables organizations to gain valuable insights that inform confident decision-making. Reducing dependence on IT is crucial to securing a reliable platform that supports ongoing success. Staying aligned with changing customer expectations necessitates providing a wide range of support across voice and digital channels, along with intelligent routing and proactive self-service options. To deliver outstanding customer experiences, it's essential to equip agents with effective tools that optimize efficiency and enhance results. Achieving complete visibility into operations allows for quick responses to refine customer interactions. Customizable reporting capabilities reduce the burden of managing your contact center, leading to smoother operations and better overall performance. This strategy not only improves operational efficiency but also significantly increases satisfaction levels for both customers and agents, fostering a more positive environment overall. By focusing on these aspects, organizations can truly elevate their service offerings and stand out in a competitive market.
Integrations Supported
Cognigy.AI
Creovai
Dynamics Telephony
Vantage Point
Verint Workforce Engagement
Integrations Supported
Cognigy.AI
Creovai
Dynamics Telephony
Vantage Point
Verint Workforce Engagement
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Autom8 Group UK
Date Founded
2011
Company Location
United Kingdom
Company Website
www.autom8group.com
Company Facts
Organization Name
8x8
Date Founded
1987
Company Location
United States
Company Website
www.8x8.com/products/contact-center
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning