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What is Avaya SBC?

The Avaya Session Border Controller for Enterprise (SBCE) is a robust solution designed to improve and protect real-time communications across business networks. It is crucial for environments that rely on SIP-based Unified Communications (UC), providing essential features such as security enhancements, interoperability, and scalable options. The SBCE is available in two main varieties: Standard Services and Advanced Services, catering to the varied needs of different organizations. In a high availability (HA) configuration, SBC servers are deployed in pairs, with one acting as the primary server while the other serves as a backup. These servers are managed through either a singular Element Management System (EMS) or a duplicated set of EMS, ensuring streamlined operations. This architecture allows users to benefit from Avaya's deep knowledge in deploying SIP trunks and effectively managing extensive user networks within enterprises. Moreover, this solution guarantees seamless communication during maintenance periods or unforeseen disruptions, thereby making it a vital component for any organization prioritizing consistent reliability. The capability to maintain communication integrity under various circumstances further solidifies the SBCE's value in modern enterprise environments.

What is Avaya Aura?

Avaya addresses the growing needs of contemporary communication through its innovative Avaya Aura® Platform, which features a state-of-the-art architecture built for real-time interactions and utilizes session-based collaboration technologies. Instead of complicating current systems or requiring an entire system replacement, the Avaya Aura® Platform simplifies operations and offers a modern upgrade pathway from traditional, isolated, and location-dependent communication methods. This progress leads to an advanced and cost-efficient multimedia communications solution that effortlessly combines both existing and future investments in voice, video, real-time collaboration, and other areas. Specifically designed to improve collaboration among individuals in today’s fast-paced businesses, the Avaya Aura® Platform employs a unique methodology regarding the Session Initiation Protocol (SIP), enabling the integration of media, networks, devices, applications, and presence into a cohesive framework. By achieving this integration, it not only boosts communication efficiency but also cultivates a more cooperative workplace atmosphere. Ultimately, the Avaya Aura® Platform stands as a pivotal tool for organizations aiming to thrive in a rapidly evolving digital landscape.

Media

Media

Integrations Supported

Cogito
CommunityWFM
Creatio
Daisee
Dynamics Telephony
InfiBot
LumenVox
LumenVox Call Progress Analysis (CPA)
MiaRec
Minitab Statistical Software
Multi-Domain Security Management
OfficeWatch Call Reporting
Replicant
TCS CHROMA
TCS HOBS
TCS Intelligent Urban Exchange
TCS Optumera
TCS TAP
WebRezPro
Yellow.ai

Integrations Supported

Cogito
CommunityWFM
Creatio
Daisee
Dynamics Telephony
InfiBot
LumenVox
LumenVox Call Progress Analysis (CPA)
MiaRec
Minitab Statistical Software
Multi-Domain Security Management
OfficeWatch Call Reporting
Replicant
TCS CHROMA
TCS HOBS
TCS Intelligent Urban Exchange
TCS Optumera
TCS TAP
WebRezPro
Yellow.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Avaya

Date Founded

2000

Company Location

United States

Company Website

documentation.avaya.com/bundle/AvayaSBCoverviewandspecification_r10_2/page/Avaya_SBCE_overview.html

Company Facts

Organization Name

Avaya

Company Location

United States

Company Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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