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What is Avaya SBC?

The Avaya Session Border Controller for Enterprise (SBCE) is a robust solution designed to improve and protect real-time communications across business networks. It is crucial for environments that rely on SIP-based Unified Communications (UC), providing essential features such as security enhancements, interoperability, and scalable options. The SBCE is available in two main varieties: Standard Services and Advanced Services, catering to the varied needs of different organizations. In a high availability (HA) configuration, SBC servers are deployed in pairs, with one acting as the primary server while the other serves as a backup. These servers are managed through either a singular Element Management System (EMS) or a duplicated set of EMS, ensuring streamlined operations. This architecture allows users to benefit from Avaya's deep knowledge in deploying SIP trunks and effectively managing extensive user networks within enterprises. Moreover, this solution guarantees seamless communication during maintenance periods or unforeseen disruptions, thereby making it a vital component for any organization prioritizing consistent reliability. The capability to maintain communication integrity under various circumstances further solidifies the SBCE's value in modern enterprise environments.

What is Avaya Experience Platform?

The Avaya Experience Platform delivers a comprehensive solution for customer interaction, skillfully integrating voice, video, chat, messaging, and other communication methods to create smooth exchanges across various channels. Aimed at enhancing the experiences of both clients and staff, it equips agents with instant access to customer data via a unified desktop interface, enabling them to provide tailored and effective assistance. This innovative platform streamlines the management of both incoming and outgoing interactions, ensuring that customers can engage through their preferred communication methods while equipping agents with vital resources to resolve issues efficiently. Through the integration of diverse communication channels and the use of advanced analytics, the Avaya Experience Platform empowers organizations to optimize their contact center operations and deliver exceptional customer service. Furthermore, its flexibility in adapting to evolving customer demands allows businesses to maintain a competitive edge in a fast-changing marketplace. With its focus on creating a seamless communication experience, the platform is positioned as a vital tool for modern organizations striving for excellence in customer engagement.

Media

Media

Integrations Supported

Alemba Service Manager
Avaya AI Virtual Agent
CommunityWFM
DVSAnalytics
Daisee
Dialogflow
Empirix
Google Cloud Agent Assist
LumenVox Automatic Speech Recognition (ASR)
Nectar DXP
Resemble AI
Sapling AI Writing Assistant
SmartBots
SpiceCRM
Trestle
Vantage Point
Verint AI Blueprint
Verint Workforce Engagement
WEBTEXT
eGain Virtual Assistant

Integrations Supported

Alemba Service Manager
Avaya AI Virtual Agent
CommunityWFM
DVSAnalytics
Daisee
Dialogflow
Empirix
Google Cloud Agent Assist
LumenVox Automatic Speech Recognition (ASR)
Nectar DXP
Resemble AI
Sapling AI Writing Assistant
SmartBots
SpiceCRM
Trestle
Vantage Point
Verint AI Blueprint
Verint Workforce Engagement
WEBTEXT
eGain Virtual Assistant

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Avaya

Date Founded

2000

Company Location

United States

Company Website

documentation.avaya.com/bundle/AvayaSBCoverviewandspecification_r10_2/page/Avaya_SBCE_overview.html

Company Facts

Organization Name

Avaya

Date Founded

2000

Company Location

United States

Company Website

www.avaya.com/en/products/experience-platform/

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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