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What is Botmaker?

Elevate your customer service interactions with our live chat solutions, specifically tailored for multiple agents. Our user-friendly APIs enable seamless integration of chat, CRM, and social media features to enhance your operations. You can select the operational model that aligns with your needs—whether you prefer fully automated bots, in-depth live chat, or a combination of both to achieve the best results. Our unique AI engine leverages Natural Language Processing (NLP) to effectively understand user intents across a variety of business contexts. This adaptable engine supports both text and voice communication and can be enhanced with external AI tools for even greater functionality. Utilizing cutting-edge cognitive models, machine learning, and natural language processing, our platform is designed to be highly customizable, allowing you to tailor your bot's behaviors to fit specific requirements. With the Botmaker API, you can connect your favorite platforms, enabling a wide range of features including CRM integration, live chat assistance, comprehensive reporting, specialized AI workflows, and pipeline management. Moreover, our dedicated team is available to help you design and execute customized projects that address your distinct objectives and challenges. Enhancing customer satisfaction is at the forefront of our mission, and we are committed to providing your business with the most effective tools and solutions available in the market today. With our support, you can confidently navigate the complexities of customer engagement and drive your business towards success.

What is Aivo?

Since its inception in 2012, Aivo has addressed key challenges faced by businesses in customer service and growth by offering omnichannel solutions enhanced by Artificial Intelligence. The organization delivers user-friendly tools designed to elevate customer experience, prioritizing the need to restore valuable time to individuals. With a global footprint, Aivo operates seven offices across North America, South America, Europe, and Asia, and maintains a presence in an additional 22 countries, further expanding its reach and impact in the industry.

Media

Media

Integrations Supported

Salesforce
Zendesk
Alexa
Facebook
Facebook Messenger
Google Assistant
Google Workspace
Instagram
Mercado Libre
Skype
Slack
Telegram
WhatsApp
X (Twitter)
Zoho Connect

Integrations Supported

Salesforce
Zendesk
Genesys Cloud CX

API Availability

Has API

API Availability

Pricing Information

$149 per month

Pricing Information

Contact our representatives to get a quote: https://www.aivo.co/en/get-a-quote-quick-onboarding/

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Botmaker

Date Founded

2016

Company Location

Argentina

Company Website

botmaker.com/en/services/

Company Facts

Organization Name

Aivo

Date Founded

2012

Company Location

Argentina

Company Website

www.aivo.co

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Virtual Assistant

Customer Communications Management

Chat / Messaging
Content Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Video Content

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Virtual Assistant

Live Chat

Third Party Integration

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