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What is BrightPay?

BrightPay is an intuitive payroll management solution designed for seamless payroll handling. This user-friendly software is compatible with any computer running on Microsoft Windows. Having received accolades, BrightPay was honored as the Payroll Software of the Year for three consecutive years: 2018, 2019, and 2021. It complies with revenue regulations and provides comprehensive PAYE Modernization features. Every BrightPay license comes with complimentary phone and email support, ensuring users receive assistance whenever needed. Additionally, the 60-day trial allows potential users to explore BrightPay's capabilities risk-free, making it an excellent choice for businesses looking to streamline their payroll processes.

What is Bright Pattern?

Bright Pattern stands out as the most straightforward yet powerful AI-driven omnichannel call center software, designed specifically for innovative midsize and large enterprise companies. Uniquely, it is the only genuine omnichannel cloud platform that integrates AI technology. This software can be implemented swiftly by business users, eliminating the need for expensive professional services. It empowers organizations to provide a cohesive and personalized customer experience across various communication channels, such as voice, text, chat, and email. Furthermore, Bright Pattern equips companies with the ability to monitor and manage every interaction across these channels through its integrated AI omnichannel management system. Founded by seasoned professionals who were pioneers in contact center innovations, Bright Pattern continues to deliver an exceptional customer experience. By utilizing advanced cloud-first technologies, they are architecting solutions for the future. This commitment to innovation positions them as leaders in the evolving landscape of customer service.

Media

Media

Integrations Supported

Actin Time
Amazon EC2
Amazon Web Services (AWS)
BrightBooks
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Microsoft Dynamics 365 Business Central
Modulr
QuickBooks Online
QuickBooks Online Advanced
Sage Accounting
Salesforce
X (Twitter)
Xero
Zendesk
Zoho CRM

Integrations Supported

Actin Time
Amazon EC2
Amazon Web Services (AWS)
BrightBooks
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Microsoft Dynamics 365 Business Central
Modulr
QuickBooks Online
QuickBooks Online Advanced
Sage Accounting
Salesforce
X (Twitter)
Xero
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

€159 + VAT
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BrightPay Ireland

Company Location

Ireland

Company Website

www.brightpay.ie

Company Facts

Organization Name

Bright Pattern

Date Founded

2010

Company Location

United States

Company Website

www.brightpattern.com

Categories and Features

Payroll

401(k) Tracking
Attendance Management
Benefits Management
Check Printing
Compensation Management
Deductions Management
Direct Deposit
Multi-Country
Multi-State
Reporting/Analytics
Self Service Portal
Tax Compliance
Vacation / Leave Tracking
W-2 and 1099 Preparation
Wage Garnishment

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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