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Yeastar P-Series PBX SystemYeastar P-Series Phone System is a business communication solution that offers companies of all sizes with a complete package for calls, video, messaging and integrations, out of the box. With inbuilt visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, it boosts user experience at all levels and provides everything across desktop, mobile, and browser with simple user apps.
What is CCT ContactPro?
CCT ContactPro® (CP) is a top-notch solution designed to establish a Unified Agent Desktop within a Customer Service Automation environment tailored for Omni-Channel Contact Centers. This forward-thinking platform empowers agents to tackle the complexities of contemporary Omni-Channel communication, enabling them to provide effective assistance to customers. With its advanced technology, the solution streamlines existing systems, reduces operational costs for contact centers, and boosts customer satisfaction levels. The flexible desktop, paired with automation and integration capabilities, guarantees that services are delivered in a timely manner, leveraging optimal resources to ensure a remarkable customer experience (CX). Additionally, the easy access to essential information for effective customer interactions, along with the productivity enhancements from automation, significantly elevates agent performance. In a time when customers expect swift resolutions via their chosen communication channels, ContactPro® adeptly fulfills these demands. Furthermore, the platform not only improves agent efficiency but also nurtures stronger customer relationships through meaningful engagement opportunities, ultimately transforming the way businesses connect with their clientele.
What is Acefone?
Acefone, founded in 2010, is a product-led communications company focused on making business communication simpler, smarter, and more customer-centric. We serve businesses of all sizes, from small businesses to large enterprises, with solutions designed to improve every stage of the customer journey. Our cloud-based omnichannel Customer Experience (CX) platform, AceX, brings together a comprehensive suite of communication and AI-powered products:
Interactions Hub: A unified platform for managing cross-channel customer engagement from a single interface.
Contact Center Studio: An advanced contact centre solution with powerful dialers that improve conversations and agent productivity.
API Connect: Communication APIs that enable voice and messaging capabilities across web and mobile applications.
Campaigns: A scalable mass-outreach solution for connecting with large audiences efficiently.
AI Voice Agents: AI-powered voice agents that automate natural, human-like inbound and outbound conversations while improving availability and operational efficiency.
Voice Streaming: Real-time audio streaming that connects live calls with AI models, voice bots, and business applications for intelligent, responsive interactions.
Xtract: AI-powered conversation intelligence that converts customer interactions into actionable insights through transcription, summaries, sentiment analysis, and performance analytics.
Headquartered in Gurgaon, Acefone is trusted by more than 5,000 businesses worldwide and supported by over 200 professionals across Gurgaon, Mumbai, and Bangalore. Our industry-leading integrations enable seamless communication across business ecosystems, while our ISO 27001 certification reflects our commitment to information security. A 99.5% uptime guarantee further ensures reliable, uninterrupted communication.
With more than 300 features across Voice, WhatsApp, SMS, and other channels, Acefone combines ease of use with actionable insights.
Integrations Supported
Bitrix24
Bullhorn
Freshdesk
Freshsales
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Teams
Pipedrive
Integrations Supported
Bitrix24
Bullhorn
Freshdesk
Freshsales
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Teams
Pipedrive
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
₹1,599 per user per month
Unlimited calling plans starting at just ₹1,599 per user per month.
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CCT
Date Founded
1991
Company Location
Germany
Company Website
cct-solutions.com/index.php/en/product-overview-en/cct-contactpro/desktop
Company Facts
Organization Name
Acefone
Date Founded
2010
Company Location
Gurugram, Haryana, India
Company Website
www.acefone.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing