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What is CRM-gx?

You may have come across accounts of failed CRM implementations and the difficulties they present during execution. Reports from organizations like Gartner Group and Meta Group indicate that failure rates for CRM deployments can reach between 55-70%. Given such statistics, many businesses might wonder, "Is there a CRM solution that genuinely delivers results?" "Are there any CRM products that meet their commitments?" and "Can we realistically expect to implement a CRM solution successfully after making an investment?" The main challenge companies face is distinguishing between reality and the often inflated claims made in marketing materials. CRM vendors frequently describe their products as user-friendly, intuitive, and flexible. Yet, if all CRM solutions were truly as accessible and supportive as they claim, why do close to 70% of implementations fall short? The answer is quite simple and lies in obtaining insights from the users themselves. While developing CRM-gx, HydraNet engaged in extensive discussions with numerous users, ultimately creating a CRM system that resonates with sales professionals. This user-driven feedback played a crucial role in designing a solution that effectively meets real-world requirements and preferences, highlighting the importance of listening to the end-users in the development process. This approach ensures that the final product not only meets expectations but also enhances the overall user experience.

What is 1CRM?

1CRM is an incredibly adaptable all-inclusive customer relationship management system designed specifically for the thorough management of small to medium-sized enterprises. Its main advantage lies in the seamless incorporation of order management functions—such as quotes, invoices, product catalogs, purchase orders, and inventory tracking—alongside customer service and project management, all within a single cohesive CRM structure. This integration enables businesses to streamline operations and enhance efficiency across various departments.

Media

Media

Integrations Supported

Integrations Supported

8x8
Apple iOS
Facebook
GoTo Meeting
Google Calendar
Google Maps
Lead Guerrilla
LinkedIn
Magento
Microsoft Excel
Microsoft Teams
Microsoft Word
RingCentral RingCX
Shift
SimplyCast
Skype
Stripe
TYPO3
Voxloud
X (Twitter)

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$13.00/month/user
1CRM is available in 4 different editions, Cloud or On-Premise, with monthly, annual, or perpetual pricing plan options.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

HydraNet

Company Website

www.hydranet.com

Company Facts

Organization Name

1CRM Systems Corp.

Date Founded

1997

Company Location

Canada

Company Website

1crm.com

Categories and Features

Contact Management

Appointment Management
Contact Database
Email Marketing
Interaction Tracking
Lead Management
Sales Pipeline Management
Segmentation

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Lead Management

Lead Capture

Sales Force Automation

Lead Management

Categories and Features

Billing and Invoicing

Billing Portal
Contact Database
Customer Portal
Customizable Invoices
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

Business Management

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Vendor Management

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Financial CRM

Account Alerts
Asset Management
Expense Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Social Marketing

Quoting

Automated Quoting
Catalog Management
Client Portal
Contact Management
Customer Accounts
Customizable Branding
Discount Management
Forms Creation
Pricing Management
Product Configurator
Proposal Management

Sales Force Automation

Call Management
Campaign Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting

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