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What is CallBack HVAC?

CallBack HVAC gives small HVAC companies a way to see and act on certain unanswered calls. It is a cloud dashboard for missed-call follow-up, not an answering service or field-service management system. When the company has a compatible phone route and approved provider sender, callers who reach a supported missed-call outcome can choose to receive a single text by pressing 1. The owner sees the resulting lead and any reply, then handles callbacks, scheduling and job outcomes. An unanswered call by itself does not guarantee a text; voicemail and caller choice affect the flow. The $149/month core software plan includes lead records, urgency notes, open/after-hours templates, follow-up status, and CSV export. It supports one owner reply for each inbound customer message. Team dispatch, invoicing, bulk marketing, native CRM sync, and automatic appointment booking are outside the core plan. AI CSR is a separate, reviewed pilot and is not activated automatically. The software trial is 14 days with no card required and starts once the email address is confirmed. Carrier registration and phone setup can consume that period. Buyers need their own provider account, approved texting number, compatible routing, consent, and a successful live test before customer use. Provider number, registration, calling, texting, and carrier fees are additional even during the software trial. Twilio is the standard setup; Telnyx or Plivo availability should be confirmed with CallBack HVAC before choosing either.

What is AVA by NexAIS?

AVA, an innovative AI receptionist created by NexAIS, is specifically designed for small and medium enterprises in both Canada and the United States. This smart assistant operates 24/7, answering phone calls with a lifelike voice and efficiently collecting vital information such as the caller’s name, contact number, and specific inquiries. In addition to managing appointment bookings directly within the business's calendar, AVA also sends a text summary to the owner after each call, ensuring they are kept in the loop. With fluency in multiple languages, including English, Farsi, Mandarin, Arabic, and Spanish, AVA engages callers in their preferred language while recognizing returning clients and promptly directing urgent calls to a live operator. To enhance communication clarity, she also sends confirmation SMS messages. Each interaction is thoroughly documented in NexAIS's integrated CRM, storing a complete transcript, a summary of the conversation, and a lead record, with SMS communications seamlessly incorporated into the same timeline. Teams can leverage the CRM to execute AI-powered outbound calls for follow-ups or appointment confirmations, enhancing overall productivity. Subscription plans start at $197 CAD per month, and new clients can enjoy a free trial for the first week. Operating out of Richmond Hill, Ontario, NexAIS is dedicated to improving the efficiency of business communications, making AVA an invaluable asset for any organization looking to streamline their customer interactions. The commitment of NexAIS to continuously enhance this technology ensures that businesses can adapt to the ever-changing landscape of customer service.

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Media

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Integrations Supported

Twilio

Integrations Supported

API Availability

API Availability

Pricing Information

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial Offered?

Pricing Information

$197/month (CAD)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

CallBack HVAC

Date Founded

2026

Company Location

United States

Company Website

callbackhvac.com

Company Facts

Organization Name

NexAIS Inc.

Date Founded

2025

Company Location

Canada

Company Website

nexais.ca

Categories and Features

HVAC

Customer Database

SMS Marketing

2-Way Messaging
Contact Management
Message Personalization
Reporting/Analytics

Categories and Features

AI Receptionists

Not specified

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