Callix vs. CallHub

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What is Callix?

Callix is a Brazilian-developed cloud contact center solution tailored to manage high-volume operations such as sales, collections, customer support, and market research. Each license supports both inbound and outbound voice communication features, which include Preview, Power, and Predictive dialing (allowing agents to make up to 10 calls simultaneously), in addition to multilevel IVR, callback queues, live monitoring with whispering and barge-in options, call recording, and real-time analytics. The platform's Reverse IVR capability can facilitate up to 5,000 calls per day per license, efficiently routing responses to either an agent or a WhatsApp template. Moreover, Callix offers an official Meta WhatsApp Business API service that includes a shared inbox, an AI-powered chatbot, bulk messaging templates, and comprehensive oversight tools. Other notable features encompass a cloud PBX system, local caller ID options, CRM integrations, an easy-to-use REST API, and webhooks, all with data securely housed within Brazil. Licensing operates on a concurrent basis and is charged monthly in Brazilian reais, which simplifies the process by removing long-term commitments. Accounts can be set up and operational within a mere three business hours, and the platform is currently in use by more than 800 companies, highlighting its reliability and popularity within the industry. The swift implementation and extensive functionality render Callix an appealing option for organizations aiming to improve their communication strategies and enhance customer interactions. This adaptability and focus on user experience make it a forward-thinking choice in the evolving landscape of contact center solutions.

What is CallHub?

CallHub is an all-in-one digital outreach platform helping political campaigns, nonprofits, advocacy groups, unions, and businesses connect with their audiences at scale through calls, texts, email, and automation. Built for both high-volume and personalized engagement, CallHub offers Predictive, Power, and Auto Dialers with AI-driven Smart Insights that analyze call sentiment in real time. Features like Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance boost call deliverability and answer rates. On the messaging front, CallHub enables Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join campaigns with SMS/MMS support, link tracking, and automated responses. Workflow automation ties all channels together, while the mobile app makes it easy for volunteers to join and manage campaigns on the go. Seamless integrations with NationBuilder, NGP VAN, Salesforce, and Blackbaud keep your data unified and up to date. Compliant with SOC 2, ISO 27001, GDPR, and TCPA, CallHub is trusted by over 200,000 campaigns worldwide, powering 1B+ calls and 750M+ texts to date.

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Campaign supervision dashboard showing agent statuses, call totals, performance metrics, campaign rows, and an idle-time chart.

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Integrations Supported

Pipedrive

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Integrations Supported

Blackbaud CRM

CiviCRM

Ecanvasser

NGP VAN

NationBuilder

OSDial

PDI

Salesforce

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API Availability

Has API

API Availability

Has API

Pricing Information

R$89/license/month

Voice starts at R$89/month per concurrent agent license, with telephony charged by usage. Discador starts at R$199/month per license, WhatsApp at R$99/month plus a one-time R$400 activation fee, and Reverse IVR at R$119/month. WhatsApp message charges from Meta may also apply. Plans are billed monthly without a long-term contract; published entry prices cover up to three licenses, with custom pricing for four or more.

Pricing Information

$0

You only pay for the cost of the calls and text messages.

USA rates:
Outgoing calls: $0.045/dial
Incoming calls: $0.026/min
Voice Broadcast: $0.046/min
Outgoing SMS: $0.019/sms segment
Incoming SMS: Free
Outgoing MMS: $0.048/mms message

Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Android

iPhone

Customer Service / Support

Standard Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

Online Training

On-Site Training

Training Options

Documentation Hub

Webinars

Online Training

Company Facts

Organization Name

Callix

Date Founded

2012

Company Location

Brazil

Company Website

www.callix.com.br/

Company Facts

Organization Name

CallHub

Date Founded

2013

Company Location

United States

Company Website

callhub.io

Categories and Features

Call Center

Not specified

Contact Center as a Service (CCaaS)

Not specified

Categories and Features

Bulk SMS

Connect with 10,000 contacts in just a matter of minutes using our Bulk Messaging Service! Effortlessly send SMS and MMS messages to your entire contact list with CallHub’s automated mass messaging platform. Quickly share announcements, event invitations, fundraising requests, and much more. Get started in less than 5 minutes!

Not specified

Business Text Messaging

Not specified

Call Center

Introducing a revolutionary Call Center Solution that amplifies your calling capacity by tenfold without breaking the bank! Say goodbye to the frustrations of manual labor, constant busy signals, and unreturned voicemails. Enhance your calling efficiency, scalability, and dependability with CallHub. Our user-friendly call center software simplifies the process for you.

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Real-time Chat

Reporting/Analytics

Call Center Infrastructure (CCI)

Not specified

Call Recording

Archiving

Call Sharing

Distributed Call Recording

Event Triggered Recording

File Transfer

Instant Retrieval

Recording Bookmarking

Scheduled Recording

Contact Center as a Service (CCaaS)

Not specified

Political Campaign

Introducing a robust, all-encompassing solution for political campaigns. CallHub provides an extensive digital organizing platform designed for fundraising, voter registration, canvassing, grassroots mobilization, and get-out-the-vote efforts. Effortlessly engage volunteers and voters through impactful calling, texting, and email initiatives—all within a single platform that features built-in automation and seamless integrations.

Campaign Analysis

Demographic Data

Donor Targeting

Email Marketing

Progressive

Predictive Dialer

Increase your call volume threefold per hour using our predictive dialing system, allowing agents to focus more on engaging with contacts. Here's how it works: 1. Directly connect agents to calls that are answered, bypassing busy signals, invalid numbers, and unanswered calls. 2. The system intelligently modifies the dialing pace to minimize the occurrence of dropped calls. 3. Leave voicemails automatically for any calls that reach answering machines. 4. Utilize adaptable scripts that enhance the flow of conversations. 5. Accessible for agents through both a mobile application and a web interface.

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

FCC Compliance

FTC Compliance