What is ROGER365.io?

ROGER365.io is recognized as a Microsoft-certified CCaaS (Contact Center as a Service) platform that transforms Microsoft Teams into a highly advanced, AI-enhanced omnichannel contact center. This groundbreaking solution integrates multiple communication methods, such as voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a unified Teams-native interface, thereby removing the necessity for disparate systems.

Its standout features include:

- Unified Omnichannel Hybrid Queues – consolidating all communication channels into a single, efficient queue
- Intelligent Routing – offering options for skills-based, round-robin, and Teams presence-based distribution of inquiries
- Agent Support Tools – supplying real-time insights into queues, call management, note-taking, and scheduling callbacks
- Supervisor Dashboards – facilitating live monitoring, whisper, and barge functionalities for enhanced management
- AI and Automation Solutions – leveraging Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers to improve efficiency
- CRM and Power Platform Connectivity – seamlessly connecting Dynamics 365, Power Automate, and custom Power Apps into the agent experience
- Comprehensive Reporting – delivering both real-time and historical analytics across all communication channels

As a cloud-native solution, it can be set up in under ten minutes, and it has earned the confidence of well-respected brands like Rijksmuseum, Quooker, and Tony's Chocolonely, illustrating its reliability and effectiveness in improving customer interactions. This innovative approach not only simplifies operational processes but also markedly elevates the customer experience, making it a valuable asset for businesses striving for excellence.

Pricing

Price Starts At:
€25/user/month
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, ROGER365.io provides an API
All ROGER365.io Integrations
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Screenshots and Video

Native Teams Agent App

Native Teams Agent App

Native Teams Agent App Graphical Call Flow Editor

Company Facts

Company Name:
ROGER365.io
Date Founded:
2021
Company Location:
The Netherlands
Company Website:
www.roger365.io
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Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
Webinars
On-Site Training
Video Library
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Supported Languages
Dutch
English
French
German
Spanish

ROGER365.io Categories and Features

Contact Center as a Service (CCaaS) Provider