Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Borealis Reviews & Ratings
    8 Ratings
    Company Website
  • InfoFlo Reviews & Ratings
    188 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    2,976 Ratings
    Company Website
  • Bookinglayer Reviews & Ratings
    120 Ratings
    Company Website
  • Sahi Pro Reviews & Ratings
    60 Ratings
    Company Website
  • iBabs Reviews & Ratings
    56 Ratings
    Company Website
  • DoctorConnect Reviews & Ratings
    82 Ratings
    Company Website
  • DataBuck Reviews & Ratings
    6 Ratings
    Company Website
  • eyefactive AppSuite Reviews & Ratings
    20 Ratings
    Company Website
  • EventsAir Reviews & Ratings
    59 Ratings
    Company Website

What is Civica Involve?

Putting individuals at the forefront of decision-making is essential in our contemporary landscape. In various sectors, such as local government and healthcare, utilizing data-driven approaches can yield better outcomes for both the community and its stakeholders. Our pioneering platform, Civica Involve, enhances digital community and stakeholder engagement by streamlining the creation of engaging websites, crafting effective surveys, and analyzing real-time data, all of which improve decision-making and service delivery. By empowering public sector clients, our smart engagement platform facilitates increased community participation while providing invaluable insights from collected feedback. With Civica Involve, users can easily navigate all engagement features through an intuitive interface designed for non-technical users. Furthermore, our robust toolkit offers more than 40 tools tailored for engagement, feedback, and analytics, allowing you to effortlessly create and execute unique engagement projects. This all-encompassing strategy guarantees that your organization stays attuned to the needs and perspectives of the community it serves, fostering a more inclusive decision-making environment. Ultimately, enhancing community engagement not only benefits individual organizations but also strengthens the fabric of society as a whole.

What is Civica Complaints Management?

Civica Complaints Management is a comprehensive software solution designed for handling complaints within enterprises, leveraging the capabilities of the iCasework platform. With its cloud-based architecture and intuitive interface, it enables users to efficiently manage, document, and analyze customer complaints, inquiries, and feedback throughout the entire organization. The software is highly customizable, allowing adjustments to fit the specific needs of your organization, which in turn leads to improved service quality, regulatory compliance, and a more satisfying customer experience. By effectively addressing complaints, organizations can foster stronger relationships with their customers and create a more responsive service culture.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Civica

Date Founded

1980

Company Location

United States

Company Website

www.civica.com/en-us/container---product-pages/civica-involve/

Company Facts

Organization Name

Civica

Date Founded

2001

Company Location

United Kingdom

Company Website

www.civica.com/complaints-management

Categories and Features

Stakeholder Relationship Management

Community Investment Tracking
Stakeholder Assessment
Stakeholder Commitments Management
Stakeholder Complaint Management
Stakeholder Consultation Tracking
Stakeholder Engagement
Stakeholder Grievance Management
Stakeholder Information Management
Stakeholder Issues Management
Stakeholder Mapping

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Popular Alternatives

StakeTracker Reviews & Ratings

StakeTracker

SustaiNet Software

Popular Alternatives

EngagementHQ Reviews & Ratings

EngagementHQ

Granicus
Claimly Reviews & Ratings

Claimly

ITSM Software S.A.