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What is ClickDesk?

Convert your website visitors into loyal customers by connecting with them through interactive voice and video chats. Strengthen your brand identity by providing a personal touch with a recognizable face and voice for your business, facilitating real-time conversations with your web audience. Discover the easiest live chat solution that includes voice and video capabilities, all functioning directly within the browser, so there's no need for any downloads. Our HelpDesk feature is perfectly integrated with the live chat system, allowing you to proactively address any customer concerns. Amplify your social media presence by integrating Twitter and Facebook into your live chat interactions. Experience seamless one-click integration with your favorite applications and plugins, which simplifies the management of everything from a centralized location. Moreover, our mobile application allows you to manage chats and customer tickets while on the go, ensuring you stay connected and responsive to your customers’ demands. Utilizing these cutting-edge tools, you can significantly boost user engagement and retention on your platform, ultimately leading to greater customer satisfaction and loyalty over time.

What is AIhelp?

Meeting customer expectations by providing quick and effective solutions is vital for success. AIHelp enables you to deliver customized support exactly when and where it is required, fostering customer satisfaction and loyalty. With AIHelp, you can enhance the support experience and modify any workflow, as the platform is designed to handle complex business needs while being flexible enough to grow alongside your organization. The mobile application boasts a comprehensive SDK messaging and Chat API for mobile assistance, featuring numerous built-in tools such as In-App Messaging, AI Chat Bots, operational integration, Push Notifications, Smart Auto-Forms, and more. Presently, many games and applications leverage AIHelp’s SDK, which has played a crucial role in boosting their rankings and retaining users. We prioritize staying ahead of technological trends and actively participate across various support channels, ensuring seamless integration with all major platforms. Our dedication to progress allows us to consistently improve our services, empowering businesses to succeed in an increasingly competitive environment. Additionally, AIHelp's user-friendly interface makes it easy for businesses to implement and utilize these advanced features effectively.

Media

Media

Integrations Supported

Basecamp
GetResponse
Google Analytics
Hootsuite
Keap
MODX
Magento
Mailchimp
Nimble
Salesforce
Shopify
Slack
Webs
Weebly
WordPress
Wufoo
Xero
Zoho CRM
osCommerce

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$9.99 per month

Pricing Information

$0.05 per ticket
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

ClickDesk

Date Founded

2011

Company Location

United States

Company Website

www.clickdesk.com

Company Facts

Organization Name

ShareFun Network

Date Founded

2014

Company Location

China

Company Website

aihelp.net

Categories and Features

Customer Satisfaction

Not specified

Help Desk

Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Help Desk

Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management

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