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What is ClickDesk?

Convert your website visitors into loyal customers by connecting with them through interactive voice and video chats. Strengthen your brand identity by providing a personal touch with a recognizable face and voice for your business, facilitating real-time conversations with your web audience. Discover the easiest live chat solution that includes voice and video capabilities, all functioning directly within the browser, so there's no need for any downloads. Our HelpDesk feature is perfectly integrated with the live chat system, allowing you to proactively address any customer concerns. Amplify your social media presence by integrating Twitter and Facebook into your live chat interactions. Experience seamless one-click integration with your favorite applications and plugins, which simplifies the management of everything from a centralized location. Moreover, our mobile application allows you to manage chats and customer tickets while on the go, ensuring you stay connected and responsive to your customers’ demands. Utilizing these cutting-edge tools, you can significantly boost user engagement and retention on your platform, ultimately leading to greater customer satisfaction and loyalty over time.

What is BirdSeed?

Presenting the Comprehensive Website Sales Center, which features 12 vital tools like Live Chat, Testimonials, Meetings, Announcements, FAQs, Videos, and Call Requests, all conveniently accessed through a single button. Once you explore the diverse tools designed to engage your website visitors effectively, you'll realize that Birdseed is indeed the perfect solution you've been seeking! Although live chat is an excellent feature, it has its limitations; many visitors might not be ready to engage directly as they are still gathering information to determine if your products or services suit their needs. Prospective customers frequently compare your offerings with those of competitors, prompting you to think about how to convey your reliability swiftly and set yourself apart in the marketplace. Furthermore, some users may not be accustomed to live chat, viewing it as a detached means of communication or feeling that their questions are too complex to articulate in writing. This situation underscores the necessity for a quick option to initiate or request a phone call, ensuring that every potential customer feels valued and understood, regardless of their communication preference. By offering multiple avenues for interaction, you create a welcoming environment that encourages engagement and fosters trust, ultimately leading to higher conversion rates.

Media

Media

Integrations Supported

Stackreaction
Wufoo
Zapier
BigCommerce
CS-Cart Multi-Vendor
Constant Contact
Facebook
GetResponse
Magento
Mailchimp
Nimble
OpenCart
Parsey
Salesforce
Slack
Tumblr
Weebly
Zendesk
osCommerce

Integrations Supported

Stackreaction
Wufoo
Zapier

API Availability

Has API

API Availability

Pricing Information

$9.99 per month

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ClickDesk

Date Founded

2011

Company Location

United States

Company Website

www.clickdesk.com

Company Facts

Organization Name

BirdSeed

Date Founded

2016

Company Location

United States

Company Website

www.birdseed.io

Categories and Features

Customer Satisfaction

Not specified

Help Desk

Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Canned Responses
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing

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