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What is Comm'ant?

Comm'ant is a robust BPM and QHSE management platform that is offered in SaaS, Cloud, or On-Premise formats. The Process & Forms module within Comm'ant promotes integrated management of processes, quality assurance, and continuous enhancement through established methodologies like PDCA and DMAIC. By fostering collaboration, Comm'ant leads to improved results for individuals, processes, and overall performance. Key features include: 1. Organization of process chains, modeling, input/output mapping, and comprehensive documentation of processes. 2. Extensive mapping of process controls across diverse areas such as IT, HR, key performance indicators, standards, risk management, and knowledge management. 3. Secure access features, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and integration with Microsoft Azure Active Directory. 4. A customizable user dashboard that presents pertinent personal and job-related data through MyComm'ant. 5. Support for multiple languages and automatic translation capabilities powered by deepl.com. 6. Versatility in management, accommodating both single-company systems and corporate frameworks for multi-site management. 7. Tools for case management and registration that include workflows, actions, notifications, reporting, and dashboards, all designed as no-code applications to improve usability and accessibility. Ultimately, Comm'ant not only streamlines operational processes but also cultivates an environment dedicated to ongoing improvement and excellence. The platform's comprehensive approach ensures that organizations can adapt to changes and enhance their efficiency effectively.

What is CommPeak?

CommPeak enables contact centers to optimize inbound and outbound communication with cloud-based platforms that boost productivity, strengthen customer engagement, and drive sustainable business growth at scale. CommPeak’s range of products and services cover every stage of communication. Increase outreach with predictive dialing and omnichannel messaging, or manage business calling with Cloud PBX, an internet-based phone system. Use HLR LookUp to identify and connect with active numbers, reach global markets with A–Z VoIP termination, and purchase DID numbers to maintain a local presence. With over 100 CRM integrations CommPeak works with the systems you already use. CommPeak’s products provide real-time performance monitoring, for increased operational visibility and control. Backed by AI-insights, a tier-1 provider network, and 24/7 live support, CommPeak’s robust infrastructure helps businesses cut costs, streamlines workflows, and supports business growth.

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Integrations Supported

Dynamics 365 Customer Service
FYNXT
HubSpot CRM
Intercom
LXCRM
LiveAgent
Pipedrive
Salesforce
Shopify
UTIP
Zapier
Zoho CRM
monday CRM
popcorn

Integrations Supported

Dynamics 365 Customer Service
FYNXT
HubSpot CRM
Intercom
LXCRM
LiveAgent
Pipedrive
Salesforce
Shopify
UTIP
Zapier
Zoho CRM
monday CRM
popcorn

API Availability

Has API

API Availability

Has API

Pricing Information

€210 per month
Free Trial Offered?
Free Version

Pricing Information

$75 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Comm'ant Nederland BV

Date Founded

1997

Company Location

Netherlands

Company Website

www.commant.com

Company Facts

Organization Name

CommPeak

Date Founded

2012

Company Location

Hong Kong

Company Website

www.commpeak.com

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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