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What is Comm'ant?

Comm'ant is a robust BPM and QHSE management platform that is offered in SaaS, Cloud, or On-Premise formats. The Process & Forms module within Comm'ant promotes integrated management of processes, quality assurance, and continuous enhancement through established methodologies like PDCA and DMAIC. By fostering collaboration, Comm'ant leads to improved results for individuals, processes, and overall performance. Key features include: 1. Organization of process chains, modeling, input/output mapping, and comprehensive documentation of processes. 2. Extensive mapping of process controls across diverse areas such as IT, HR, key performance indicators, standards, risk management, and knowledge management. 3. Secure access features, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and integration with Microsoft Azure Active Directory. 4. A customizable user dashboard that presents pertinent personal and job-related data through MyComm'ant. 5. Support for multiple languages and automatic translation capabilities powered by deepl.com. 6. Versatility in management, accommodating both single-company systems and corporate frameworks for multi-site management. 7. Tools for case management and registration that include workflows, actions, notifications, reporting, and dashboards, all designed as no-code applications to improve usability and accessibility. Ultimately, Comm'ant not only streamlines operational processes but also cultivates an environment dedicated to ongoing improvement and excellence. The platform's comprehensive approach ensures that organizations can adapt to changes and enhance their efficiency effectively.

What is CommPeak?

CommPeak enables contact centers to optimize inbound and outbound communication with cloud-based platforms that boost productivity, strengthen customer engagement, and drive sustainable business growth at scale. CommPeak’s range of products and services cover every stage of communication. Increase outreach with predictive dialing and omnichannel messaging, or manage business calling with Cloud PBX, an internet-based phone system. Use HLR LookUp to identify and connect with active numbers, reach global markets with A–Z VoIP termination, and purchase DID numbers to maintain a local presence. With over 100 CRM integrations CommPeak works with the systems you already use. CommPeak’s products provide real-time performance monitoring, for increased operational visibility and control. Backed by AI-insights, a tier-1 provider network, and 24/7 live support, CommPeak’s robust infrastructure helps businesses cut costs, streamlines workflows, and supports business growth.

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Integrations Supported

Integrations Supported

Dynamics 365 Customer Service
FYNXT
HubSpot CRM
Intercom
LXCRM
LiveAgent
Pipedrive
Salesforce
Shopify
UTIP
Zapier
Zoho CRM
monday CRM
popcorn

API Availability

API Availability

Has API

Pricing Information

€210 per month
Free Trial Offered?

Pricing Information

$75 per month
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Comm'ant Nederland BV

Date Founded

1997

Company Location

Netherlands

Company Website

www.commant.com

Company Facts

Organization Name

CommPeak

Date Founded

2012

Company Location

Hong Kong

Company Website

www.commpeak.com

Categories and Features

Categories and Features

Auto Dialer

Call Reporting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Business Phone Systems

Call Logging
Call Monitoring
Call Routing
IVR / Voice Recognition
Virtual Call Center

Business VoIP

Encryption
IVR / Voice Recognition
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Routing
IVR / Voice Recognition
SIP Trunking
Virtual Extensions

Predictive Dialer

Call Monitoring
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID

Sales Dialers

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

Popular Alternatives

Popular Alternatives