CallBack HVAC Reviews & Ratings

CallBack HVAC

5.0 out of 5 stars

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features 0 out of 5 stars
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Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Concepto Movil?

Our company is dedicated to providing advanced services and mobile marketing solutions customized for businesses (B2B), telecom operators (B2O), and end consumers (B2C). We have a global presence that extends across more than 11 countries, supported by a passionate team of over 100 professionals who are committed to fostering innovation. We have established robust partnerships with carriers across Latin America and possess a remarkable track record within the mobile industry. Our unique platforms and services are specifically crafted to optimize operations and enhance business transactions, empowering our clients to succeed in a challenging marketplace. With a wealth of experience and a steadfast dedication to quality, we are uniquely equipped to adapt to the shifting demands of the industry. Our commitment to continuous improvement ensures that we remain at the forefront of mobile marketing and service delivery.

What is CallBack HVAC?

CallBack HVAC gives small HVAC companies a way to see and act on certain unanswered calls. It is a cloud dashboard for missed-call follow-up, not an answering service or field-service management system. When the company has a compatible phone route and approved provider sender, callers who reach a supported missed-call outcome can choose to receive a single text by pressing 1. The owner sees the resulting lead and any reply, then handles callbacks, scheduling and job outcomes. An unanswered call by itself does not guarantee a text; voicemail and caller choice affect the flow. The $149/month core software plan includes lead records, urgency notes, open/after-hours templates, follow-up status, and CSV export. It supports one owner reply for each inbound customer message. Team dispatch, invoicing, bulk marketing, native CRM sync, and automatic appointment booking are outside the core plan. AI CSR is a separate, reviewed pilot and is not activated automatically. The software trial is 14 days with no card required and starts once the email address is confirmed. Carrier registration and phone setup can consume that period. Buyers need their own provider account, approved texting number, compatible routing, consent, and a successful live test before customer use. Provider number, registration, calling, texting, and carrier fees are additional even during the software trial. Twilio is the standard setup; Telnyx or Plivo availability should be confirmed with CallBack HVAC before choosing either.

Media

Media

Integrations Supported

Solitics

Integrations Supported

Twilio

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Concepto Movil

Date Founded

2008

Company Location

Mexico

Company Website

www.conceptomovil.us

Company Facts

Organization Name

CallBack HVAC

Date Founded

2026

Company Location

United States

Company Website

callbackhvac.com

Categories and Features

SMS Marketing

Not specified

Categories and Features

HVAC

Customer Database

SMS Marketing

2-Way Messaging
Contact Management
Message Personalization
Reporting/Analytics

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